15-17 Harrington Gardens, Kensington and Chelsea, London, SW7 4JJ, United Kingdom
#324 of 5,362 Holiday rentals in London
Guests' ChoiceBased on 3164 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
9.1
Staff
8.9
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Verena
GermanyDesign, breakfast, pool, near to train station
Stayed in May 2024
Reviewed: 20 May 2024
Liga
United KingdomHaving two identical room numbers on the same floor was confusing
The room was completely quiet and dark! Even with aircon on, there was no noise. It really was like home from home but only better
Stayed in April 2024
Reviewed: 20 May 2024
Chiara
United Kingdomnothing.
Very good location, breakfast a little expensive
Stayed in May 2024
Reviewed: 19 May 2024
Philippa
United KingdomNothing
Well designed room with a sitting/kitchen area. Very well fitted out. Great location near Gloucester Road tube.
Stayed in May 2024
Reviewed: 18 May 2024
Florian
GermanyNothing to complain about.
We really enjoyed our stay at the Other house. Everything was really perfect. Unfortunately, we didn’t try the bar or the restaurant but we bet that both are also great. We will definitely come back.
Stayed in May 2024
Reviewed: 18 May 2024
Karen
NetherlandsEverything was perfect! I was here with my son for a weekend London, and we were both very impressed by the hotel. The room was cozy, fully equiped, the location was perfect and the facilities (which we didn’t use by the way) were awesome! Would love to come back here again!
Stayed in April 2024
Reviewed: 17 May 2024
Kelly
United KingdomGreat location for the tube . Travelled with my dog and they provided a little dog bed and treats for him too Lovely spa
Stayed in April 2024
Reviewed: 16 May 2024
Joanna
United KingdomThe bed was very squeaky! We couldn't watch TV in bed due to the room layout. Apart from that, it was great. Thank you.
I like the facilities in the room. The swimming pool was great and we enjoyed using the steam room, The staff were helpful and friendly. I liked the wooden key cards. My husband appreciated the prosecco that was left in our room to celebrate his birthday. Thanks you.
Stayed in May 2024
Reviewed: 16 May 2024
Ákos
Hungary-
Nice hotel with a nice spa.
Stayed in May 2024
Reviewed: 16 May 2024
Harvey
United KingdomThe breakfast was disappointing - overpriced and underwhelming.
Bed was incredibly comfortable, and faculties were great.
Stayed in May 2024
Reviewed: 16 May 2024
Baiba
LatviaAsk for a room on the 1st floor if you want to be able to open the windows, otherwise you will have to rely on air conditioning.
Close to different transport options (metro, bus), restaurants, and cafes. Well equipped room (kitchenette with all the necessary features), good curtains (for quality sleep), comfortable beds. The swimming pool and steam room were a nice extra. VERY nice staff.
Stayed in May 2024
Reviewed: 15 May 2024
Riaz
United StatesEverything was superb.
Quirky, interesting, well located, and very comfortable.
Stayed in May 2024
Reviewed: 15 May 2024
Nabil
United StatesNothing
Great location where it is right next to tube station and several coffee shops , pubs and breakfast options but far enough from excessive traffic and tourist areas. The highlight however are the facilities like the club area and lobby. So many cost areas to hang out , especially if visiting with several friends. It feels like you are hanging out in your living room if you had a fancy home that was professionally decorated in a classy way. Wonderful place and location . We will definitely stay were again. The staff is always very helpful and all of them deserve to be commended for excellent customer service. Always helpful and will let you check in early if a room is available. If not available then they give you an access card to use the club facilities downstairs where you can shower and freshen up or use the gym or hang out .
Stayed in May 2024
Reviewed: 14 May 2024
Victoria
United KingdomI was travelling with my three year old daughter and couldn’t use pool. Only having a kids ‘slot’ mid afternoon seriously penalises single parents. If it has to be an allocated time then first thing in the morning would make so much more sense. But also 3 yr olds float around with armbands or rings on - under 5s could be anytime.
Location, decor & space
Stayed in May 2024
Reviewed: 14 May 2024
Peter
United KingdomThat I paid for a room with a view and the view was a brick wall, bit annoying
Beautiful hotel, elegant and calm colours, very nice for the senses.
Stayed in May 2024
Reviewed: 14 May 2024
Peter
SwedenYou need to be much clearer what and what not is included in the breakfast. I even asked you and you ticked me off the list of “breakfast included” and then I ended up paying 52 Pounds… you gave me then 5 pounds back for the misunderstanding, that is a complete joke.
Location, style
Stayed in May 2024
Reviewed: 12 May 2024
Ester
NetherlandsNothing
Perfect Location and great interior/ style
Stayed in May 2024
Reviewed: 12 May 2024
Caroline
BelgiumProperty itself and services were great, only breakfast options felt slightly overpriced.
Great flat, decoration is very modern and spacious areas. All needed amenities are available
Stayed in May 2024
Reviewed: 12 May 2024
Ahmad
United Arab EmiratesThere were no room service and there is no phone in the room
The location, staff, property the whole facility
Stayed in April 2024
Reviewed: 11 May 2024
Elena
ItalyA lot noia from the upper floor
Stayed in May 2024
Reviewed: 8 May 2024
Alexios
GreeceCleaning of room
Location , decoration , quick customer’s support
Stayed in March 2024
Reviewed: 7 May 2024
Harry
United KingdomAll amazing
Everything was beautiful, decor & spa were incredible, staff were great.
Stayed in May 2024
Reviewed: 4 May 2024
Rockie
United KingdomJust the TV position could have been better
Very nicely fitted out and the food was excellent
Stayed in May 2024
Reviewed: 2 May 2024
Katrin
United KingdomNothing
Decoration and cleanliness
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content