Reviews of The Lambton Worm 4 stars
North Road, Chester-le Street, Co Durham, Chester-le-Street, DH3 4AJ, United Kingdom
#3 of 9 hotels in Chester-le-Street
Guests' ChoiceReview score
Based on 1690 hotel reviews
8.2Score breakdown
-
Cleanliness
8.4
-
Comfort
8.4
-
Location
8.8
-
Facilities
8.3
-
Staff
9.2
-
Value for money
8.8
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 3 June 2024
Elaine
United Kingdom7 reviews4 helpful votes7.0“The friendly nature of the staff and the varied menu compensates for lack lustre decoration.”- • Leisure trip
- • Family with young children
- • Double Room with Private Bathroom
- • Stayed 2 nights
The room, whilst being clean and tidy lacked a bit of love. The whole upstairs could do with a revamp. Waiting a for an outdated coffee machine to do its stuff at breakfast I didn't enjoy, so they could probably invest in the business I think.
The food was of a good standard. The staff were very helpful and kind. Easy access from motorway etc.
Stayed in May 2024
-
Reviewed: 2 June 2024
Barry
United Kingdom24 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
The pub looked under staffed and in need of tidying up. We appreciate it is an old building but the 4 star boutique rooms rating it was not. Shabby but not chic,
The staff were really welcoming, We ate at the pub it was a nice meal.
Stayed in June 2024
-
Reviewed: 1 June 2024
James
United Kingdom36 reviews9.0“Very enjoyable indeed with no glitches.”- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 5 nights
- • Submitted via mobile
Nothing.
Good location. Large spacious room. Excellent breakfast. Friendly staff. Everything you needed.
Stayed in May 2024
-
Reviewed: 31 May 2024
Sarah
United Kingdom6 reviews9.0“Clean rooms and friendly staff”- • Leisure trip
- • Group
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
The mattress could do with upgrading but it didn’t impact our stay.
The hotel was well situated for us and we thought the staff were very friendly and helpful
Stayed in May 2024
-
Reviewed: 26 May 2024
Brian
Spain41 reviews3 helpful votes8.0“Our return visit didn’t disappoint breakfast is great”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 8 nights
- • Submitted via mobile
Nothing
Location was excellent also all the staff are very friendly & helpful
Stayed in May 2024
-
Reviewed: 23 May 2024
Mich
United Kingdom32 reviews7.0“Good location for visiting Sunderland”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Lots of stairs. Lighting in the hallway not great. Car park is quite small & tight for manoeuvring.
The room was comfortable. It was equipped quite well. The staff interaction was ok but we had to find our own room, instead of being shown to it.
Stayed in May 2024
-
Reviewed: 16 May 2024
Richens
United Kingdom5 reviews8.0“Good stay.”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
We had a lovely room at the front .but a lot of road noise.(main road) Would ask for a room near back or take ear plugs..
Friendly staff, very welcoming & helpful. Value for money. Meals were tasty & good selection for breakfast. Well worth a visit to stay & or eat there..
Stayed in May 2024
-
Reviewed: 12 May 2024
Denise
United Kingdom41 reviews1 helpful vote9.0“Quite pleasant . Would stay again”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
. Didn't like steps in the room. Kept knocking my legs on edge of bed.
Staff excellent. very clean, shower ok
Stayed in May 2024
-
Reviewed: 12 May 2024
Jan
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
No tea or coffee facilities in room. Room faced beer garden and was very noisy
Comfy bed, lovely breakfast, really nice staff
Stayed in May 2024
-
Reviewed: 10 May 2024
Kate
United Kingdom22 reviews9.0“Enjoyable and comfortable.”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Nothing to dislike.
It was very clean and comfortable. The staff were very friendly and food very good. Ideal location for our destination of the Beamish Museum. Plenty of parking which is always good. Had a singer on while we were there which was a bonus as we love live music.
Stayed in April 2024
-
Reviewed: 6 May 2024
Elizabeth
United Kingdom8 reviews5 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
Bedroom was comfortable But near the front window of the bedroom, the floor did creek a lot sounded like floor broads were broken
Food was as was the range of breakfast that was offered.
Stayed in March 2024
-
Reviewed: 2 May 2024
William
United Kingdom9 reviews8.0“Very enjoyable and good atmosphere”- • Leisure trip
- • Group
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Room could do with a freshen up
Breakfast was good staff very friendly and room warm and clean
Stayed in April 2024
-
Reviewed: 1 May 2024
Sue
United Kingdom10 reviews1 helpful vote7.0“Great place to stay”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Always welcomed, rooms consistently clean and comfortable bed. Great restaurant food.
Stayed in April 2024
-
Reviewed: 30 April 2024
Willie
United Kingdom5 reviews8.0“Good enough value for the facilities.”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 3 nights
The toilet was very small, my feet were jammed up against the wall which was not comfortable. I wasn't aware that you can get a lower rate by booking direct.
Breakfast was fine, sensible proportions. Very handily placed on the bus route so good for the cricket. Good, roomy shower that was hot and powerful.
Stayed in April 2024
-
Reviewed: 30 April 2024
Lisa
Australia11 reviews9.0“Lovely spacious rooms”- • Leisure trip
- • Family with young children
- • Double Room with Private Bathroom
- • Stayed 5 nights
- • Submitted via mobile
Bathrooms were not refurbed to the same standards as the rooms, but showers were nice and hot. Small refrigerators for cold drinks would have been good but not essential.
Lovely staff, large comfortable rooms with quality refurb of the main bedroom
Stayed in April 2024
-
Reviewed: 28 April 2024
Jayne
United Kingdom48 reviews9.0“Friendly welcome”- • Leisure trip
- • Solo traveller
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Lack of security from the front door to the rooms.
Comfortable, clean, choice of teas in the room.
Stayed in April 2024
-
Reviewed: 24 April 2024
Angie
United Kingdom8 reviews9.0“Poor attitude and didn't rectify a problem with food”- • Business trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Unfortunately, I had a problem with meal ...barstaff girl said chef thought it although admitted it was overcooked edable . Didn't like attitude.....I wasn't offered refund either .She was young and inexperienced in customer service. Bar manager when on was excellent though
Friendly on whole morning chef v good evening chef hit n miss Clean rooms
Stayed in April 2024
-
Reviewed: 22 April 2024
Karen
United Kingdom12 reviews7.0“Rooms ok bits needed a possible upgrade staff really helpful location great”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location and staff helpfulness
Stayed in April 2024
-
Reviewed: 20 April 2024
Fiona
United Kingdom20 reviews8.0Very good- • Business trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
We could hear noises from the pub in our room because we were above the main area.
Lovely room and good breakfast
Stayed in March 2024
-
Reviewed: 20 April 2024
Daniel
United Kingdom3 reviews9.0“Great no complaints”- • Business trip
- • Solo traveller
- • Double Room with Private Bathroom
- • Stayed 4 nights
- • Submitted via mobile
Nothing really, rooms could do with updating is all but perfectly fine.
Food and staff are fantastic.
Stayed in April 2024
-
Reviewed: 14 April 2024
Leanne
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Breakfast
Stayed in April 2024
-
Reviewed: 13 April 2024
Daniel
United Kingdom3 reviews8.0“Great food and friendly staff good facilities”- • Business trip
- • Solo traveller
- • Double Room with Private Bathroom
- • Stayed 4 nights
- • Submitted via mobile
Room could do with updating
Food was fantastic and friendly staff
Stayed in April 2024
-
Reviewed: 11 April 2024
Ancilla
United Kingdom2 reviews7.0“Staff excellent”- • Leisure trip
- • Group
- • Double Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
It was tired, lacked maintenance and tlc. Carpets needed changing or cleaning. Nothing major but it would have made a huge difference.
Staff were amazing couldn't do enough for you. Food was excellent.
Stayed in April 2024
-
Reviewed: 10 April 2024
Alan
United Kingdom19 reviews8.0“Very good food, friendly staff at a reasonable cost. Bedroom furniture needs improvement.”- • Leisure trip
- • Family with young children
- • Double Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Although the rooms were very clean and had a comfortable bed the furniture design is not suitable. It is extremely ornate but totally unsuitable for the rooms. It is extremely large and heavy and leaves no room for a chair or chairs. Our wardrobe had no door handles. The bedsteads are huge and heavy and in my and my family’s opinion a bit of a health hard. The ornate legs at the bottom of the beds are huge and bulbous all of us banged our knees on them more than once and quite painfully. We have stayed here before and suffered with this on every occasion. We are positive other customers must have suffered similarly. Sad to say they need to be disposed of or suitably altered in our opinion
Really helpful and happy staff very good breakfast and evening menu. Comfortable bed and the location was perfect for. Our particular needs.
Stayed in April 2024
Guests also reviewed these properties:
-
Hotel OberhausenOberhausen, Belgium
-
SchlossgasthofArtstetten, Austria
-
Ao Nang Baan Suan ResortAo Nang Beach, Thailand
-
Parkway MotelLondon, Canada
-
Apartments and rooms JakićMedulin, Croatia
-
Apartment Villa Mary 1Annenheim, Austria
-
La TurquoiseCannes, France
-
Wartling Place Country HouseWartling, UK
