Pilmour Links, St Andrews, KY16 9JQ, United Kingdom
#2 of 20 hotels in St Andrews
Guests' ChoiceBased on 1931 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.8
Facilities
9.1
Staff
9.4
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Janette
AustraliaWonderful old-world charm with our room overlooking the famous golf course. Loved this hotel. The atmosphere was that of a golfing club with rooms and spaces to meet and relax. Very close to the beach and the University part of the city. Staff were welcoming and helpful. Restaurant available for dinner and breakfast. Town and sights are an easy walk. Beach close by to walk along. Historic sights to see also. Plenty to see in the town. We had a family room which was very spacious with a lovely sitting area to enjoy the view.
Stayed in March 2024
Reviewed: 23 April 2024
George
South AfricaLocation, room facilities - all 5 star
Stayed in April 2024
Reviewed: 21 April 2024
Stephen
United KingdomServed by a very efficient and friendly young man (Calvin?).
Stayed in March 2024
Reviewed: 16 April 2024
Eileen
United KingdomNothing really but I do like a bath
Breakfast great!
Stayed in April 2024
Reviewed: 16 April 2024
Dominic
United KingdomThe shower
The Russacks is a wonderful hotel, there is no denying. It’s a gorgeous location, the staff were amazing and the bed was so comfortable, plus we had a stunning view of the beach! It pains me to fault it because it really is a lovely hotel but unfortunately our shower did not work during our stay. There was no hot water and the water was trickling, not something you’d expect for the price you’re paying to stay here. I hate to make a bad review because I think if you want to stay here then you should, it’s perfect location and good walking distance from everything. We really enjoyed our stay but had we been staying for 2 nights and not 1 we would of been really disappointed with the fact that we could not wash while staying there especially after a long journey as all you want to do it get clean and we couldn’t because it was freezing and very little water was coming out. I think we would have made more of a fuss if we were staying longer but the hotel really is so lovely and we weren’t staying for long so just made do with what we had. I just hope they can get the issues of the water sorted out as it seemed to be an on going problem when we called up and if it is a problem you should notify your guests so that they have that expectation in their mind before booking or lower your prices because you do not expect to be paying x amount and not be able to do one of the fundamental things at a hotel. It’s a bit like arriving to no sheets on your bed ahaha. All in all I really don’t want to make our stay into a negative I just think we paid a lot for one night so if someone had paid for more nights this would be seriously disappointing and not something you expect from a fancy hotel like the Russacks.
Stayed in April 2024
Reviewed: 15 April 2024
Alexis
Spainit was fantastic
Stayed in April 2024
Reviewed: 14 April 2024
Phing
MalaysiaThe bathroom door was stuck!
Services and rooms were excellent
Stayed in April 2024
Reviewed: 12 April 2024
Steve
United KingdomFantastic views, location and bedrooms
Stayed in April 2024
Reviewed: 10 April 2024
Jenny
United StatesOur room looked out at the dumpsters and we heard bottles and trash being taken out throughout the night which was not great.
The staff was lovely and the hotel very elegant and comfortable.
Stayed in April 2024
Reviewed: 8 April 2024
Sabrina
United KingdomNothing really but maybe would have been good to have the option of a spa since it is a 5 star. That being said, the hotel is so good that we didn’t miss not having a pool/spa at all.
A fabulous location overlooking the 18th hole. Staff was so friendly and couldn’t have done more to make us feel welcome. The food was first class too. Best hotel breakfast we have had. Our room was wonderful - really spacious and well-appointed.
Stayed in April 2024
Reviewed: 5 April 2024
Greg
United StatesParking isn't ideal, you basically need to pay 35 pounds night (our most expensive place) I wish shower doors were provided in the UK. Dinner was slow but the manager handled everything very professionally.
Location is excellent, right on the 18th hole of the Old Course. Every one of the front staff and the restaurant manager were friendly, helpful, and professional. Rooms were exactly as expected, big comfortable beds, well decorated, warm feel, the meals were good, and we had a great time in St Andrews.
Stayed in March 2024
Reviewed: 4 April 2024
Inken
South AfricaBeautiful and delicious
Stayed in April 2024
Reviewed: 1 April 2024
Beatty
United Statesgreat breakfast, wonderful location and the room was very well appointed. loved the heated bathroom floors:)
Stayed in March 2024
Reviewed: 31 March 2024
Alison
United KingdomNothing we didn’t like. Small thing but no facecloths or Colton wool pads in bathroom for taking off makeup
Beautiful hotel, gorgeous decor and the best view I think we have ever had in a hotel . Great location
Stayed in March 2024
Reviewed: 28 March 2024
Laura
United KingdomWait time within ‘The Bridge’ restaurant. I booked the table weeks I’m advance, which was also confirmed the day or two before my arrival by phone call from the restaurant. Approx 2hrs before our booking I happened to check my emails and seen it had been moved to 15mins later. This wasn’t an issue for us, we waited in the bar however we had to remind the staff we were there and got seated around 40mins after my initial booking slot which was disappointing as this was a birthday celebration and was booked weeks prior. Starter was then served around 1.5hrs after being seated - the service was so slow. Tables around us were experiencing the same issue. We received a comp bottle of fizz which was a nice apology but unfortunately didn’t make up for the wait. Staff were apologetic.
Perfect locations, lovely hotel and friendly staff.
Stayed in March 2024
Reviewed: 28 March 2024
Derek
GhanaLong wait for breakfast
Staff where lively and very professional
Stayed in March 2024
Reviewed: 28 March 2024
Mike
United KingdomOur room was a victim of restructuring- there was no external window except through a little arch where there was a half baked sitting area. The bathroom was small and the lighting woeful, we disassembled the lights just to see ourselves in the mirror
Great location, lovely breakfast room and very good breakfasts, rooftop restaurant good food if expensive and great views
Stayed in March 2024
Reviewed: 26 March 2024
Hogan
United StatesNothing
Classic and comfortable. Staff was amazing all around.
Stayed in March 2024
Reviewed: 24 March 2024
Louise
United KingdomBeds are so comfortable, rooms are clean, coffee machine for a fresh cup in the morning
Stayed in March 2024
Reviewed: 24 March 2024
James
United KingdomNothing
Great hotel fantastic location
Stayed in March 2024
Reviewed: 24 March 2024
Paul
United KingdomNo hot water, shower had no pressure, sink was broken and couldnt be filled to have a shave
staff and food
Stayed in March 2024
Reviewed: 24 March 2024
Gordon
United KingdomCigarette butts on the stairs leading to the golf course
Finished to a very high standard
Stayed in March 2024
Reviewed: 23 March 2024
Amber
United StatesI’m not sure why, but the door to our room was constantly making noise-almost like it was opening a tad bit and closing over and over-either do to a draft or another guest opening/closing their room door. Definitely irritating especially throughout the night.
Excellent central location to explore the town and university, beautiful views of golf course and sea, staff went above and beyond to ensure an excellent stay. Room was beautiful, very comfortable and exceptionally clean.
Stayed in March 2024
Reviewed: 23 March 2024
David
United KingdomThe colour of the ceiling in our room was 1 shade of what I would have preferred
The staff
Stayed in March 2024
Playa de Muro, Spain
Mérignac, France
Yogyakarta, Indonesia
Longgang, China
Panaji, India
Brasilia, Brazil
Sao Paulo, Brazil
Andong, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content