The club opposite and up the road was noisy Saturday night !

Good location, nice big room for 3 of us, brekkie was included. Just all round good value and super friendly staff. If you want a hotel as a base for your trip this is good value for money 💰

Stayed in April 2024

Had a jacuzzi bath in the room but water was nothing more than warm went to phone reception but no phone in room which I have never had before. Few water stains on bathroom floor and door handle was hanging off.

Location perfect, easy parking under the building (£15 for 24 hours). Room was massive with everything you needed.

Stayed in April 2024

We had a refund on the breakfast cold food that had been left under a warmer was in edibles we complained and got a full refund need a new cook

Stayed in April 2024

They focused on making the reception area stunning where other parts are very tired and worn. The corridors were crowded with crates of items. Decor very worn. Room was full of flies - had to guide them out of the windows. Some stains on throws on bedding. Mirrors dirty. Water was murky and smelt.

Great central location, friendly staff. Big spacious room.

Stayed in April 2024

Decor slightly shabby rather than chic in places Flooring - laminate that is worn Chipped door Dark rooms Lack of storage and suitable mirror in bathroom

Jacuzzi bath Location - close proximity to station and everything happening in city centre

Stayed in April 2024

Nothing

The bath, all of it.

Stayed in March 2024

Can't think of anything.

Room was really funky and had a great view of the city. It was in an excellent location, only a short walk from the Cavern Club area and the docks. Staff were really friendly and helpful.

Stayed in April 2024

Stayed at this hotel a few years back and it has really deteriorated since then. Typical for hens/stags parties. So expect it to be loud. It is April and Christmas decorations are still up around the ceilings. The hotel needs a lot of TLC

Liked that the rooms are clean and plenty of cleaners around the hotel even at night.

Stayed in April 2024

There was nothing to dislike

Being central to a lot of places

Stayed in March 2024

Could do with some maintenance in the bedrooms, very noisy, I think there was a hen party on downstairs which was upsetting for my little boy, if we was without children however, this would not have bothered me

Looks beautiful with the themes and decorations, room was easy to find and within walking distance of the main amenities. The bed was comfortable.

Stayed in April 2024

Breakfast was fantastic staff exceptional but £17:50 a bit pricey

Stayed in April 2024

Rooms are looking a bit tired and need a freshen up. A mirror nearer a socket would have been handy and some brighter lighting

Staff were excellent. Breakfast was lovely and the ladies in the dining room were brilliant, couldn’t do enough for us, very friendly and accommodating

Stayed in April 2024

Could have been cleaned a bit better .

The location was ideal could walk every.

Stayed in April 2024

It was really noisy as the place facing was getting deliveries around 4am, and the beds kept separating was meant to be a double bed but it was just singles pushed together which was annoying

It was a great location

Stayed in April 2024

No towels where put out

Hotel was lovely and clean with a lot of space. Location was great.

Stayed in March 2024

No able to open a window even an inch Shower was poor Furniture and lamps were dusty

Didn’t have breakfast but the location is perfect for the city

Stayed in April 2024

Very central, large rooms that all 6 of us could share, staff were friendly, room was lovely.

Stayed in March 2024

Room was freezing as all windows had been left open on arrival and it was blowing a gale outside! Also, tv remote didn't work. I also ordered Prosecco and a cake slate for arrival for partners' birthday. The cake slate was there but no prosecco, so that was a huge disappointment, and surprise was ruined, so I felt no point going back downstairs to get it as we were literally at the opposite end of the hotel.

Loved the luxury bath. Staff were lovely! Ladies on breakfast were so attentive and friendly.

Stayed in April 2024

There was no shower in our family room.

Quite central and staff were friendly

Stayed in April 2024

Very noisy, guests charging around the hotel in the middle of the night, high ceiling and sound echo.

Location and able to accommodate 5.

Stayed in April 2024

No complaints.

Room was very comfortable and spacious. Jacuzzi bath was a special treat. Didn't have breakfast. Location was perfect.

Stayed in March 2024

Bed was uncomfortable, no hot water for a few hours, what I asked for as a surprise in room wasn't done,

Staff was fantastic

Stayed in April 2024

No view room long and narrow no fridge

Beds good and clean

Stayed in April 2024

Noisy Drunk residents

Location to train station

Stayed in April 2024