lovely stay in beautiful accommodation. very comfortable bed. rustic and charming decor. highly recommended.

Stayed in February 2022

The pavement palace is definitely a hidden Hay on Wye gem. The property was everything and more we could have asked for and provided everything we needed. The location was perfect for our weekend getaway and we will definitely be returning to this peaceful palace. Thanks again, Isabel.

Stayed in December 2021

There's no parking but only 10 mins walk away and you can stay for an hour to drop your bags.

Beautifully decorated. Lovely wood burning stove when cold outside. Very comfortable and clean. Great location to explore streets of Hay and about. A very special place.

Stayed in December 2021

Everything was perfect.

Perfect location, supremely clean,comfortable and equipped. Everything in the best possible taste and just like home!

Stayed in November 2021

Nothing!

Fabulously cosy and quirky townhouse tucked away in the middle of Hay. Super comfortable and our host was really attentive. Would heartily recommend.

Stayed in November 2021

it was a shame we couldn't stay longer

perfect location and the place was so cosy and beautifully furnished everything you would need was well thought of and the apartment was really clean too, many thanks James for a lovely stay

Stayed in November 2021

Perfect location everything you need for a lovely stay..

Stayed in October 2021

Great location in the centre of Hay. Property had character and was very comfortable.

Stayed in September 2021

The bathroom and kitchen were downstairs and this was only a little problem for me as I have mobility issues. However, because of the age and structure of the property it was very well designed as no other option but to do that. Of note there is small toilet attached to gorgeous master bedroom with holds a beautiful vintage king sized bed which is very comfortable.

Gorgeous unusual property with original features and very comfortable in a fabulous location centre of town. Although central it was still very quiet and peaceful to stay there. It was well equipped in the kitchen with everything you could possibly want. Wonderful hot shower with pressure always a blessing with a bath if that is your preference. The pick up and drop of keys was easy and well explained. The host messaged with his details to me to ensure all was fine and to let him know if any issues he needed to deal with. Happily this was not the case.

Stayed in August 2021

Beautifully appointed apartment that the owners obviously care for and take a lot of pride in. The owner James was most helpful with his advice so that we could get the most out of our stay. Really appreciated the instructions for parking.

Stayed in August 2021

can't think of anything we didn't like.

Had everything we needed for our stay. It was lovely and clean and comfortable beds and sofa was perfect place to read all the books I bought.

Stayed in August 2021

Nothing

Absolute perfection. Beautifully designed and equipped, period, luxury apartment in the middle of Hay on Wye. Without fault. Had a glorious weekend and will visit again. Well done to the owners for such a stunning, extremely sympathetic treatment of a beautiful old building. I cannot recommend more highly!

Stayed in August 2021

Ventilation and cooling in the downstairs kitchen bathroom so couldn’t eat breakfast in there really. Not very comfy sitting/relaxing in the evening.

The property was well furnished in antiques and lovely pieces. We stayed in very hot weather and so the downstairs kitchen and bathroom were unbearably hot due to no openable ventilation and sun coming through the roof light but it’s well equipped and would certainly recommend it if you want to be right in the town.

Stayed in July 2021

Nothing to dislike

Location was good enjoyed stay with grandchildren, host was very helpful on our arrival.

Stayed in July 2021

Nothing to add

Location superb in centre of Hay. Spacious, lovely old fashioned and comfortable apartment. Has everything you could need. Would definitely come back here!

Stayed in June 2021

James the owner contacted myself when we booked the accommodation through booking.com to tell us there was an extra fee for the 2 extra guests and would we be happy to pay it. We said yes and he said he would adjust the fee and we had till March to pay (as with booking.com normal procedure) The full payment came out of my account and I had a confirmation email stating I’d paid in full for four people so when we were on are way to hay on wye our day of arrival I was shocked to receive a personal message ( not through booking. Com) off James to ask for us to leave £120 cash in the kitchen for him to collect and it was the extra charge for the 2 extra guests. We were thrown by this as we had paid booking. Com in full for 4 guests also to be asked for cash and messaged privately on my personal number made us question this charge! When we contacted booking. Com they told us not to leave the money and we had paid in full. We did not leave the cash for James and If we had if we would have had no evidence or proof of payments. James had requested the money again the day after we came home and I sent him the booking. Com screenshot confirming we had paid and not to leave any money. James has apologised and offered a discount on another weekend but we won’t be going back . This spoilt our weekend away for my sisters birthday as we spent holiday time going through prices on websites contacting booking. Com and stressing about the extra payment and a confrontation with James had he turned up for the cash as first arranged. Luckily he didn’t get to collect it before our break finished as we would be out of pocket with no proof. Although booking.Com did come back to us very quickly we have questioned how many guests before us probably paid the cash without questioning meaning they would have paid twice and as of yet booking. Com have not commented overall our stay was lovely but the money situation really did ruin our stay.

The pavement palace is situated in the heart of hay on wye so perfect position to sight see, walk, eat out and shop. It’s a quirky property at the back of an antique shop and covers 2 floors. You go through a passageway to enter the property. There are no lights so you may need the light from your phone to find the key hole . There is a well equipped small kitchen (with washer & dryer) and bathroom downstairs . You have to step into a high bath for a shower so people with poor mobility may struggle as there isn’t a pull up bar to help you in. There are steep stairs up to a lounge and bedroom with a tiny toilet. The bedroom was nicely decorated with a really good sized bed and skylights so nice and bright. The upstairs toilet I’m guessing was a cupboard think mrs browns boys. It’s functional but if we used it we kept the door open as it’s an extremely little space. The lounge is large with low beams and a wood burner, there is a dinning table to seat 4 and a futon that pulls out to a bed with large 3 seater sofa . The lounge is situated at the front of property and you can see the clock tower, bakery and other shops from the front windows. The property is fine for a couple or 4 ladies sharing but 2 couples would struggle for space and privacy. The decor is cute and accommodation fine for a weekend away. The bell tower does chime a lot but we thought it was nice and it’s not like Big Ben so it’s a low chime. The passage to enter the property really needs a light as it’s spooky and you can’t see the keyhole. The kitchen had open food left in cupboards and dried up coffee I’m not sure If this was left for us or just forgotten but it would have been nice to have unopened sachets of coffee, sugar, tea & milk as pavement palace is a luxury accommodation a small welcome baskets would have been nice. The toilet upstairs is tiny and claustrophobic but clean and usable . We paid extra for the bed settee in the lounge as we there was 4 ladies sharing .

Stayed in April 2024

No parking, but can drop off/pick up

Great location

Stayed in February 2024

Upon entering we immediatley noticed how unclean the place was. We saw the toaster first which was dirty, covered in crumbs inside, ouside and underneath. Every surface has a stain on it including the walls. The host came to help with some things the first night, noticed that the duvet cover was dirty but still put it on the bed to be changed another day. The skirting boards were covered in a thick layer of dust. The skylight blinds in the bedroom are incredibly difficult and upon trying, shower you in dust. The host came over straight away to do them for us which was very kind. The entire place is filled with feathers. Every cushion, the duvet and even the sofa is stuffed with them. Not great for allergies and asthma. Although we understand that this is luxury for some it is actually torture to others. Most people list feathers in their listing so that we can avoid the properties or at least enquire before booking. The host did come and change the duvet for us to what he had available and his family came over the next day with a new duvet that they had bought. This was excellent and ensured we could be more comfortable. (Here that the dirty bedding was also changed) The listing stated clocktower views from the property. This is untrue as you have to leave the property to see the clocktower. You do however get perfect sounds of the clocktower which chimes every 15 minutes. This is totally excessive and is not mentioned anywhere in the listing. We did not sleep well at all and although the clocktower is out of the properties control we feel like it should be mentioned in the listing so that earplugs can be brought along or alternativley the property shoudl be providing them. It is dark and dingy and incredibly cold. A log fire is provided but we decided not to use it due to asthma problems already. disturbed by feathers. There is heating which never seems to actually heat up and if you do manage to get a radiator warm it is stone cold again half an hour later.

The location is amazing and puts you right in the heart of Hay. The hosts were also very nice.

Stayed in September 2023

All was fine.

Location

Stayed in August 2023

The bathroom, which needed shelving for toiletry bags and hooks for towels, plus a non slip mat as the shower was in the very deep bath. Also the extractor fan was not working. The bedroom had a vaulted ceiling with two skylights and one did not close properly which woke me up in the early hours. The duvet did not fit the king size bed. The ensuite was a toilet in a cupboard - very funny! The owner obviously wanted to preserve the antiquity of the building. The lounge needed another side table to put drinks on. This building would not be accessible to people with disabilities and should be stated on the information as there are many steps in different areas. Given the above we felt it was expensive here.

We stayed for a weekend and liked the location best in the centre of Hay. It was a quirky ancient building and cool which was lovely in the summer heat and there was plenty of space in the bedroom and adjoining lounge, though the lighting there was poor. There was no breakfast only tea and coffee supplied.

Stayed in June 2023

Ironing board was small and wonky. The toilet almost in the bedroom was not nice. I expected a hanging chair because that was advertised in the photos but it was not there.

Nice town. Pretty location. Comfy bed. Nice ambience in the flat. Quite well appointed.

Stayed in July 2022

t v no signal ,went to watch wimbledon , and t v came on twice for 10 mins . needs up dating t v and free view box , .also need to take the egg chair off the description , as I was really looking forward to watching t v in the egg chair . also ,needs a safety mat in the bath itself as it was slippery . otherwise a great property

the location and bed

Stayed in July 2022

Property was fantastic, as was location. So well-equipped and comfortable. Would love to return.

Stayed in September 2021

There are no comments available for this review

Stayed in March 2024