The Cross , Welshpool, SY21 7DG, United Kingdom
#6 of 19 hotels in Welshpool
Guests' ChoiceBased on 1587 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.1
Facilities
8.9
Staff
9.4
Value for money
8.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Mary
United KingdomNothing, although we weren’t too keen on the deconstructed aubergine parmigiana!!
It was very friendly, the property itself was interesting
Stayed in April 2024
Reviewed: 28 April 2024
Colin
United StatesNothing
Beautiful historical building with modern updates that made the stay very comfortable
Stayed in April 2024
Reviewed: 26 April 2024
Eileen
United KingdomHaving to climb 2 flights of stairs to our room
There was plenty of food for breakfast. The location of the Hotel was not a problem, it being right in the Town. Having a private car park helped.
Stayed in April 2024
Reviewed: 25 April 2024
Roger
United KingdomPublic areas and staircases looking tired and due for some refurbishment. But everywhere was clean and decent.
Location, character, room size, bathroom, the staff. Dining menu, food quality. All round good breakfasts.
Stayed in April 2024
Reviewed: 25 April 2024
Mark_howells
United KingdomA second person (male) poked his head around the corner whilst Mandy was checking if our room was ready (we were approx 1 hour early) and asked if we were being seen to. We said yes and advised him that mandy was checking if our room was ready. He abruptly just no, it's not ready and walked off. We also overheard him in the lounge area disagreeing with another customer regarding a different pub/ hotel nearby serving food after 3pm. He was quite rude to be honest.
Mandy (I think) was a delight to meet and greet us. Had a few chats before we left, very friendly and funny and gave us some great tips and advice. Decor and bedroom facilities were great with plenty of space and storage. Comfy bed.
Stayed in March 2024
Reviewed: 24 April 2024
Mrinalini
IndiaWarm and beautiful hotel in Welshpool giving us an amazing experience of the quaint Welsh countryside
Stayed in April 2024
Reviewed: 23 April 2024
Rhona
United KingdomGreat location and helpful staff - everything was clean and tidy.
Stayed in April 2024
Reviewed: 22 April 2024
Edward
United KingdomThe mark up on the wine!! 32 pound for an 11 pound bottle of wine seemed a bit extreme!
Clean, comfortable and as per the pictures
Stayed in April 2024
Reviewed: 22 April 2024
Elizabeth
United KingdomFood was ok pub food but not special
friendly staff, good bed and hot water. Great location.
Stayed in April 2024
Reviewed: 22 April 2024
Jenna
United KingdomNo lift
The friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Puddle
United KingdomMy fault for being in a hurry but the cooked breakfast was a bit slow in coming out.
Convenient location for my visit to a care home. Parking outside. Small but comfortable room. Friendly staff.
Stayed in April 2024
Reviewed: 20 April 2024
Smith
United KingdomBeing on the front of the property,we couldn't open the window, room was warm.
The breakfast was excellent, good variety, good service and good food.
Stayed in April 2024
Reviewed: 20 April 2024
Alison
United KingdomBeing on the main road made it a bit noisy, and we could hear the music from the club down the road. No problems sleeping, though.
Our room was lovely. Lots of space and lots of lovely touches in the room, eg, playing cards and books. Good selection of tea, coffee, and hot chocolate with some tasty biscuits. All the staff were very friendly and helpful. We had a lovely meal in the hotel which went down a treat. Tasty breakfast each morning. Shower powerful and refreshing. Good selection of ample toiletries.
Stayed in April 2024
Reviewed: 17 April 2024
Robert
United KingdomFinding the car park can be difficult and I would advise potential guests to pay attention to the parking instructions
The staff were highly professional and helpful. The food at breakfast and dinner was delicious. The hotel is well situated for walkers and for visiting the nearby Powis Castle and Gardens.
Stayed in April 2024
Reviewed: 15 April 2024
Lisa
United KingdomEverything went well, we arrived early and couldn't find property so i rang them, reception talk us through directions was very helpful. When we arrived the were extremely friendly, and were all lovely throughout stay. Check in was swift, rooms was lovely and clean, lovely standard. Nice evening meal Breakfast was nice, good menu. It was in general a really nice one night stay, would happily return and reccommend.
Stayed in April 2024
Reviewed: 15 April 2024
Matt
United KingdomIt was too hot.
Breakfast was really good. It was all very lovely. The room was nice too. Parking was easy and good.
Stayed in March 2024
Reviewed: 14 April 2024
Rhona
United KingdomOne small thing only - The food in the restaurant was very good, but (very young) waiting staff need training about their wine list.
Friendly reception and very comfortable room.(small) and bed. Excellent breakfast. Right in the middle of Welshpool, easy walking. Ten minute drive to Powis Castle.
Stayed in April 2024
Reviewed: 13 April 2024
Frances
United KingdomThe hot water took a long time to heat up - probably inevitable in an old building. There was a loud noise at 6.30 am - maybe the heating starting up? Breakfast wasn't quite what we had ordered.
Good food, comfortable room.
Stayed in April 2024
Reviewed: 13 April 2024
Elen
United KingdomAuthentic historical town centre hotel, large comfortable room, bath (good for tired walkers), good food, good local ale.
Stayed in April 2024
Reviewed: 12 April 2024
Christine
United KingdomNothing
Central position and excellent car parking
Stayed in April 2024
Reviewed: 12 April 2024
John
United Kingdomsize of room.
We were involved in a car accident on the second day of our stay.The staff could not have been more helpful to my wife,whose ankle had been put in a splint.
Stayed in April 2024
Reviewed: 6 April 2024
Louise
United KingdomFriendly staff, clean, comfortable
Stayed in April 2024
Reviewed: 4 April 2024
Shrikant
United KingdomVery helpful staff..excellent food
Stayed in March 2024
Reviewed: 1 April 2024
Gail
United KingdomThe room was very well appointed but we did find the bed rather uncomfortable.
Extremely helpful and friendly staff. Really nice room with a compact en-suite and good shower. Breakfast selection was very good and evening meal in the restaurant was excellent. The hotel was in the centre of Welshpool, near to lots of interesting shops, cafes, restaurants and the canal. Powis castle was very close by.
Stayed in March 2024
Hohenstein-Ernstthal, Germany
Indianapolis, USA
Montevideo, Uruguay
Mýkonos City, Greece
Hersonissos, Greece
Debrecen, Hungary
Minsk, Belarus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content