The Cross , Welshpool, SY21 7DG, United Kingdom
#6 of 20 hotels in Welshpool
Guests' ChoiceBased on 1612 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.1
Facilities
8.9
Staff
9.4
Value for money
8.7
Free WiFi
8.4
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End of dialog contentReviewed: 14 May 2024
Carys
United KingdomI didn't realise I had to book 24 hours in advance to have afternoon tea at the hotel, so I didn't book it. This was inconvenient as there was hardly anywhere else open in Welshpool on the sunday before May Bank Holiday to have tea.
Room was very well furnished; bed was very comfortable. The hotel was silent at night which made it easy to go to sleep. Bathroom and shower were fantastic; water was gushing. Breakfast was really good, plenty of choice. Dinner was nice too.
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomRoom was a bit small.
Excellent breakfast and evening meal. Great service. Very comfortable place to stay.
Stayed in May 2024
Reviewed: 10 May 2024
June
United KingdomVery central. Very clean good facilities. Lots of stairs could do with a lift or chair seat up the stairs
Stayed in May 2024
Reviewed: 9 May 2024
Claire
United KingdomNo lift, lots or stairs. Bar stopped serving food at 2.15 on a Saturday which seemed odd.
Great food, comfy beds, central location with parking. Lovely and helpful reception manager.
Stayed in May 2024
Reviewed: 4 May 2024
John
United KingdomUnfortunately our room was warm being on the top floor but with the window open the room for us suffered with road noise and a rather noisy extraction system from the kitchen that started at 7.00 spoilt our sleep.
The staff and food where excellent, Mandy in particular stood out, nothing was to much trouble for her and with a great sense of humour a real star. Position was perfect for a trip to Powis Castle which is walkable from the hotel.
Stayed in May 2024
Reviewed: 4 May 2024
Eric
United KingdomCar park access is confusing
The location
Stayed in March 2024
Reviewed: 3 May 2024
Frank
United KingdomSound proofing.
Excellent location for travelling through Mid Wales. Noisy location was a bad point.
Stayed in May 2024
Reviewed: 2 May 2024
Ashley
United KingdomThe Breakfast was excellent and set me up for the day ahead. The location of the hotel was great, central for all amenities. Everything we needed was on the doorstep.
Stayed in April 2024
Reviewed: 2 May 2024
Carol
United KingdomNothing it was a good stay
Amenities. Good location. Friendly staff
Stayed in April 2024
Reviewed: 1 May 2024
Tom
United KingdomPossibly the fact that there was no way of communicating with reception and had to nip down 3 flights of stairs to ask a question.
Ester on reception went out of her way to help us. She is a great asset to the hotel. All staff were polite and welcoming.
Stayed in April 2024
Reviewed: 30 April 2024
Rita
United KingdomNothing
Room Dinner and Breakfast Staff were friendly and helpful Room had everything you could want and spotlessly clean
Stayed in April 2024
Reviewed: 29 April 2024
D
United KingdomCreaky floor boards
Nice location, well presented
Stayed in April 2024
Reviewed: 28 April 2024
Mary
United KingdomNothing, although we weren’t too keen on the deconstructed aubergine parmigiana!!
It was very friendly, the property itself was interesting
Stayed in April 2024
Reviewed: 28 April 2024
Colin
United StatesNothing
Beautiful historical building with modern updates that made the stay very comfortable
Stayed in April 2024
Reviewed: 26 April 2024
Eileen
United KingdomHaving to climb 2 flights of stairs to our room
There was plenty of food for breakfast. The location of the Hotel was not a problem, it being right in the Town. Having a private car park helped.
Stayed in April 2024
Reviewed: 25 April 2024
Roger
United KingdomPublic areas and staircases looking tired and due for some refurbishment. But everywhere was clean and decent.
Location, character, room size, bathroom, the staff. Dining menu, food quality. All round good breakfasts.
Stayed in April 2024
Reviewed: 25 April 2024
Mark_howells
United KingdomA second person (male) poked his head around the corner whilst Mandy was checking if our room was ready (we were approx 1 hour early) and asked if we were being seen to. We said yes and advised him that mandy was checking if our room was ready. He abruptly just no, it's not ready and walked off. We also overheard him in the lounge area disagreeing with another customer regarding a different pub/ hotel nearby serving food after 3pm. He was quite rude to be honest.
Mandy (I think) was a delight to meet and greet us. Had a few chats before we left, very friendly and funny and gave us some great tips and advice. Decor and bedroom facilities were great with plenty of space and storage. Comfy bed.
Stayed in March 2024
Reviewed: 24 April 2024
Mrinalini
IndiaWarm and beautiful hotel in Welshpool giving us an amazing experience of the quaint Welsh countryside
Stayed in April 2024
Reviewed: 23 April 2024
Rhona
United KingdomGreat location and helpful staff - everything was clean and tidy.
Stayed in April 2024
Reviewed: 22 April 2024
Edward
United KingdomThe mark up on the wine!! 32 pound for an 11 pound bottle of wine seemed a bit extreme!
Clean, comfortable and as per the pictures
Stayed in April 2024
Reviewed: 22 April 2024
Elizabeth
United KingdomFood was ok pub food but not special
friendly staff, good bed and hot water. Great location.
Stayed in April 2024
Reviewed: 22 April 2024
Jenna
United KingdomNo lift
The friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Puddle
United KingdomMy fault for being in a hurry but the cooked breakfast was a bit slow in coming out.
Convenient location for my visit to a care home. Parking outside. Small but comfortable room. Friendly staff.
Stayed in April 2024
Reviewed: 20 April 2024
Smith
United KingdomBeing on the front of the property,we couldn't open the window, room was warm.
The breakfast was excellent, good variety, good service and good food.
Stayed in April 2024
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