Lots of slamming doors during the night/early morning. No bar staff around when we wanted a beer! Hand held shower over bath had been permanently disconnected.

The pool was lovely, warm and relaxing.

Stayed in May 2024

Breakfast and parking are WAY too expensive. We chose a cold breakfast £18 and the staff put it through as a hot breakfast £22. There was blood on the duvet sheet. Also the shower wasn't hot enough

The atmosphere, the furnishings, the service from staff, the pool. We got a free upgrade on our room which was lovely

Stayed in May 2024

Junior suite was disappointing, nothing about the room which really made it feel luxurious as a suite. Bed not very comfortable. The shower was tempramental and stuck on scalding hot until a member of staff fiddled with it. Apparantly facilities are aware but haven't fixed it yet. The dinner menu was also a little underwhelming and most things had a (sometimes significant) supplemental cost for the dinner bed and breakfast package. The bare minimum is given as part of the deal.

The pool area was very smart and clean, lovely warm pool. Staff were friendly and helpful, particularly at breakfast where the food and selection was also very good. Location for visiting Exeter is excellent and parking is very nearby (if you don't manage to get one of the hotel's spaces).

Stayed in May 2024

Not enough seating by the pool

It had a lot of character and it was clean. Staff were very friendly

Stayed in May 2024

The weather, but can’t blame the hotel for that, and the room was comfortably warm.

Very comfortable bed. Room and accessible bathroom very well appointed. Lovely freshly cooked breakfast with plenty of choice.

Stayed in April 2024

Our hotel room was incredibly hot, even with the cool fan on. We couldn’t get away from the heat, and no fresh air as windows were sealed shut. Breakfast I thought was over priced for what it was, but very tasty nonetheless.

The pool was brilliant and the building was beautifully decorated inside, the restaurant is very well presented and staff were attentive.

Stayed in April 2024

The pool could be a little warmer, I also forgot to bring moisturiser and there wasn’t any there but honestly these are such minimal things in comparison to how amazing the hotel is

Gorgeous hotel, rooms were gorgeous staff were super helpful it was a lovely stay felt like a luxury stay in companions to the other available options at a higher cost

Stayed in March 2024

Car parking caught me out

Beautifully decorated. Attention to detail in rooms was appreciated

Stayed in April 2024

nothing

swimming pool and bistro

Stayed in April 2024

The room was a little bit smaller than we usually have, still very comfy and had everything we needed.

The facilities, love the pool, so nice to relax in. The staff were amazing, so friendly from arrival to leaving, we had a wonderful evening meal and they made it even more special with their great service and character 😊

Stayed in April 2024

The prices at the restaurant were too high. Since you are in the city centre there are a lot of alternatives around - you should consider lowering prices to attract more clientele for restaurant

Stayed in March 2024

The toilet seat in the bathroom felt very flimsy and not in keeping with the quality of the overall room

The room was comfortable and we enjoyed the free upgrade.

Stayed in April 2024

You can arrange parking by going direct to hotel which cannot with Booking.com

Modernised and clean

Stayed in April 2024

Our first evening the bar was under staffed and we had to wait a long time for our drinks.

To be honest, the staff were super friendly and helpful which made it for me.

Stayed in April 2024

Very quiet

Stayed in March 2024

The only let down was the lack of parking on site but we parked across the road in the public carpark.

Amazing location and great service.

Stayed in April 2024

Well it was expensive, £177 for two people in the junior suite plus £22 each for breakfast and £20 (if you book) to park. Magdalene Street car park is next door which would have been cheaper for parking. But we saw it as a bit of luxury having had a bad few weeks and it felt like a real treat.

Lovely classy hotel, everything you'd expect from a good quality chain hotel, nice decor, decent bed and duvet, spacious, quiet (junior suite) room and polite helpful staff.

Stayed in April 2024

Dining room very warm too hot.

Room very comfortable with a great bed, staff very helpful and friendly plus a wonderful breakfast.

Stayed in April 2024

No fridge in the room

The location

Stayed in March 2024

We booked a suite which I didn’t think was particularly suite like, it didn’t have a bath which was disappointing and it was very cold on arrival in the room as the radiators were on so low and it took a number of hours to warm up as the radiator in the bedroom was so tiny.

The communal areas are very nicely decorated and I particularly like the restaurant and the breakfast is excellent. Parking outside the hotel is also a luxury in Exeter so that’s a big bonus. Nice garden to look into from breakfast.

Stayed in March 2024

I thought that one or two of the hotel staff members needed some better customer service skills. I didn’t feel well treated a couple of times. There is a lovely lady serving in the restaurant at breakfast time who is superb. Sorry I don’t know her name. Thoughtful and kind. I know the hotel well and can see the spa is very tired and not pleasant to use.

Stayed in March 2024

The cosy room was definitely cosy! The swimming pool was quite small.

The renovation of this historic building has been sensitively done and there are nice touches that remind you of its history.

Stayed in February 2024

£170 with parking no breakfast very expensive!

Great hotel but the pool was very small! Location good but for the price I have stayed in better! The staff were great but overall was expecting more from such a prestigious chain!

Stayed in March 2024

Didn't have breakfast. Left too early. Taxi organised by reception arrived in good time and caught train with time to spare. Martin and Blair served us in the bar and were excellent under pressure at busy times. All staff we met were helpful efficient and friendly. We would certainly like to return.

Stayed in March 2024