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  5. Reviews of OYO Somerset Hotel Baker Street London

Reviews of OYO Somerset Hotel Baker Street London 2 stars

6 Dorset Square, Gloucester Place, Westminster Borough, London, NW1 6QA, United Kingdom

#962 of 1,018 hotels in London

Guests' Choice

Review score

Based on 238 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.9

  • Location

    8.8

  • Facilities

    5.4

  • Staff

    7.7

  • Value for money

    6.4

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 26 December 2023

    1.0
    The worst of the worst.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    - There’s no mirror in the room - the bathroom door won’t lock - the toilet is so uncomfortable there’s no space to sit.

    There’s nothing to like about this property. It says OYO but that’s probably fake. There’s not a single OYO branding.

    Stayed in November 2023

  • Reviewed: 20 December 2023

    1.0
    We stayed out till as late as possible so we didn’t have to be in the room. It ruined our 3 night Christmas break
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything! It was absolutely shocking! A hostel would have been better and cleaner. You’d have to see it to believe what state the entire building is in but our room was mouldy and falling apart! And no kettle. They don’t show the rooms on the photos when booking. It should be condemned.

    The location.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No towels, soap or lock in the bathroom. Stains on the floor. Peeling wallpaper

    Staff were nice

    Stayed in December 2023

  • Reviewed: 18 December 2023

    3.0
    Great location, tiny room
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Although I did book a small single room, and was aware it wouldn't be big, this was beyond small. There was a tiny gap between the bed and the bathroom and the door of the bathroom didn't work. There was no hot water when I tried to take a shower in the morning. The TV didn't work either. The hotel itself looks like it's getting work done, but currently is drab and tired looking. Although, in London terms it would be considered cheap in comparison for a Saturday night, I would have had a better stay at a hostel.

    The location was fantastic and the entrance to the property was nice. There were coffee making facilitates which was a nice touch for the morning.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    9.0
    A very relaxing and peaceful experience
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    I didn’t try.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    10
    Exceptional
    • Business trip
    • People with friends
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    It's an old but really lovely building. Clean and lovely environment. The staff was so kind and professional and helpful. Heating was perfect.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    3.0
    Ok for just a night or two but definitely needs some renovating and fixing the windows.
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Windows seemed like they weren’t closed even tho they were but the wind kept blowing in and it was super loud from all the traffic. And the bed was not big enough for 2 people, it was way too small. It was a room that was good enough for only one person but not for 2.

    Stayed in December 2023

  • Reviewed: 8 December 2023

    1.0
    Very poor
    • Business trip
    • Couple
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    We booked the room and paid . Too turn up and it was already booked out again , So 5 hrs in a Costa coffee down the road discussing with booking.com to get some were . To our surprise the hotel had to honour the original booking . Turned up at 1pm . Ended up in the room at 6pm

    location

    Stayed in December 2023

  • Reviewed: 7 December 2023

    7.0
    Decent place to stay in London
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel stairs area a bit run down, but inside the room and bathroom refurbished and in good condition.

    Excellent location, nice staff.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    7.0
    Constable bed for a skinny guy, cheap and cheerful. The End
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Firstly,the coffee section was very unmanageable,and very messy,the dustbin was over flowing with paper coffee cups and coffee pods I rang the bell on reception around 8pm and asked for coffee, as there wasn’t any coffee at the coffee station!, the Asian guy with glasses come to the reception with a unpleasant look of hate and told me that the hotel doesn’t let you have coffee at this time , then smirk and pulled out the coffee, i gathered he had a dry sense of humour!!! Which wasn’t funny. The room- The coat hangers in the room were very shabby and old dated!.

    I was welcomed by the receptionist guy(white guy) who was amazing at booking me in he also explained about opening the front door if it’s locked at night!.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    9.0
    Great location, accesible price.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 3 nights

    The location is super good. Quick bus and metro access makes it easy to move around. The room was super small, but with a private bathroom. The room had two windows and a radiator as well. I visited during September and it was great. This was my first time in London and I planned only on sleeping here. For a "traveler" this is a great hotel. For a "vacationer" I imagine it would be terrible.

    Stayed in September 2023

  • Reviewed: 27 November 2023

    3.0
    Overpriced and rundown spot off Baker Street - probably get more value and comfort in a hostel.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The overall quality of the hotel was shocking. It was clear that there had been some attempts to make things nicer (e.g. biscuits and complimentery coffee) but the building was dated and unkept. The paint was cracked and peeling on every wall and ceiling. While the receptionist was prompt and gave me the information I needed, he was by no means welcoming. There were large cardboard boxes and rubbish in the stairwell and on the stairs themselves. Each step made the floor creak beyond the third floor. There was black mold in the grout in my bathroom. My bedroom was on a slant - both the mattress and the floor itself; I felt like I was constantly about to fall out of bed. The walls and window were so thin you could hear everything inside and out all hours of the night. It was also very cold in my room which was surprising for how small it was.

    The location was the best part of the stay, being a stone's throw from Baker Street station. The receptionist was direct and efficient at check-in. The socket in my room had USB ports.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    7.0
    good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    small room and old building

    bed and location and free coffee or tea :-)

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Cozy hotel, great location
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The building is old and in need of some renovations e.g. paint, shower cap replacement but overall just an old building in London.

    The receptionist was very friendly and helpful, the location of the hotel is excellent. The room was small but cozy, just what I needed.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    2.0
    I can’t believe booking.com would allow this on their site it’s in such a state and the service was just the worst.
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    When I got there no one would answer the door. Eventually after a couple of calls to a mobile number on a post it on the door someone answered the door. The gentleman looked disheveled and was very grumpy. I am disabled and I had struggle 3 flights of stairs. The place was in such a state of disrepair there was open pipes and electrics everywhere I have never seen anything like it.

    It’s location next to the train station which I hoped would be safer.

    Stayed in September 2023

  • Reviewed: 19 November 2023

    3.0
    Needs lots of improvement
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Was a building site, room was tiny and boiling

    Location

    Stayed in November 2023

  • Reviewed: 19 November 2023

    1.0
    Worse experience ever, booking.com should never advertise this property.
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Firstly the room I thought I had booked via booking.com wasn’t the room I was given. When I went to the room, the toilet door was a sliding door which was broken, the decorating did not match the photos the toilet was horrendous, there was no hangers or pegs to put up clothes, the room stank. When I asked the gentleman at the front, he asked me to show him the pictures from the room I booked to which he replied ‘they are old pictures’ - the room was awful. He then changed me to another room, that room stank of weed as soon as I walked in, the window was broken, the room was cold, the bed sheet at hair in it which looked like someone else has slept there but they couldn’t be bothered to change the bedding. Honestly it was an awful experience and I had no option but to sleep in that bed and the room.

    Location

    Stayed in November 2023

  • Reviewed: 18 November 2023

    1.0
    Once the renovations are done could be a decent place.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night

    Shabby Hotel in the middle of building and painting work. Tiny room. No teamaking, soap or in fact anything other than a bed and TV in the room, poor wifi.

    Helpful staff. Good location. Good price

    Stayed in November 2023

  • Reviewed: 14 November 2023

    8.0
    It’s okay for a central place to sleep!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Run down, no lift

    Great location, friendly staff

    Stayed in November 2023

  • Reviewed: 5 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tv could be hooked up to the wifi maybe

    Stayed in October 2023

  • Reviewed: 31 October 2023

    1.0
    Absolutely appalling
    • Business trip
    • Group
    • Economy Single Room
    • Stayed 1 night

    I booked this for my colleagues as a work trip and they said it was 'like a crack den'. There was literally nothing to like. Do not book here.

    I booked this for my colleagues as a work trip and they said it was 'like a crack den'. There was literally nothing to like. Do not book here.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    7.0
    Very good for the price
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed was not comfortable, the bathroom was a bit old and need to be refurbished.

    Good location, staff, and amenities

    Stayed in October 2023

  • Reviewed: 31 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Part from bit of water coming out of the shower and having trouble trying to use the coffee machine pretty there was nothing I didn't like at all. Met my expectations.

    Staff were lovely, spacious, tremendous.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Too firm pillows

    Everything was great

    Stayed in October 2023

  • Reviewed: 30 October 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Huge 2-inch gap under bedroom door. Dirty t-shirt found in wardrobe. Sub-standard decor in the bedroom. I had to checkout as I didn't feel safe staying there.

    Nothing

    Stayed in October 2023

Showing 76 – 100

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