... apart from the luke warm bath and shower, and not much breakfast choice, and our room wasn't near an exit (for dog).

Fabulous hotel in general, loved the building and the grounds, and that it was only a few minutes walk from town, had in house bar and restaurant, on the whole we really enjoyed our stay (with dog)...

Stayed in January 2024

The restaurant could have lived up to expectations more, as could the cleanliness of the room. In the SPA, we could have given more assistance to inexperienced people like us with indications on the best use of the areas.

The beautiful experience given by the suite room and everything that surrounds the historical atmosphere of staying in a spectacular location, plus indulging in relaxation in the SPA area hot tub, is a beautiful experience.

Stayed in December 2023

Bit cold didn't realise the spa was all outside

Lovely setting hotel a bit tired had to move rooms as the 1st smelt damp the 2nd was a bit cold and the lock wasn't great!

Stayed in December 2023

Beautiful property and had a fantastic stay

Stayed in December 2023

Our bed although large needed desperately to be replaced. We could appreciate the costs associated with the up keep of castle but a large sum of money needs to be injected into maintenance which is very obvious apart from what is needed behind the scenes.Painting inside needed desperately as other reviews stated as it makes everything look shabby. Reception painting needs change of colour It is ugly and uninviting.

We lovely the history of the Hotel and that even though it's had several owners the ambiance is quite extroudinary and the shere size of the castle and lovely grounds makes it lovely to stay in. Our room was very spacious. We also enjoyed the meals served in the restaurant. We were ver sceptical because of the negative reviews but did enjoy the quality. Majority of the staff very friendly.

Stayed in December 2023

Some of the communal areas were a little chilly. The decor in room very dark (dark greens, black ceiling in bathroom). Buffet Sunday breakfast wasn't as good as the individual order on Saturday.

The novelty of staying in a castle. The grounds and history. Ruthin itself. Comfortable bedroom. In the main very helpful and efficient staff.

Stayed in December 2023

Food could be better

Good value rooms and lovely setting.

Stayed in December 2023

Very very very cold

Very nice

Stayed in December 2023

The grounds were amazing . The building was historicaly interesting

Stayed in December 2023

Cold at times not suitable for older people too many stains no lift spa facilities outside

Location staff beautiful building treatments were good

Stayed in December 2023

Bed wasn’t very comfortable, it was like being perched on top of a dome. Corridors were very dark but I guess it adds to the atmosphere.

Great character property and very friendly and helpful staff.

Stayed in October 2023

The idea of the spa being extra and not really asked on booking.com about extras.

The location, building and staff Very happy. Chatty and always about Reception lady lovely. Spa staff really lovely Paintings are boss The room was big and thr bed super comfortable

Stayed in November 2023

Food wasn't great and lack of dark beer, just had IPA and lager.

Staff were lovely especially Ruth at breakfast. Lovely castle full of character.

Stayed in November 2023

Did not have breakfast or Dinner

Stayed in November 2023

Thought breakfast was to expensive location very good more could be done with suronding property

Stayed in August 2023

Difficult to find bins for dogs rubbish, not many bins around. Dogs had to come for breakfast which makes it difficult as need to sit out in another room, away from the food, it would help if tea and coffee were available in the other room as back and forth a lot, food also used up in buffet area but once staff knew they brought more food out but had to wait. Overall nice stay thanks

Beautiful place, staff very friendly took 2 small dogs which was nice to be able to take with us. Great access to take dogs out for toilet in several areas. Would be nice to have spa break but couldn’t use as can’t leave dogs in bedroom but will come back without them another time.

Stayed in October 2023

Spa experience was limited. Glad I booked mud treatment and hot tub as they're were only 2 steam rooms. Couldn't have evening meal due to "not much food left," which I thought was madness. Quite a random excuse for such a large establishment.

Lovely stay, staff friendly, very clean.

Stayed in October 2023

The rooms are very tired looking & the TVs were dated & had trouble with them both as we change our room.

The choice was good but the set up was'nt ideal & the food was over cooked.The evening meal was lovely.

Stayed in October 2023

The internet was not very good as Wi-Fi signal is unstable.

Friendly staff and nice castle

Stayed in October 2023

The hotel just felt a little tired and run down. The room was a great size, but had a peelibg ceiling, one lamp not working and some bulbs and shades missing in the chandelier. The mattresses definitely need replacing! It was a very hard bed and not at all comfortable for a side sleeper like me. The spa was nicely set out, but the changing rooms were tiny and mussing luttle touches like hooks for towels and clothes. Several lockers didn't work and hooks would have been useful around the hot tubs too.

Very atmospheric building in a nice Welsh village.

Stayed in October 2023

Rooms very run done we had a deluxe room needs serious updating to keep up with other spa hotels Spa was basic changing rooms ridiculous no room at all No working lift so he prepared to negotiate stairs Food was average needs an overhaul of menus all in all an outstanding castle but faculties are very below what is advertised and it needs some serious money spent on it to bring it up to exacting standards

Very old and steeped in history beautiful location

Stayed in October 2023

The rooms need an uplift , very tired and worn

Beautiful situation

Stayed in October 2023

We were moved from room 116 to 222 as room poor. Heating inadequate, mould on window frames and flaking paint. Our 2nd room was better but lots of flaking paint and everywhere tired.Window frames rotten.

A beautiful location and grounds were amazing. The dining staff where very friendly and food was good . The reception rooms were grand and impressive and reception staff polite. A comfy bed.

Stayed in October 2023

The place generally felt a bit 'tired' and in need of redecoration - in our room the paintwork was chipped or marked in many places. Our room was quite small and cramped. The breakfast room wasn't well organised, we saw tables being reset without being wiped down. Some trays in the breakfast buffet weren't refilled promptly.

Lovely location, beautiful grounds. Interesting building, quite quirky. Lots of peacocks! Nice shower with a good flow. Bed was comfortable.

Stayed in October 2023

Long walk to dining room, reception etc from the room and some areas need tlc.

I booked this room for my son and daughter in law and the receptionist was very friendly. There are lovely grounds to stroll round. The room had a luxurious bathroom, which was a treat, and the breakfast was plentiful and tasty.

Stayed in October 2023