Location

Stayed in April 2024

Room service charge is fine but tray charge is not!

Rooms were great. Staff were fab👍

Stayed in May 2024

Hotel starts to look its age. Defects etc. Also not so many visitors. Bar nearly empty in evening

Locatie ok choice limited

Stayed in May 2024

Bedroom decor outdated.

Amazing staff. Great location.

Stayed in March 2024

I borrowed an iron for a shirt - we were gong to a wedding. Iron spat brown water on the shirt which meant a last minute purchase of a new shirt. Could have done without that.

Hotel is a bit different - reception area is well laid out, various types of seating. Pool table just off reception. Lifts with their space theme we interesting. Room was a good size, given the location. Overall happy with the hotel.

Stayed in April 2024

An additional £100 deposit taken for possible extras whilst staying, not sure why this is required and could be resolved when leaving

Quirky hotel with great facilities, clean and comfortable and ideally located for theatre and shopping trips

Stayed in April 2024

Nothing

Location. Stayed a few times and feel c comfortable there. Great for theatre and shopping trips and close to Euston station as we get the train from Manchester

Stayed in April 2024

Great location. Spacious room.

Stayed in March 2024

Bar was very expensive

Lovely spacious room. Comfortable beds, big bathroom. Staff were so friendly and welcoming, especially Mo

Stayed in April 2024

Dark hallways

Didn’t take breakfast. Room was spacious & clean. All staff were A1

Stayed in April 2024

Curtain no door for the loo. Needed a toothbrush

Table

Stayed in March 2024

Our stay could have been longer! haha! Would like to see the Purple bar open again soon.

Had a loft double double that was very spacious and exceptionally clean as always. Staff great as always, especially the front door staff who always make sure my family and I are happy.

Stayed in March 2024

The bar and restaurant staff weren't great . We were ignored and had to request to be served in both despite it not being busy. The bartender got my wife's order wrong despite having repeated it to her and then proceeded to try and say no that was what she ordered. It's a Shane as in the past my experience of the bar has always been really positive which is why we wanted to stay at the hotel. The blinds in the room didn't all work properly.

The front desk and concierge staff were exceptional. The rooms are also super comfortable and spacious, happy we upgraded to the king too.

Stayed in March 2024

The staff on the bar . After we had been to a show came back for a Pepsi and my daughter had special needs they said needed ID for Diet Coke she is 26. Found them very rude .

Clean , stunning inside

Stayed in March 2024

Great customer service. Spacious room Clean

Stayed in March 2024

Hotel lacked a bit of atmosphere, especially in the lobby and lobby bar.

Great location. Easy to reach from airport via train and great for getting out to see City for shopping, shows, dinner and drinks.

Stayed in March 2024

After enduring a nightmare experience at the Soho Mayfair Luxury Central Apartment, my stay at the Sanderson Hotel was an absolute breath of fresh air. From the moment I walked in, I was greeted with warmth and professionalism that instantly put me at ease after the ordeal I had just gone through.

After enduring a nightmare experience at the Soho Mayfair Luxury Central Apartment, my stay at the Sanderson Hotel was an absolute breath of fresh air. From the moment I walked in, I was greeted with warmth and professionalism that instantly put me at ease after the ordeal I had just gone through.

Stayed in February 2024

Cons: I felt the hotel staff could have done better. For example, no one offered to help us with our bags and pram. No one offered to set up the cot inside our room when they brought it up to our room. Charging us £30 for a carton of apple juice. Yes ok, £5 per glass but in these instances, some thoughtfulness and a practical approach charging your customers would have not gone amiss. Eye contact at the reception - no one asked us "how was your stay" These were the small things i think separate the fantastic service from a 5 star hotel of this nature

Pros: Modern stylish looking hotel - very different to all the others. The effort and attention to detail was superb Nicely sized rooms with all the mod cons (some of the largest in central london) breakfast was lovely and well worth it Location was superb. A few moments from Oxford St. Staff in the restaurant were all attentive and engaged with us.

Stayed in December 2023

The room lightning

Love my stay

Stayed in March 2024

Poor breakfast. Bring back the breakfast buffet that existed for past 20 years.

Stayed in February 2024

Unfortunately the building next to the hotel is being renovated and from 7:30am onwards my room was not relaxing in any way. The noise from the adjacent building site really was atrocious, which meant there was zero chance of a lie on on my day of annual leave.

Room & facilities were great, as we're the staff as usual. I had an issue with my room (noise from building site outside my window) which once I complained the staff did all they could to resolve as best they could.

Stayed in January 2024

Had to change room because of noisy neighbours.

Great location.

Stayed in February 2024

Nothing it ticked all the boxes

Great location for the west end, close to theatre, shops and lots of great restaurants-so easy we walked everywhere. Stayed in deluxe rooms, which were a great size and whilst it’s 00’s hey day is behind iit everything was clean and well maintained. Full English breakfast was great and the staff were super helpful and kindly sent some surprise cakes for our boys when they heard we were visiting to celebrate their birthday.

Stayed in February 2024

original room was noisy .. some sort of vent below window from kitchen

location

Stayed in February 2024