52 Chiswell Street, City of London, London, EC1Y 4SB, United Kingdom
#779 of 1,016 hotels in London
Guests' ChoiceBased on 4384 hotel reviews
7.1Cleanliness
7.8
Comfort
7.9
Location
8.4
Facilities
7.2
Staff
8.0
Value for money
6.9
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 April 2024
Philip
United KingdomBed and pillows could be softer! Air conditioning seemed very random. Not at the five star rating in my opinion, sets expectations too high for what is still an excellent hotel.
The room was spacious and the facilities good. Other reviews had mentioned this was not a five star hotel and I have to agree, but neither was the price at the level of a five star hotel in London. For the price it was excellent value for money based on location, facilities and size of room. All staff were very friendly.
Stayed in April 2024
Reviewed: 7 April 2024
Luminita
United KingdomI chose a room with a bath tub but at the arrival they gave us the worst room in the house… think it needs to correspond to the site
Stayed in April 2024
Reviewed: 7 April 2024
Emily
United KingdomThe first room we went to the aircon didn’t work, when we complained they took us to 4 separate rooms to find one that actually had everything working, the next day we were woken up by a fire alarm started by someone showering? At 7.30 then 8.30, we complained about this and the staff were nothing but helpful but miscommunication is a bit of an issue, we were promised room service and then evening staff did not get told so said we would get charged. This was resolved but having to constantly argue was quite frustrating.
The staff were fantastic when we approached with multiple issues and couldn’t do more to help us amend this.
Stayed in April 2024
Reviewed: 6 April 2024
Jackiebo
United Kingdombed is so high a small person has difficulty getting in - and out! same with the wash bowl - too high - hate that sort of sit-on design. good for tall people. not me.
nice spacious room, good heating/AC, charging points, opening window.
Stayed in April 2024
Reviewed: 6 April 2024
Clare
United KingdomPerfect location. Staff were really friendly. Room facilities good.
Stayed in March 2024
Reviewed: 1 April 2024
Karla
United KingdomLocation
Clean and very friendly staff
Stayed in March 2024
Reviewed: 1 April 2024
Donna
United KingdomBed was too soft but this is a personal preference. Distance was further from the city and attractions than we had anticipated. The constant humming of what we thought was the air con units when sleeping, was tricky. No window in the room that could open for fresh air, couldn’t turn on the air con either, sharp bits on the bath rail where the covering was coming away and a huge gap under the door, mismatched cups and not enough decaffeinated drink choice in the room.
Cleanliness and friendly staff.
Stayed in March 2024
Reviewed: 31 March 2024
Kaitlyn
United KingdomMy room was right next a what I think was a generator. It was going off all day and night so it interrupted my sleep a lot. Even though the windows were closed it was really loud. I went to try and get a good night sleep before continuing my travels however this did stop me from doing so.
The facilities were lovely, staff were friendly. loved the bathroom and the rainfall shower too!
Stayed in March 2024
Reviewed: 31 March 2024
Lynn
United KingdomWasn't in the main building, room was very noisy and wasn't very clean. Very dusty kettle & sides, hairdryer very dirty. I do have pictures.. stayed here before in the main block and couldn't fault it, sadly this experience was on a different scale.
Location.
Stayed in March 2024
Reviewed: 31 March 2024
Anca
Czech RepublicOverall the hotel is old, with old furniture and for sure in need of a renovation. Also we ordered room service one night, 2 pizzas took almost 1,5 hours to get after 2 follow up calls.
The best thing about our stay at this hotel is how great and customer oriented Alex O from the reception was. She helped answer all our questions, helped with breakfast and changed our rooms so we can be close to each other. Full English Breakfast was also delicious and very rich.
Stayed in March 2024
Reviewed: 29 March 2024
Matthew
United KingdomLocation
Stayed in March 2024
Reviewed: 29 March 2024
Ian
United KingdomOur room was directly above a private party which was Loud and late. The pub was closed which we weren't told about (jugged hare)
room nice
Stayed in March 2024
Reviewed: 29 March 2024
Rebecca
United KingdomRooms were freezing and temp control didn't work. Building is bewilderingly complex to navigate - not suitable for those with mobility issues. Impossible to find the gym unaccompanied which means going to reception for an escort. Room had lights that were impossible to turn off and water took an age to run hot. Meeting room was particularly poor and so cold we abandoned the meeting to work in our rooms. Staff nice but ultimately unhelpful. Definitely not luxury or 5 star.
Location is perfect for conferences held at the brewery and for the Barbican
Stayed in March 2024
Reviewed: 27 March 2024
Jonathan
United KingdomLooking a little tired in places but in a homey lived in way
Comfortable relaxed hotel. I like the fact it’s a repurposed brewery which makes it quirky rather than identikit - even if the floor plan can be confusing at times as a result
Stayed in March 2024
Reviewed: 26 March 2024
Ashlea
United KingdomI was In a group of 6 l, all colleagues, in London for a training course, I was treated very different by the lady that checked me in and out, I understand that it may be hotel policy to charge a £50 deposit (although we found it wierd as had paid in full for our rooms) what wasn't right was that I was the only one out of 6 that had to pay a deposit, the others were given the option, i was also put in a room across the courtyard which was not anywhere near my colleagues. Upon leaving I asked the same young dark haired lady if I could have a VAT receipt for my stay, my colleagues had all been happily given one by the other staff that were serving, this particular lady seemed to have a real issue with me asking for one and said I must go through booking.com, yet my colleagues were all stood near my waving theirs in the air that they had been provided with. It just felt like from when I arrived to when I left I was treated very different yet we were all there for the same reason and in fact it was me who chose the hotel for us, I had to ring several times following our visit to ask for my deposit back eventually a lovely receptionist took it direct to her manager and they transferred it immediately this was 2 weeks later.
Lovely room except I had no plug in Bath so could not fill the bath.
Stayed in March 2024
Reviewed: 25 March 2024
Leticia
BelgiumA faulty door bell in the room kept ringing during the night for no apparent reason, and woke me up various times. The manager was great and the issue seems to have been solved. It did spoil the experience however.
Convinient hotel for business in the city. Comfortable and quiet.
Stayed in March 2024
Reviewed: 25 March 2024
Linda
United KingdomThe room was not dirty but the fridge in the room hadn’t been cleaned thoroughly and there was still confetti on the floor from previous guests
A really interesting building comfortable rooms.
Stayed in March 2024
Reviewed: 24 March 2024
Karl
United KingdomThe bed
Good location nice room staff were very helpful and polite
Stayed in March 2024
Reviewed: 21 March 2024
Suzanne
United KingdomPillows were inconsistant and not comfy, no alternatives in the wardrobe to choose from. Duvet on twin was so not very wide and there was no blanket for extra warmth. Deck in room looked worn
Location was great and the hotel building and grounds are lovely. Room was modern and clean. Staff were very friendly and as our room was available when we arrived early they were kind enough to allow us an early check in.
Stayed in March 2024
Reviewed: 16 March 2024
Michelle
United KingdomOur room was a club room but it looked at a wall and was very dark
The room was very big and comfortable
Stayed in March 2024
Reviewed: 16 March 2024
Shuta
JapanIt was difficult getting in and out of the entrance doors as they were narrow and had too strong springs that just kept closing on you while trying to get through with luggage. Also, I wish they opened up the courtyard for the taxis to drop you off, rather than on the curb side if a narrow and rather busy two way street.
Stayed in March 2024
Reviewed: 14 March 2024
James
United KingdomBetter and more coffee than grim nescafe sachets!
Room was lovely, exactly as advertised. Building was beautiful and the bed was comfy. Didn't hear any other guests moving around etc, even though we could see it was quite busy.
Stayed in March 2024
Reviewed: 14 March 2024
Adam
United KingdomOur room had a couple niggles like the air conditioning unit was making a clicking noise all night and the shower was dripping but it wasn’t enough to really complain and we still enjoyed our room and stay.
Was very clean and all staff were very helpful and kind. We got offered a coffee while we waited for our room which was nice.
Stayed in March 2024
Reviewed: 13 March 2024
Jason
United KingdomThe facilities were in need of some old and a bit outdated for the price of the room.
When I arrived they placed us in a stuffy room that was very small and was a twin but the beds were together. Thankfully I complained and was graciously upgraded.
Stayed in March 2024
Reviewed: 13 March 2024
Kerry
United KingdomIt was over cooked and poor quality and options
Breakfast was terrible
Stayed in March 2024
Schiphorst, Netherlands
Agia Pelagia, Greece
Mexico City, Mexico
Rimini, Italy
Vytina, Greece
Kraków, Poland
Vasilikos, Greece
Manila, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content