Bed and pillows could be softer! Air conditioning seemed very random. Not at the five star rating in my opinion, sets expectations too high for what is still an excellent hotel.

The room was spacious and the facilities good. Other reviews had mentioned this was not a five star hotel and I have to agree, but neither was the price at the level of a five star hotel in London. For the price it was excellent value for money based on location, facilities and size of room. All staff were very friendly.

Stayed in April 2024

I chose a room with a bath tub but at the arrival they gave us the worst room in the house… think it needs to correspond to the site

Stayed in April 2024

The first room we went to the aircon didn’t work, when we complained they took us to 4 separate rooms to find one that actually had everything working, the next day we were woken up by a fire alarm started by someone showering? At 7.30 then 8.30, we complained about this and the staff were nothing but helpful but miscommunication is a bit of an issue, we were promised room service and then evening staff did not get told so said we would get charged. This was resolved but having to constantly argue was quite frustrating.

The staff were fantastic when we approached with multiple issues and couldn’t do more to help us amend this.

Stayed in April 2024

bed is so high a small person has difficulty getting in - and out! same with the wash bowl - too high - hate that sort of sit-on design. good for tall people. not me.

nice spacious room, good heating/AC, charging points, opening window.

Stayed in April 2024

Perfect location. Staff were really friendly. Room facilities good.

Stayed in March 2024

Location

Clean and very friendly staff

Stayed in March 2024

Bed was too soft but this is a personal preference. Distance was further from the city and attractions than we had anticipated. The constant humming of what we thought was the air con units when sleeping, was tricky. No window in the room that could open for fresh air, couldn’t turn on the air con either, sharp bits on the bath rail where the covering was coming away and a huge gap under the door, mismatched cups and not enough decaffeinated drink choice in the room.

Cleanliness and friendly staff.

Stayed in March 2024

My room was right next a what I think was a generator. It was going off all day and night so it interrupted my sleep a lot. Even though the windows were closed it was really loud. I went to try and get a good night sleep before continuing my travels however this did stop me from doing so.

The facilities were lovely, staff were friendly. loved the bathroom and the rainfall shower too!

Stayed in March 2024

Wasn't in the main building, room was very noisy and wasn't very clean. Very dusty kettle & sides, hairdryer very dirty. I do have pictures.. stayed here before in the main block and couldn't fault it, sadly this experience was on a different scale.

Location.

Stayed in March 2024

Overall the hotel is old, with old furniture and for sure in need of a renovation. Also we ordered room service one night, 2 pizzas took almost 1,5 hours to get after 2 follow up calls.

The best thing about our stay at this hotel is how great and customer oriented Alex O from the reception was. She helped answer all our questions, helped with breakfast and changed our rooms so we can be close to each other. Full English Breakfast was also delicious and very rich.

Stayed in March 2024

Location

Stayed in March 2024

Our room was directly above a private party which was Loud and late. The pub was closed which we weren't told about (jugged hare)

room nice

Stayed in March 2024

Rooms were freezing and temp control didn't work. Building is bewilderingly complex to navigate - not suitable for those with mobility issues. Impossible to find the gym unaccompanied which means going to reception for an escort. Room had lights that were impossible to turn off and water took an age to run hot. Meeting room was particularly poor and so cold we abandoned the meeting to work in our rooms. Staff nice but ultimately unhelpful. Definitely not luxury or 5 star.

Location is perfect for conferences held at the brewery and for the Barbican

Stayed in March 2024

Looking a little tired in places but in a homey lived in way

Comfortable relaxed hotel. I like the fact it’s a repurposed brewery which makes it quirky rather than identikit - even if the floor plan can be confusing at times as a result

Stayed in March 2024

I was In a group of 6 l, all colleagues, in London for a training course, I was treated very different by the lady that checked me in and out, I understand that it may be hotel policy to charge a £50 deposit (although we found it wierd as had paid in full for our rooms) what wasn't right was that I was the only one out of 6 that had to pay a deposit, the others were given the option, i was also put in a room across the courtyard which was not anywhere near my colleagues. Upon leaving I asked the same young dark haired lady if I could have a VAT receipt for my stay, my colleagues had all been happily given one by the other staff that were serving, this particular lady seemed to have a real issue with me asking for one and said I must go through booking.com, yet my colleagues were all stood near my waving theirs in the air that they had been provided with. It just felt like from when I arrived to when I left I was treated very different yet we were all there for the same reason and in fact it was me who chose the hotel for us, I had to ring several times following our visit to ask for my deposit back eventually a lovely receptionist took it direct to her manager and they transferred it immediately this was 2 weeks later.

Lovely room except I had no plug in Bath so could not fill the bath.

Stayed in March 2024

A faulty door bell in the room kept ringing during the night for no apparent reason, and woke me up various times. The manager was great and the issue seems to have been solved. It did spoil the experience however.

Convinient hotel for business in the city. Comfortable and quiet.

Stayed in March 2024

The room was not dirty but the fridge in the room hadn’t been cleaned thoroughly and there was still confetti on the floor from previous guests

A really interesting building comfortable rooms.

Stayed in March 2024

The bed

Good location nice room staff were very helpful and polite

Stayed in March 2024

Pillows were inconsistant and not comfy, no alternatives in the wardrobe to choose from. Duvet on twin was so not very wide and there was no blanket for extra warmth. Deck in room looked worn

Location was great and the hotel building and grounds are lovely. Room was modern and clean. Staff were very friendly and as our room was available when we arrived early they were kind enough to allow us an early check in.

Stayed in March 2024

Our room was a club room but it looked at a wall and was very dark

The room was very big and comfortable

Stayed in March 2024

It was difficult getting in and out of the entrance doors as they were narrow and had too strong springs that just kept closing on you while trying to get through with luggage. Also, I wish they opened up the courtyard for the taxis to drop you off, rather than on the curb side if a narrow and rather busy two way street.

Stayed in March 2024

Better and more coffee than grim nescafe sachets!

Room was lovely, exactly as advertised. Building was beautiful and the bed was comfy. Didn't hear any other guests moving around etc, even though we could see it was quite busy.

Stayed in March 2024

Our room had a couple niggles like the air conditioning unit was making a clicking noise all night and the shower was dripping but it wasn’t enough to really complain and we still enjoyed our room and stay.

Was very clean and all staff were very helpful and kind. We got offered a coffee while we waited for our room which was nice.

Stayed in March 2024

The facilities were in need of some old and a bit outdated for the price of the room.

When I arrived they placed us in a stuffy room that was very small and was a twin but the beds were together. Thankfully I complained and was graciously upgraded.

Stayed in March 2024

It was over cooked and poor quality and options

Breakfast was terrible

Stayed in March 2024