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Reviews of The Kings Arms Hotel 3 stars

29 High St, Malmesbury, Wiltshire, Malmesbury, SN16 9AA, United Kingdom

#12 of 20 hotels in Malmesbury

Guests' Choice

Review score

Based on 483 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.5

  • Free WiFi

    8.3

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Showing 151 – 175

  • Reviewed: 25 July 2021

    9.0
    Very enjoyable weekend break
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no breakfast but we found a great cafe just a minutes walk away. A little surprised to find out the bar closed at 10:30. Entrance to the car park was thru an extremely narrow archway which needed very careful navigation or you were in danger of scraping your car. There were alternatives if you didnt want to take the risk.

    Room and cleanliness were top notch. The tapas menu was very good. Live entertainment on Friday and Saturday made it a great weekends stay.

    Stayed in July 2021

  • Reviewed: 4 July 2021

    8.0
    Lovely rooms, nice staff, great views from outdoor terrace, food not great
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food really not great but nice entertainment in restaurant

    Rooms, nicely done

    Stayed in May 2021

  • Reviewed: 1 July 2021

    9.0
    Exceeded expectation!
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    A little cold in the room in the night

    Great newly refurbed room out the back of the pub. Very clean, quiet and had everything I needed. Bed was comfortable too

    Stayed in June 2021

  • Reviewed: 30 June 2021

    7.0
    Nice historic hotel in a great location.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Disappointed as there was no breakfast provided.

    The room was very comfortable and clean and the hotel location was perfect.

    Stayed in June 2021

  • Reviewed: 22 June 2021

    9.0
    Huge room, amazing value.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights

    Perfect location. Lovely garden Huge room.

    Stayed in June 2021

  • Reviewed: 20 June 2021

    7.0
    Great room. Good staff. Disappointing non breakfast.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    See above. The staff recommended a local cafe, which we used for breakfast, BUT. It should have said when we booked the kitchen was being refurbished. It would have been better P.R. if the hotel had issued a voucher .

    THERE WAS NO BREAKFAST! The room was excellent, but disappointed to be told no available breakfast.

    Stayed in June 2021

  • Reviewed: 7 June 2021

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Breakfast was excellent.

    Stayed in June 2021

  • Reviewed: 24 May 2024

    6.0
    If the loud people had not been there, it would have been great!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Having asked for a quiet room, I was disappointed to find that the smoking area for loud drunk pub customers was below our (room 7) window (which would not shut completely). They really did enjoy their recent trip to France!! They eventually stopped close to 11:00 pm. The room door would not open from the inside! It required a pocket knife to lever the latch enough for the door to open.

    The staff were excellent. Alex was friendly and professional in solving a room switch. The bed was very comfortable.

    Stayed in April 2024

  • Reviewed: 23 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Beautiful, quant accommodation in fantastic surroundings. Friendly staff

    Stayed in May 2024

  • Reviewed: 21 May 2024

    4.0
    Not great!
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No bottled water in the room. Not able to open the window in the room. No breakfast options at all. No drinks allowed after normal closing time (it's meant to be a hotel). No reception on check out. Not good value for money to be honest.

    Location

    Stayed in May 2024

  • Reviewed: 7 May 2024

    6.0
    Nice staff and good location and excellent beer, our bed was too hard
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The bed was really hard No breakfast provided or available

    Location perfect Beer excellent

    Stayed in May 2024

  • Reviewed: 6 May 2024

    6.0
    Helpful staff great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I think a bit expensive seeing as breakfast wasn’t included. A voucher for one of the cafes towards breakfast would be a good idea

    The staff weee very friendly and helpful and for us was perfect

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Good location.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    The room was very basic.

    Good location in the centre of Malmesbury. Hotel parking was very useful.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    The bathroom door would not close, nor lock, it stood ajar by about a hands width. In the end for privacy when showering and toileting we put together two coat hangers and attached them from the door handle to the sink tap and that did the trick. Shouldn't have to do that at over a 100 pounds for the night!

    Location was great. Staff fine.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    10
    Great for a night in Malmesbury
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely clean, spacious and quiet room in the stable block

    Stayed in April 2024

  • Reviewed: 19 March 2024

    6.0
    Spoilt by damage to car on entering car park
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The entrance to the pub car park was ridiculously narrow and there should have been more warnings about that when booking. And the entrance to the passageway should have been padded to prevent damage to cars entering and leaving

    Stayed in February 2024

  • Reviewed: 18 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A. Breakfast not available.

    Stayed in March 2024

  • Reviewed: 4 February 2024

    6.0
    far too expensive for what you get
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    cold room, heating came on at 9am just as we were leaving. a bit shabby shower brackets couldn’t hold the shampoos and quite bad lighting no biscuits no hair dryer and the big one, no breakfast

    friendly staff Nespresso machine top range plug sockets good water pressure in shower

    Stayed in February 2024

  • Reviewed: 3 February 2024

    6.0
    Ideal 1 night stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff

    Friendly, clean and welcoming

    Stayed in February 2024

  • Reviewed: 7 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All the above

    Landlord not friendly was not made to feel welcome at all, rooms very cold, definitely not a nice hotel

    Stayed in January 2024

  • Reviewed: 2 January 2024

    5.0
    Room was adequate for our stay to visit family at Christmas
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The Manager could have put a smile on his face, lack of info i.e. no room servicing or top up of tea, milk ( I except it was the Christmas period but!!!!!!)

    Location was fine for visiting family over Christmas

    Stayed in December 2023

  • Reviewed: 31 December 2023

    10
    It felt like a boutique hotel and the food was amazing.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The very narrow alleyway to the car park No breakfast

    The rooms, the pub, the food

    Stayed in December 2023

  • Reviewed: 13 December 2023

    6.0
    Ok but probably wouldn't stay again
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    I was first given a room where the bathroom had clearly not been cleaned at all, there was urine and faeces all over the toilet and hairs in the shower and sink. I asked to move room and this was much cleaner. However, the beds and pillows were quite hard and not very comfortable. I felt a bit unsafe being in the stables area since the room door opened straight out onto the car park.

    The location was good and the room was a good size for a one night stay. Convenient to sit in the pub for a drink and dinner.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    10
    Lovely stay , will definitely stay there again .
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing I didn’t like

    Everything, it is a beautiful old building . The staff were all very friendly and welcoming. We ate there and the food was delicious.

    Stayed in November 2023

  • Reviewed: 1 December 2023

    6.0
    Clean and tidy rooms
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The door opened directly onto the car park so people can see straight into room - could do with a screen or something next to door No hairdryer - and reception not open until 9am to get one. was travelling for a wedding so was really annoying Nothing to hang clothes on properly - just a sort of hat rack that wasn't suitable for a suit - or any clothes to be honest Not clear where to check in on arrival

    The room was modern and clean

    Stayed in October 2023

Showing 151 – 175

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