Top Dartford Road, Wilmington, Dartford, BR8 7SQ, United Kingdom
#6 of 24 hotels in Dartford
Guests' ChoiceBased on 501 hotel reviews
7.8Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.4
Staff
8.7
Value for money
7.2
Free WiFi
8.0
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End of dialog contentReviewed: 2 May 2024
Daniel
United KingdomVery good breakfast. If you want to eat dinner here it’s quiet expensive,but the food is good.
Stayed in April 2024
Reviewed: 1 May 2024
Jahannatara
United KingdomScary at nights but peacefull
View n staff hospitality
Stayed in April 2024
Reviewed: 29 April 2024
Stacey
United KingdomCost
Costly no room service.Price expensive
Stayed in April 2024
Reviewed: 27 April 2024
Jacqui
SpainMy room was only just warm enough. Unseasonably cold air was coming in through a window that didn't quite fit. (The blind needs replacing, as I couldn't move it, and there is a tear in it.) I was in the Dahlia room. Many hotels now supply mini-fridges. (Just saying—I didn't need one this time.) The bar/less formal dining room was a bit cool, too, but that aside, it was a nice place for a relaxing drink and a less formal supper. The gluten-free bread was uninteresting and dry but okay - and the rest of the delicious food made up for it.
I felt indulged the whole time! The staff, the care, the attention to detail, the food, the building, the Pavilion (where we had our meetings) were all definite plusses. My room was lovely—and a great touch was the coffee machine; no nasty instant stuff here! It was good to have so much storage space and such a lovely shower. I had left my washkit at home; this was no matter as shampoo, etc., was supplied, and within a few minutes of ordering a toothbrush and toothpaste via the hotel's online app, the lovely concierge delivered them to my room. The grounds were pretty. I eat gluten-free, and that was cheerfully accommodated.
Stayed in April 2024
Reviewed: 24 April 2024
Kerry
United KingdomLovley pool
Tik tok
Stayed in April 2024
Reviewed: 12 April 2024
Tom
ItalyRoom wasn't very well maintained: the safe didn't work and the shower was blocked up which meant that when we had a normal shower the bathroom flooded, and on the second day the flood went through to the main bedroom and even soaked the carpet.
Really relaxed, comfortable, attention to detail, excellent food, very good spa.
Stayed in April 2024
Reviewed: 11 April 2024
Milicent
United KingdomThe room was cold earlier in the evening but rectified in the night
Excelkent
Stayed in April 2024
Reviewed: 7 April 2024
Lecia
United KingdomThe pavilion area where the wedding was held was lovely but very very cold The bedrooms were too hot and the corridor carpets looked like they needed a good hoover and clean
The outside area was quite pretty and beds were comfortable
Stayed in April 2024
Reviewed: 5 April 2024
Mike
United KingdomCouldn't get in the restaurant at 8.30pm even though they open until 9 because I hadn't booked. There were loads of free tables so can only presume the chef was on his own or something.
Clean and nice room. Quiet and tidy bar.
Stayed in April 2024
Reviewed: 22 March 2024
Vasishtha
IndiaFood. Very very limited options for veg guests. Food Menu should have some more options.
Everything about this place is exceptional. The best this is, the cooperative staff. Simply great.
Stayed in February 2024
Reviewed: 12 March 2024
Penuel
United KingdomI did not like the fact that any item I order I have to paid a service charge. Bring order items in the rooms with a charge is not a problem but ordering and waiting in the bar and still be giving service charges. ( it should be a choice) The Gym needs to be modernise.
I love the spa
Stayed in February 2024
Reviewed: 6 March 2024
Talicia
United KingdomUpon booking I requested an early check in and booked a twin room and these requests were not acknowledged until we arrived so the room was not ready early and was a king instead of twin so that needed sorting. The room was also very basic for the price paid in comparison to other hotels I've stayed at, and could do with a thorough dust and revamp.
The spa facilities were lovely and the staff were extremely friendly.
Stayed in March 2024
Reviewed: 26 February 2024
Donna
United KingdomSpa was a little bit tired didn’t have that luxurious feel
Very clean and friendly
Stayed in February 2024
Reviewed: 10 February 2024
Lynch-
United Kingdomthe pizza from room service was extremely salty even the dough i had to drink an entire bottle of water after 1 slice
loved the spa it was amazing! the bed was so comfortable too and staff were so kind and helpful
Stayed in February 2024
Reviewed: 7 February 2024
Colin
United KingdomWhatever is not right the staff sort absolutely wonderful staff
Great place to come to chill Exceptional service always
Stayed in January 2024
Reviewed: 2 February 2024
Mark
United KingdomFantastic hotel with lovely staff, even got upgraded to a better room! Spa was the highlight
Stayed in January 2024
Reviewed: 21 January 2024
Samantha
United KingdomStayed in Bluebelle - upon walking into the room there was a distinct food smell, I think the vent for the kitchens must be nearby and there was also a little noise in the room. It started in the information that bathrobes are available in the rooms. Upon checking with reception it’s only in spa rooms but that isn’t clear in the information guide. For £135 a night for a room it was quite expensive. Didn’t have breakfast as £18.95 for continental also over priced!
Lovely location and a beautiful building - staff were welcoming on arrival.
Stayed in January 2024
Reviewed: 30 December 2023
Samantha
United KingdomRooms were not very clean, a lot of flies in the main room and bathroom. There were squashed flies over the walls from previous guests. Food was good but starters very over priced as were some of the drinks, like the mocktails. £16 for 2 scallops. I’d also reconsider staying here if you struggle with stairs as our room was directly at the top of a steep staircase. Staff also give conflicting information.
Well presented hotel and spa was lovely. Food was good
Stayed in December 2023
Reviewed: 21 December 2023
Sarah
United KingdomThere were a few parts of the hotel and spa that were a little tired and needed redecorating or replacing. Personally, I found that the bed was too soft. But I know some people prefer that.
Our break was fantastic. The staff were very helpful and polite. They all greeted us whenever they saw us and always had a smile on there face. We were given an upgrade to our room.
Stayed in December 2023
Reviewed: 4 December 2023
Ebru
United KingdomSpa area and pools should be kept open later and the pools could be warmer temperature The sheets in the room were clean but could see a lot of wear and tares with a few stains on them I would say slightly overpriced for 1 night at £185 but I would give it a second chance I would try the hotel again It just needs a little tweeking
Location Is great and on good grounds Lovely to look at Staff are friendly
Stayed in December 2023
Reviewed: 26 November 2023
Ian
United KingdomNo phones in the room. One is expected to use phone app to contact reception.
Room was excellent. Comfortable, clean warm. Could actually be on the hot side. The breakfast was very good and service excellent.
Stayed in November 2023
Reviewed: 26 November 2023
Ian
United KingdomAccess by phone to reception on first night when a noisy neighbour required being spoken to would have been helpful. Instead I needed to dress and go down to reception to make hotel aware.
Room and breakfast were excellent. Would have preferred phone line access to reception from the room. Otherwise the staff were excellent and helpful. The lounge bar and restaurant were very helpful, convenient and comfortable.
Stayed in November 2023
Reviewed: 13 November 2023
Karen
AustraliaNothing really
Beautiful property!
Stayed in November 2023
Reviewed: 9 November 2023
Thomas
United KingdomOrder some food from room service. Two pizzas.... pretty expensive and average at best
The location and hotel was very good and had good personality.
Stayed in November 2023
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