29 High St, Malmesbury, Wiltshire, Malmesbury, SN16 9AA, United Kingdom
#12 of 20 hotels in Malmesbury
Guests' ChoiceBased on 483 hotel reviews
7.7Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
7.8
Staff
8.7
Value for money
7.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 July 2021
John
United KingdomThere was no breakfast but we found a great cafe just a minutes walk away. A little surprised to find out the bar closed at 10:30. Entrance to the car park was thru an extremely narrow archway which needed very careful navigation or you were in danger of scraping your car. There were alternatives if you didnt want to take the risk.
Room and cleanliness were top notch. The tapas menu was very good. Live entertainment on Friday and Saturday made it a great weekends stay.
Stayed in July 2021
Reviewed: 4 July 2021
Sharon
United KingdomFood really not great but nice entertainment in restaurant
Rooms, nicely done
Stayed in May 2021
Reviewed: 1 July 2021
Joe
United KingdomA little cold in the room in the night
Great newly refurbed room out the back of the pub. Very clean, quiet and had everything I needed. Bed was comfortable too
Stayed in June 2021
Reviewed: 30 June 2021
Chris
United KingdomDisappointed as there was no breakfast provided.
The room was very comfortable and clean and the hotel location was perfect.
Stayed in June 2021
Reviewed: 22 June 2021
David
United KingdomPerfect location. Lovely garden Huge room.
Stayed in June 2021
Reviewed: 20 June 2021
Brian
United KingdomSee above. The staff recommended a local cafe, which we used for breakfast, BUT. It should have said when we booked the kitchen was being refurbished. It would have been better P.R. if the hotel had issued a voucher .
THERE WAS NO BREAKFAST! The room was excellent, but disappointed to be told no available breakfast.
Stayed in June 2021
Reviewed: 7 June 2021
Richard
United KingdomBreakfast was excellent.
Stayed in June 2021
Reviewed: 24 May 2024
Bale
United KingdomHaving asked for a quiet room, I was disappointed to find that the smoking area for loud drunk pub customers was below our (room 7) window (which would not shut completely). They really did enjoy their recent trip to France!! They eventually stopped close to 11:00 pm. The room door would not open from the inside! It required a pocket knife to lever the latch enough for the door to open.
The staff were excellent. Alex was friendly and professional in solving a room switch. The bed was very comfortable.
Stayed in April 2024
Reviewed: 23 May 2024
Claire
United KingdomBeautiful, quant accommodation in fantastic surroundings. Friendly staff
Stayed in May 2024
Reviewed: 21 May 2024
Phil
United KingdomNo bottled water in the room. Not able to open the window in the room. No breakfast options at all. No drinks allowed after normal closing time (it's meant to be a hotel). No reception on check out. Not good value for money to be honest.
Location
Stayed in May 2024
Reviewed: 7 May 2024
Sarah
United KingdomThe bed was really hard No breakfast provided or available
Location perfect Beer excellent
Stayed in May 2024
Reviewed: 6 May 2024
Mary
United KingdomI think a bit expensive seeing as breakfast wasn’t included. A voucher for one of the cafes towards breakfast would be a good idea
The staff weee very friendly and helpful and for us was perfect
Stayed in April 2024
Reviewed: 28 April 2024
Patricia
United KingdomThe room was very basic.
Good location in the centre of Malmesbury. Hotel parking was very useful.
Stayed in April 2024
Reviewed: 17 April 2024
Heather
New ZealandThe bathroom door would not close, nor lock, it stood ajar by about a hands width. In the end for privacy when showering and toileting we put together two coat hangers and attached them from the door handle to the sink tap and that did the trick. Shouldn't have to do that at over a 100 pounds for the night!
Location was great. Staff fine.
Stayed in March 2024
Reviewed: 8 April 2024
Helen
United KingdomLovely clean, spacious and quiet room in the stable block
Stayed in April 2024
Reviewed: 19 March 2024
Roger
United KingdomThe entrance to the pub car park was ridiculously narrow and there should have been more warnings about that when booking. And the entrance to the passageway should have been padded to prevent damage to cars entering and leaving
Stayed in February 2024
Reviewed: 18 March 2024
Ian
United KingdomN/A. Breakfast not available.
Stayed in March 2024
Reviewed: 4 February 2024
Heather
United Kingdomcold room, heating came on at 9am just as we were leaving. a bit shabby shower brackets couldn’t hold the shampoos and quite bad lighting no biscuits no hair dryer and the big one, no breakfast
friendly staff Nespresso machine top range plug sockets good water pressure in shower
Stayed in February 2024
Reviewed: 3 February 2024
Lydia
United KingdomFriendly staff
Friendly, clean and welcoming
Stayed in February 2024
Reviewed: 7 January 2024
Claire
United KingdomAll the above
Landlord not friendly was not made to feel welcome at all, rooms very cold, definitely not a nice hotel
Stayed in January 2024
Reviewed: 2 January 2024
Marion
United KingdomThe Manager could have put a smile on his face, lack of info i.e. no room servicing or top up of tea, milk ( I except it was the Christmas period but!!!!!!)
Location was fine for visiting family over Christmas
Stayed in December 2023
Reviewed: 31 December 2023
Laura
United KingdomThe very narrow alleyway to the car park No breakfast
The rooms, the pub, the food
Stayed in December 2023
Reviewed: 13 December 2023
Amy
United KingdomI was first given a room where the bathroom had clearly not been cleaned at all, there was urine and faeces all over the toilet and hairs in the shower and sink. I asked to move room and this was much cleaner. However, the beds and pillows were quite hard and not very comfortable. I felt a bit unsafe being in the stables area since the room door opened straight out onto the car park.
The location was good and the room was a good size for a one night stay. Convenient to sit in the pub for a drink and dinner.
Stayed in December 2023
Reviewed: 4 December 2023
Carolyn
United KingdomThere was nothing I didn’t like
Everything, it is a beautiful old building . The staff were all very friendly and welcoming. We ate there and the food was delicious.
Stayed in November 2023
Reviewed: 1 December 2023
Chloe
United KingdomThe door opened directly onto the car park so people can see straight into room - could do with a screen or something next to door No hairdryer - and reception not open until 9am to get one. was travelling for a wedding so was really annoying Nothing to hang clothes on properly - just a sort of hat rack that wasn't suitable for a suit - or any clothes to be honest Not clear where to check in on arrival
The room was modern and clean
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content