Reviews of Holiday Inn Newcastle-Jesmond, an IHG Hotel 4 stars
Jesmond Rd, Newcastle upon Tyne, NE2 1PR, United Kingdom
#37 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceReview score
Based on 2860 hotel reviews
7.9Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.7
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Facilities
8.1
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Staff
8.9
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Value for money
7.9
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Free WiFi
8.4
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Reviewed: 5 May 2024
Barry
United Kingdom1 review8.0“decent sleep”- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
N/A
It was clean quite and central to where we were going for our event on Sunday
Stayed in May 2024
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Reviewed: 4 May 2024
Colin
United Kingdom16 reviews8.0Very good- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Cooked breakfast buffet needed to be hotter
Stayed in May 2024
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Reviewed: 3 May 2024
Michele
United Kingdom12 reviews8.0Very good- • Business trip
- • Couple
- • Twin Room
- • Stayed 1 night
Very helpful and friendly staff, clean and welcoming, good faciilties and location - recommended
Stayed in April 2024
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Reviewed: 3 May 2024
Julie
Canada1 review9.0“Great stay!”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
The breakfast was excellent.The location very central, a short walk to the town centre.Metro right on the door step.
Stayed in April 2024
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Reviewed: 3 May 2024
Karen
New Zealand20 reviews1 helpful vote9.0“Great location in Newcastle Upon Tyne. Easy to begin our day exploring Northumbria and Cumbria.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Stairs as I was having trouble with vertigo and had heavy bags. Staff need to help older visitors perhaps.
Great location, friendly staff mostly.
Stayed in April 2024
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Reviewed: 29 April 2024
Helen
United Kingdom12 reviews1 helpful vote7.0“Pleasant enough stay.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The room was very tired and decor certainly needed dragging into 2024.
The reception is very modern and inviting. The staff were very efficient and friendly
Stayed in April 2024
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Reviewed: 29 April 2024
Jonathan
United Kingdom3 reviews8.0“Great trip and great stay!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Bed- large but abit of a dip in it, comfortable enough though. Neighbours arguing next door but can't be helped!
The hotel is closely situated to town- 15 minutes walk to the city centre, 10 minutes from jesmond dene (nature walk), 10 minutes from Osborne Road. Room was spacious, bathroom and bedroom very clean, tv large, breakfast- £14.95 pp all you can eat, great quality and great service.
Stayed in April 2024
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Reviewed: 28 April 2024
Peregrine
United Kingdom14 reviews8.0“Good, would stay again”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Felt a bit soulless
Location, staff, parking
Stayed in April 2024
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Reviewed: 28 April 2024
Julia
United Kingdom11 reviews8.0“Ok but needs a spruce up upstairs”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Stair ways to room needed a good hoover Needs decor attention
Location
Stayed in April 2024
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Reviewed: 26 April 2024
Christine
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
Bed uncomfortable sagged in to middle . Mattress too soft but that’s preference
Breakfast ,cleanliness of the hotel , friendliness of staff . Good car park
Stayed in April 2024
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Reviewed: 25 April 2024
John
United Kingdom2 reviews7.0“Comfortable and 20 minute walk from city centre/ city hall.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Despite a quiet room request we were close to the front of the building and traffic noise was constant even at 3am. Tried my best but couldn’t pay for parking by card at the machine. If the only way ( or even an alternative way) to pay was at reception a sign should have said that.
Warm reception by staff. Comfortable bed. Lovely foyer area. Didn’t use bar or restaurant but looked nice.
Stayed in April 2024
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Reviewed: 23 April 2024
Samantha
United Kingdom1 review9.0“Great addition to my visit”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
Coffee shop in the reception, made for a nice relaxed environment. Modern look and spotlessly clean. Lots of friendly smiling staff.
Stayed in March 2024
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Reviewed: 23 April 2024
Katie
United Kingdom22 reviews1 helpful vote9.0“Great hotel, in a great location.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The gentleman on Reception was very friendly and helpful. The room was a good size, and the bed was huge. The breakfast was included in the rate, and there was a great selection. We were attending a concert at Wylam Brewery, which was about a 15 minute walk, which was a lovely area.
Stayed in April 2024
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Reviewed: 21 April 2024
Louise
United Kingdom5 reviews9.0Superb- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Convenient for the university
Stayed in April 2024
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Reviewed: 20 April 2024
Anne
Italy3 reviews7.0“Great location an easy walk from the Metro .lovely staff we were treated so nicely.fantastic welcome”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The mirror in the room was so low it was almost useless when getting ready
Location excellent for access to city centre
Stayed in March 2024
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Reviewed: 19 April 2024
Lana
Canada14 reviews8.0“Great hotel Just needs better bed”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 6 nights
- • Submitted via mobile
The bed
Breakfast was great! Room was nice however the bed was too firm. I requested a second duvet as a cushion. It didn’t really help. Other than that my stay was great
Stayed in April 2024
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Reviewed: 19 April 2024
Paul
United Kingdom4 reviews1 helpful vote7.0“Nice staff, comfy bed, quality brekkie. Just a shame the aircon and extractor fan were both broken.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Aircon was broken, so I had a free standing electric heater in the room instead. Cold inside my room at first, so it took me 30-40 minutes to get the room to a comfortable temperature (20 Deg. C?). Extractor fan also seemed to be broken - so you can expect a big build-up of black mould in the bathroom if you don't get it fixed very soon (room 230).
Good breakfast, nicely cooked. Shame about the IHG ban on black pudding and haggis. That would have made a good breakfast excellent!! Both receptionists were fab. Very knowledgeable about the local area - and most helpful.
Stayed in April 2024
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Reviewed: 17 April 2024
Sean
United Kingdom25 reviews2 helpful votes9.0“Lovely stay”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Great food from the Italian Restaurant
Stayed in April 2024
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Reviewed: 17 April 2024
Debbie
United Kingdom4 reviews1 helpful vote8.0“Overnight stay for concert”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Our room was near the lift so could hear everyone coming back in late at night. The bed wasn't that comfortable was squeaky and mattress sunken in parts. Room could do with being updated. We only stayed one night so managed. Breakfast could have been better and somewhere to heat pancakes and waffles would be better than having them cold.
Location for O2 City Hall was good, a short taxi ride. The staff on duty were very helpful and friendly.
Stayed in April 2024
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Reviewed: 16 April 2024
Glennis
United Kingdom1 review7.0“Very convenient location near to Freeman Hospital, pleasant surroundings, comfortable, quiet rooms,.”- • Leisure trip
- • Group
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
There was a bizarre strip of mirror over the "dressing table" that was impractical to use. Had to kneel on floor or bend down to look in it while drying hair, but plenty of space above for a full mirror. Large crack across full length of sink. No sockets or charging points near to the bed.
Restaurant very good. Communal spaces light, airy and attractive. Staff very helpful and professional. Garden at the front lovely with box hedging and trees in blossom. Masks the busy road outside. Comfy beds. Very quiet hotel.
Stayed in April 2024
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Reviewed: 15 April 2024
Graham
United Kingdom16 reviews8.0“Pretty good.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Room was too hot. Thermostat did not respond to resetting
Location was excellent.
Stayed in April 2024
-
Reviewed: 14 April 2024
Michelle
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Room a little dated. A bit of a strange smell.
Handy location for Newcastle City Centre. Very helpful staff. Lovely breakfast.
Stayed in April 2024
-
Reviewed: 13 April 2024
Jason
United Kingdom3 reviews7.0“Okay for a short trip”- • Leisure trip
- • People with friends
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Car park having to pay via a third party app, with no signal in car park 😒
Good location in Jesmond. Clean hotel with friendly staff
Stayed in March 2024
-
Reviewed: 12 April 2024
Barry
United Kingdom1 review8.0“Satisfied”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Noise from road but they moved me . Great front desk
All good . Staff excellent t
Stayed in March 2024
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