Fore Street, Hertford, SG14 1BZ, United Kingdom
#3 of 11 hotels in Hertford
Guests' ChoiceBased on 942 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
9.1
Value for money
8.4
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 January 2024
Ian
United KingdomThere was no lift. Fortunately, we only had a small case had we had a really heavy one, we would have found it difficult. We thought the staff were nice people but didn't feel they were that worried if we were in their hotel or not. Food was distictly average for the price paid.
The room and its facilities.
Stayed in January 2024
Reviewed: 6 January 2024
Mark
United KingdomParking is always very tricky, but the gifted council have made a very poor internal ring road that makes a island out of the Town!
Food is superb, wonderful bedrooms with excellent bathroom/showers. The Service is very good, nice atmosphere, both staff and bar customers are always very nice, very relaxing and interesting historical hotel, simply lovely place to stay at while visiting Herford.
Stayed in November 2023
Reviewed: 4 January 2024
Gary
United KingdomLocation excellent. Breakfast service a little slow as staff were totting up till receipts and took a while to attend to me . ( last in at Breakfast and only customer)
Stayed in December 2023
Reviewed: 2 January 2024
Deborah
United KingdomNot keen on all the fake plants in the room or the noisy air conditioning
Nice size room and access to butler cupboard for supplies
Stayed in December 2023
Reviewed: 2 January 2024
Jackie
United KingdomNothing it was perfect
Beautifully restored bedroom - amazing bathroom - Friendly staff
Stayed in January 2024
Reviewed: 24 December 2023
James
United KingdomA complimentary continental breakfast is included in your room price but a hot breakfast is not! Which I feel is mean especially when you are paying the significant room increase Bathroom very small couldn’t see the room upgrade Booking.Com promised us
Stayed here many times visiting my daughter it has had a major revamp. Which has been a great success but the room prices have risen significantly to pay for the new improvements The rooms are now much quieter and the new decor is very pleasing and in keeping with this very important historical building In Hertford
Stayed in December 2023
Reviewed: 23 December 2023
John
United KingdomNothing
Very central - lots of character
Stayed in December 2023
Reviewed: 23 December 2023
Chris
United KingdomRoom was small with no proper clothes storage - bed comfortable and en suite small but fine. ‘Continental’ breakfast was free with good coffee but there was no ham or cheese on offer.
It was clean and tidy and very well located. Towels excellent and toiletries ok.
Stayed in December 2023
Reviewed: 19 December 2023
Julie
United KingdomCentral to town . Nice food and bar. Parking available.
Stayed in December 2023
Reviewed: 19 December 2023
Guy
United KingdomNoisy - bin collections begin at 4.30am through to about 6am and the cleaners inside hoover communal areas about 6am as well as chat. Other than that it’s great!
It’s lovely, nice rooms, very clean
Stayed in December 2023
Reviewed: 18 December 2023
Wendy
United KingdomNo one available when I tried to check in. Shower very small
Comfy bed, nice atmosphere
Stayed in December 2023
Reviewed: 17 December 2023
Titus
United KingdomWAITED AT THE RECEPTION FOR 15 MINUTES AND THE PERSON WHO CAME TO ASSIST US HAD BEEN PASSING US IGNORING LIKE WE DONT EXIST
Stayed in November 2023
Reviewed: 15 December 2023
Jean
United KingdomWarm friendly hotel in an excellent position.
Stayed in December 2023
Reviewed: 13 December 2023
Michelle
United KingdomIt was all lovely
Appealing and friendly
Stayed in December 2023
Reviewed: 11 December 2023
Deanna
United KingdomGreat location and the rooms are very cozy and well kept.
Stayed in December 2023
Reviewed: 11 December 2023
Sean
United KingdomI know Hertford well, perfect place to get to restaurants etc
Stayed in December 2023
Reviewed: 11 December 2023
Hollie
United KingdomCouldn’t fault it at all
Excellent location with private parking. The hotel has been decorated lovely. Would definitely stay there again
Stayed in December 2023
Reviewed: 11 December 2023
Thomas
United KingdomMy wife found mattress hard
Well presented not just a fry up
Stayed in December 2023
Reviewed: 10 December 2023
Andy
United KingdomLeaving
The pub & hotel has been refurbished really well. The quality of food was superb BUT the staff we're excellent. They couldn't do enough for me, very friendly and welcoming indeed.
Stayed in December 2023
Reviewed: 9 December 2023
Michal
Polandsomeone was checked in instead of me, even though our surnames were very different. After about 10 minutes it became clear who this person was and the rooms were changed, i.e. I received room 108 but I don't know for sure if it was the one I should have received.
Stayed in December 2023
Reviewed: 7 December 2023
Debbie
United KingdomParking could be better signposted
Very comfortable and staff friendly
Stayed in December 2023
Reviewed: 7 December 2023
Robert
United KingdomOn leaving had to sort out a breakfast bill, they billed us for a breakfast we didn't have
Clean and nice decor, very pleasant
Stayed in December 2023
Reviewed: 7 December 2023
Rachel
United KingdomNohing
The history. Full of beams and roaring fires !
Stayed in December 2023
Reviewed: 6 December 2023
John
United Kingdomvery hit and miss if there is a member of staff on reception
Nice hotel, perfect location and convenient having a car park
Stayed in December 2023
Reviewed: 4 December 2023
Jenny
United KingdomWe liked everything
Gorgeous room, very comfy bed and great atmosphere
Stayed in December 2023
Foligno, Italy
Charlottesville, USA
Charleston, USA
Huntington Beach, USA
Symi, Greece
Tokyo, Japan
Batu Ferringhi, Malaysia
Vlorë, Albania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content