Bathroom was not good, the shower wouldn't stay in the holder, water trickled, and spouted out of the shower head from everywhere but where it should have come out of, had to ask for a second towel as only 1 in the room, no had towels, biscuits pathetic and not enough milk sachets. Front staff when my friend checked in was very unpleasant

Didn't have time for breakfast Room was good, bed very comfortable, very clean

Stayed in May 2024

More regular cleaning of the room/ ran out of tea, milk, loo rolls and towels

Staff were excellent; Bath and location

Stayed in May 2024

Organisation, asked for twin room, had 2 singles into 1 bed, we had to separate the beds, Was told £5 to park, when we arrived was told no parking , on this day

Quiet, clean

Stayed in May 2024

Something didn't feel right, not quite sure, may be decor didn't match the setting No VAT receipt available (essential for business travellers). Breakfast coffee terrible!

Receptionist friendly and helpful. Location was good, and room spacious Good selection for breakfast

Stayed in May 2024

The bathroom has some patches which were quote badly done, needs to look at the finishing of the work.

The hotel is in prime spot close to the centre, there is big NCP parking next to the hotel. check-in was easy and quick. breakfast was good with varieties. The Manager gave a room to work after check-out in the morning to take work calls till late.

Stayed in March 2024

Could've done with reception mamore often,

Stayed in May 2024

Outside appearances were not what you got on the inside, as undergoing some renovation works. On site parking is a available, but we used NCP behind which is secured at 10pm until 5.30 pm. Very reasonable rate considering 10 minutes walk from crucible and theatres.

Rooms are spacious bigger than some main companies, the bed was huge double, and comfortable for me, but wife had disturbed night, light sleeper, doors in corridors and rooms banging. Next door could be heard talking as communicating door doesn`t offer sound proofing, but ended before midnight. Breakfast was a good spread of all cooked, cereals, toast, yoghurts, fruit, and fruit drinks and coffee on a self service basis.

Stayed in May 2024

There were no staff available to speak to face to face when we had an issue with something. Reception staff were not informative at all. We had to ask about breakfast, timings, where it was etc.

The breakfast was nice, and the room was comfortable.

Stayed in April 2024

On arrival we were told 1 lift wasn't working and the other one was ' going very slowly ', so we used the stairs. We went in our room and only had 1 towel for 2 people, 6'ish' squares of loo roll, and no handsoap.

We asked at reception and was given all the items we needed, toilet roll, additional towel, and handsoap. The bed was huge and comfy. The breakfast was good. For the price of the room you really can't complain.

Stayed in May 2024

Carpet in the room had seen better days

Good breakfast selection, cereals, yoghurt, full English, toast and fruit Central location Good value for money

Stayed in May 2024

Clean comfortable room. Nice breakfast.

Stayed in April 2024

Looks a little run down from the outside.

Just outside City centre.

Stayed in April 2024

Breakfast tasted good but felt like dining area was understaffed

Stayed in April 2024

Most cooked food at 9am was cold and hot drinks machine was out of order ( no signage), people queuing unnecessarily.

Good communication and easy check in Comfortable room on 7th floor

Stayed in April 2024

No bar, but it wasn’t an issue as there are lots of bars near

The price, the breakfast was nice too

Stayed in April 2024

No complaints

Good location, breakfast was great, cheap and cheerful , perfect for what I needed.

Stayed in April 2024

Not the most modern, but exactly as we expected it. Great value for money.

Staff welcoming and helpful. Great city centre location. Comfy beds and pillows. Good range of tv channels.

Stayed in April 2024

Only enough bathroom products & towels for one person even though room was booked for two.

Location was spot on. Food was excellent.

Stayed in April 2024

Could do with a lick of paint around the hotel but we were at a gig and out for the night so only spent minimal time in the hotel which is why we booked it. Rooms and bathrooms quite dated nowhere for a phone charger cable needed the plug as well. Still had old phone plugs in the wall

Seemed quite dated on arrival however one of the comfiest hotel beds I've slept in which was a pleasant surprise. It is a budget hotel so you get what you pay for and with breakfast included its excellent value. Saw posters saying noisy guests would be asked to leave but I didn't see ot hear anything in fairness.

Stayed in April 2024

i didn’t like that a member of staff knocked on my door at 9:55 to ask when i was checking out despite checkout being until 11 then saying “how many minutes?” when i told her it would be a few minutes and another staff member asking the same question because my door was open then interrupting me to say “are you checking out?” when i was explaining why my door was open. it just felt rude, especially considering checkout times were for another hour

the bed was comfy, location was good as only 10 minutes from the station and the lyceum theatre

Stayed in April 2024

A little dated, toilet did not flush properly, some noisy guests in corridors.

Clean quiet rooms, decent breakfast, good location, friendly staff.

Stayed in April 2024

Nothing to complain about.

Excellent location for the crucible theatre.

Stayed in April 2024

The room and location

Stayed in April 2024

Not enough tea and milk in room for 2 nights but was available when asked.didnt respond to faulty chair

Comfortable beds,plenty of breakfast and good location for main attractions

Stayed in April 2024