The continental breakfast would've been much better if there had been some cheese available

The rooms were gorgeous, nice pub/restaurant & super location

Stayed in January 2024

Evening meal, as above

The hotel building and interior were amazing. Staff very helpful, breakfast choices were great. Bed very comfortable and good sized room. The only negative was evening meal, battered fish was mushy. Pie was lovely and mushroom pasta was ok.

Stayed in January 2024

Lovely pub with excellent rooms. The food and service was excellent throughout! Great value for money! Definitely recommend!

Stayed in January 2024

Just the room was great but the some bits in the bathroom were a bit damaged. But that was literally the only thing!

Amazing staff! Friendly kind and super helpful! Staff are 11 out of 10! Coffee at breakfast, great, and gluten-free options available. So many tea options and coffee machine in rooms too!

Stayed in January 2024

Nothing - it was a great experience!

Traditional yet modern (recently refurbed) hotel, slap-bang in the centre of Hertford. Parking is in a roomy car park at the back of the hotel. Friendly staff. Beautiful rooms. We stayed in a boutique room which had two levels and a sofa. Lovely bar / restaurant downstairs and continental breakfast included with the booking.com booking.

Stayed in January 2024

No fridges in the room and limited parking

Very cosy and idyllic. Great location near to all the bars, cafes etc.

Stayed in January 2024

Maybe a few too many cushions on the bed.

Clean comfortable room with friendly staff and a good breakfast

Stayed in January 2024

Invasive lights from property opposite bedroom window Noise of bin men outside window 7am

Room (a Snug) perfect for I person Restaurant is good Central location Friendly staff

Stayed in January 2024

The hotel offered an excellent breakfast, but this was not included in the room rate from Booking.com - if we had booked direct this would be included. It seemed unfair to have to pay another £60 for a cooked breakfast.

The room was lovely. Shower amazing. Bar cosy and beers lovely. We ate dinner at the hotel for the first time in as long as I can remember staying places with work. The pies were delicious. Its a great hotel, really good value for money and better than any of the chain hotels by an absolute mile.

Stayed in January 2024

Not a fan of the T bags, I prefer a Yorkshire tea. My preference but nice touch.

Great place. I have stayed here half a dozen times when working in North London, and I recommended it to my colleagues, who have also stayed here. Large place, nice bar, great staff, perfect rooms, top location.

Stayed in October 2023

nothing

my favourite hotel, probably, in England.

Stayed in October 2023

Full English breakfast would have been nice, instead of continental

Lovely traditional city hotel.

Stayed in January 2024

There was no lift. Fortunately, we only had a small case had we had a really heavy one, we would have found it difficult. We thought the staff were nice people but didn't feel they were that worried if we were in their hotel or not. Food was distictly average for the price paid.

The room and its facilities.

Stayed in January 2024

Parking is always very tricky, but the gifted council have made a very poor internal ring road that makes a island out of the Town!

Food is superb, wonderful bedrooms with excellent bathroom/showers. The Service is very good, nice atmosphere, both staff and bar customers are always very nice, very relaxing and interesting historical hotel, simply lovely place to stay at while visiting Herford.

Stayed in November 2023

Location excellent. Breakfast service a little slow as staff were totting up till receipts and took a while to attend to me . ( last in at Breakfast and only customer)

Stayed in December 2023

Not keen on all the fake plants in the room or the noisy air conditioning

Nice size room and access to butler cupboard for supplies

Stayed in December 2023

Nothing it was perfect

Beautifully restored bedroom - amazing bathroom - Friendly staff

Stayed in January 2024

A complimentary continental breakfast is included in your room price but a hot breakfast is not! Which I feel is mean especially when you are paying the significant room increase Bathroom very small couldn’t see the room upgrade Booking.Com promised us

Stayed here many times visiting my daughter it has had a major revamp. Which has been a great success but the room prices have risen significantly to pay for the new improvements The rooms are now much quieter and the new decor is very pleasing and in keeping with this very important historical building In Hertford

Stayed in December 2023

Nothing

Very central - lots of character

Stayed in December 2023

Room was small with no proper clothes storage - bed comfortable and en suite small but fine. ‘Continental’ breakfast was free with good coffee but there was no ham or cheese on offer.

It was clean and tidy and very well located. Towels excellent and toiletries ok.

Stayed in December 2023

Central to town . Nice food and bar. Parking available.

Stayed in December 2023

Noisy - bin collections begin at 4.30am through to about 6am and the cleaners inside hoover communal areas about 6am as well as chat. Other than that it’s great!

It’s lovely, nice rooms, very clean

Stayed in December 2023

No one available when I tried to check in. Shower very small

Comfy bed, nice atmosphere

Stayed in December 2023

WAITED AT THE RECEPTION FOR 15 MINUTES AND THE PERSON WHO CAME TO ASSIST US HAD BEEN PASSING US IGNORING LIKE WE DONT EXIST

Stayed in November 2023

Warm friendly hotel in an excellent position.

Stayed in December 2023