we we're often woken by building work, it's understandable but some warning or a location further to the noise ( especially early in the morning ) would have been nice.

good facilities. large room. comfortable bed. lovely staff.

Stayed in May 2024

The hotel feels a little 'tired', but there are building works going on of which we were informed of before our visit.. There were no communal places to sit.

The location is very good as was the food and breakfast. All the staff I encountered were friendly and helpful.

Stayed in April 2024

Maybe should have a dropped curb for parking spaces

Very nice bar and friendly staff

Stayed in April 2024

Obvious things missing from the room like a coat hook!

Room was lovely, location was central.

Stayed in April 2024

Booking.com website says this is 2.8 miles from Harwich and that's why we booked it, but that was by sea not car. The journey by car to the Harwich ferry terminal is a 55 minute drive!

Hazel was great on reception and the room was comfortable.

Stayed in April 2024

better quality bar food and perhaps a larger selection

room was fantastic, well decorated and very clean, staff were all very friendly, the bar food wasn't up to the high standard as the room but we did arrive fairly late

Stayed in April 2024

No heating during our stay, was cold at night and in the morning. Was unaware when booking hotel was under renovations.

Good location, nicely furnished and comfortable room.

Stayed in April 2024

Hidden cost for my dog and the fact that dogs are no longer allowed in the future

Location was perfect and staff very friendly

Stayed in March 2024

Everything was great apart from a bit of grouting in the bathroom was mouldy and could do with sorting.

We were very pleased with the location of the hotel and the room was very nice too.

Stayed in April 2024

Barely warm water in a sink and shower. And it was cold in the room, almost to the point where I would need to go downstairs and ask for a heater. That is why I consider the price too high for what I got.

The room was clean, location was good for me, staff was polite.

Stayed in April 2024

The property was a little tired but it didn't ruin our stay which was well needed. The lady on the last morning of breakfast seemed a little fed up. Hope she had a nice day

We had a great time in Felixstowe. Enjoyed being in the room. Relaxed. Slept. Quiet room. Great breakfast. 👍🏻

Stayed in April 2024

Shower wasn’t very powerful and one of our sockets on wall didn’t work and only one member of staff at breakfast who was very busy doing everything by herself

Great location, friendly bar staff and lovely hotel

Stayed in March 2024

Room was noisy during the afternoon from the bar bellow, OK at bedtime though.

Bar staff were great, my OH had a diabetic hypo and he made hot sweet coffee and biscuits. Super guy.

Stayed in March 2024

The staff really didn't seem to have had customer service training. Not many smiles and hardly no interaction.

Very comfy bed and the location was very good for a walk to the beach.

Stayed in March 2024

Could do with more parking

Breakfast and staff were superb. Rooms are ready for an up date but still nice. Slept really well in comfy bed

Stayed in March 2024

Didn’t have breakfast

Stayed in March 2024

Needs updating Can hear activity in other rooms….running water etc Noisy floorboards in corridor

Locality to brother

Stayed in March 2024

Lack of plug sockets and some were dated.

Stayed in March 2024

No curtain on bathroom window which looks directly into next door and a fire escape anyone could get up and look through. Used a bag to block out. Some of the new fixtures and fittings were low quality and cheap. Also lots of renovations going on which we wasn't told about before booking. Monday morning was loud and chaotic. The hotel is showing its age hence the renovations.

Lovely big room and recently renovated, very clean and room service very good. Friendly staff Nice bar and breakfast area Great position which makes it ideal for walks and getting around easy Plenty of parking, on and off street.

Stayed in March 2024

Building work not the best comfort

Good location

Stayed in March 2024

Mouldy bathroom Broken toilet Room needed a good spring clean

Location

Stayed in March 2024

some of the hotel had tired & dated decor.

Beds were comfy, room was spacious & clean, ensuite was good.

Stayed in March 2024

Could do with an upgrade with regards to paint and carpets, furniture is dated and old.

Great location close to boardwalk and high street. Not much parking for clients. Hotel staff were friendly and great, hotel probably needs an upgrade, looks like they have started doing some renovation. If you looking for value and great location this is it.

Stayed in March 2024

The additional charges for the dogs - why so much at £15 per dog per night? £60 additional costs was a lot when our tiny dogs cause no mess and certainly less mess than a human. Why not one flat rate for the whole stay? On this occasion I personally found the rooms too hot and stuffy, yet it was cold outside and the hotel wanted to make sure guests were warm. I love fresh air so would have loved to be able to open a window.

We love the closeness to the beach and main street, the staff and the fact that it is dog friendly.

Stayed in February 2024