The grounds were amazing . The building was historicaly interesting

Stayed in December 2023

Cold at times not suitable for older people too many stains no lift spa facilities outside

Location staff beautiful building treatments were good

Stayed in December 2023

Bed wasn’t very comfortable, it was like being perched on top of a dome. Corridors were very dark but I guess it adds to the atmosphere.

Great character property and very friendly and helpful staff.

Stayed in October 2023

The idea of the spa being extra and not really asked on booking.com about extras.

The location, building and staff Very happy. Chatty and always about Reception lady lovely. Spa staff really lovely Paintings are boss The room was big and thr bed super comfortable

Stayed in November 2023

Food wasn't great and lack of dark beer, just had IPA and lager.

Staff were lovely especially Ruth at breakfast. Lovely castle full of character.

Stayed in November 2023

Did not have breakfast or Dinner

Stayed in November 2023

Thought breakfast was to expensive location very good more could be done with suronding property

Stayed in August 2023

Difficult to find bins for dogs rubbish, not many bins around. Dogs had to come for breakfast which makes it difficult as need to sit out in another room, away from the food, it would help if tea and coffee were available in the other room as back and forth a lot, food also used up in buffet area but once staff knew they brought more food out but had to wait. Overall nice stay thanks

Beautiful place, staff very friendly took 2 small dogs which was nice to be able to take with us. Great access to take dogs out for toilet in several areas. Would be nice to have spa break but couldn’t use as can’t leave dogs in bedroom but will come back without them another time.

Stayed in October 2023

Spa experience was limited. Glad I booked mud treatment and hot tub as they're were only 2 steam rooms. Couldn't have evening meal due to "not much food left," which I thought was madness. Quite a random excuse for such a large establishment.

Lovely stay, staff friendly, very clean.

Stayed in October 2023

The rooms are very tired looking & the TVs were dated & had trouble with them both as we change our room.

The choice was good but the set up was'nt ideal & the food was over cooked.The evening meal was lovely.

Stayed in October 2023

The internet was not very good as Wi-Fi signal is unstable.

Friendly staff and nice castle

Stayed in October 2023

The hotel just felt a little tired and run down. The room was a great size, but had a peelibg ceiling, one lamp not working and some bulbs and shades missing in the chandelier. The mattresses definitely need replacing! It was a very hard bed and not at all comfortable for a side sleeper like me. The spa was nicely set out, but the changing rooms were tiny and mussing luttle touches like hooks for towels and clothes. Several lockers didn't work and hooks would have been useful around the hot tubs too.

Very atmospheric building in a nice Welsh village.

Stayed in October 2023

Rooms very run done we had a deluxe room needs serious updating to keep up with other spa hotels Spa was basic changing rooms ridiculous no room at all No working lift so he prepared to negotiate stairs Food was average needs an overhaul of menus all in all an outstanding castle but faculties are very below what is advertised and it needs some serious money spent on it to bring it up to exacting standards

Very old and steeped in history beautiful location

Stayed in October 2023

The rooms need an uplift , very tired and worn

Beautiful situation

Stayed in October 2023

We were moved from room 116 to 222 as room poor. Heating inadequate, mould on window frames and flaking paint. Our 2nd room was better but lots of flaking paint and everywhere tired.Window frames rotten.

A beautiful location and grounds were amazing. The dining staff where very friendly and food was good . The reception rooms were grand and impressive and reception staff polite. A comfy bed.

Stayed in October 2023

The place generally felt a bit 'tired' and in need of redecoration - in our room the paintwork was chipped or marked in many places. Our room was quite small and cramped. The breakfast room wasn't well organised, we saw tables being reset without being wiped down. Some trays in the breakfast buffet weren't refilled promptly.

Lovely location, beautiful grounds. Interesting building, quite quirky. Lots of peacocks! Nice shower with a good flow. Bed was comfortable.

Stayed in October 2023

Long walk to dining room, reception etc from the room and some areas need tlc.

I booked this room for my son and daughter in law and the receptionist was very friendly. There are lovely grounds to stroll round. The room had a luxurious bathroom, which was a treat, and the breakfast was plentiful and tasty.

Stayed in October 2023

Some areas need upgrading we stayed in a deluxe room and the bathroom was very dated. The mattress was very poor sides had no support so nearly fell out of the bed on several occasions.

Lovely setting and grounds

Stayed in October 2023

Not enough time

History

Stayed in October 2023

Shower Floor was dirty and black mold Tap leaking in bathroom

Wonderful Location, a little rundown in places. But it’s an old castle !!

Stayed in October 2023

The room was very dated with leaking basin, hot water was hit and miss and the bed was particularly uncomfortable making it an unpleasant sleep.

The ground were lovely and all the staff were very helpful, friendly and attentive.

Stayed in October 2023

All good.

Staff was very helpful. Receptionist was very happy and very warm welcome when we arrived. So helpful from day one to we check out. Very big thanks to her for very good job . The grounds were lovely and relaxing to explore. A lovely atmosphere round the castle

Stayed in October 2023

Rooms were tired and some of the areas needed some upkeep

Loved the history and short walk into Ruthin - staff were all friendly

Stayed in October 2023

Toilets not cleaned regularly " no hand soap

Views @ breakfast

Stayed in October 2023

room was fairly clean . The whole place could benefit from some TLC. The staff made it for me . They were obviously trying their best , under difficult circumstance. They should be appreciated , I hope someone will pass on our feelings.

the room was fine , but not serviced. However someone had been in the room , as this was second nigh we expected the room to have been cleaned , and the towel rail etc left on. we had to ask for water .

Stayed in October 2023