Saltburn Bank, Saltburn-by-the-Sea, TS12 1HH, United Kingdom
#35 of 84 hotels in Saltburn-by-the-Sea
Guests' ChoiceBased on 1051 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.1
Staff
9.0
Value for money
7.5
Free WiFi
8.7
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End of dialog contentReviewed: 29 April 2024
Andrew
United KingdomService was so slow
Location
Stayed in April 2024
Reviewed: 24 April 2024
Angelina
United KingdomLocation ,nice rooms, car parking,excellent breakfast and marvellous friendly staff
Stayed in April 2024
Reviewed: 20 April 2024
Doreen
United KingdomHeating in the room we found it difficult to increase the temperature when we came in from a cold walk.
The location is very good, we prefer a buffet style breakfast with cereals and fruit juice and fruits.
Stayed in March 2024
Reviewed: 17 April 2024
Jayne
United KingdomThe breakfast was amazing and very good value for money. The staff were lovely.
Stayed in April 2024
Reviewed: 5 April 2024
Bernadette
United KingdomFelt it was a bit overpriced. We couldn't get a drink in the bar and felt awkward in the dining room.
Location perfect. Room large. Breakfast excellent.
Stayed in April 2024
Reviewed: 2 April 2024
Allan
United KingdomUnfortunately, the congested car park (front & rear) is an inevitable consequence of the Spa Hotel's popularity.
A stunning location. A comfortable room (No.1) with a wonderful view. A cosy restaurant with extensive menu. Very friendly staff.
Stayed in March 2024
Reviewed: 1 April 2024
Eileen
United KingdomThere was only one chair in the room even though there was plenty of space it would have been nice to each be able to sit down rather than on the bed. There was nowhere to hang towels in the bathroom and no heated rail so they didn't dry out. The bed was very soft and would have preferred a king size.
The hotel is a perfect location for walking into Saltburn even though it is very hilly the views are fantastic . The room was nicely furnished and very clean
Stayed in March 2024
Reviewed: 28 March 2024
Michael
United Kingdomwe booked half board but after our first evening meal we got a bill for our dinner , apparently there is only £20 pp towards your evening meal which is not stated anywhere on the booking , bit of a shock after we had eaten , beware if you book half board
food , staff , location were great and will return in the near future
Stayed in March 2024
Reviewed: 28 March 2024
Julie
AustraliaA lot of stairs to our room which was difficult with suitcases.
Location is fantastic. Large room and amazing dinner.
Stayed in March 2024
Reviewed: 25 March 2024
Paul
United KingdomFood wasn't the best quality, starter was nice, main course we left some of it and the sweet wasn't, sweet? Breakfast was brought to you, with no fruit ,cereal or juice buffet and instant coffee, ok maybe I could of asked for ground coffee?
Room was comfortable, the hotel location was great.
Stayed in March 2024
Reviewed: 17 March 2024
Fiona
United KingdomA bit more access for anyone with a walker or wheelchair could be an improvement but the staff were very helpful offering a different route and a small ramp for the steps at the front door.
The staff were all lovely and very helpful. Views of the sea were great too.
Stayed in March 2024
Reviewed: 17 March 2024
Andrea
United KingdomParking is limited, extraction from kitchen not great, reception is close to the restaurant, strong smell of fish on arrival
Location is great, some lovely views. Rooms very clean
Stayed in March 2024
Reviewed: 17 March 2024
Valerie
United KingdomChoice of breakfast instead if the fruit bowl coming to us how they decided it should be
Breakfast was great and location was fabulous x It would have been better if it hadn’t been brought to us with the fruit already chopped up and if there had been more choice of fruit
Stayed in February 2024
Reviewed: 10 March 2024
Alyn
United KingdomAnything mentioned here are really minor niggles, e.g. I would have preferred a coffee pot at breakfast but only a single cup (no saucer) was provided. There. That's not so bad is it?
We had an excellent welcome upon arrival, and after being booked in we shown to our room and our bags carried for us. The room was large and comfortable, very clean and well presented. We had evening dinner which was very tasty and filling. For breakfast, after a great night's sleep, we both had the Yorkshire Cooked breakfast and that was excellent, too. As we stayed for 2 nights the next day's breakfast we went for something lighter but nevertheless was extremely good. The view from the restaurant was excellent, looking out to the sea, This is a hotel everyone would enjoy.
Stayed in March 2024
Reviewed: 4 March 2024
Kay
United KingdomBedrooms were adequate yet communal areas around corridors and stairs were a bit worn.
Staff were friendly both at Reception and in the Dining area. Food was very tasty and generous portions. New conservatory area was pleasant and outside terrace areas would be very nice during summer months
Stayed in March 2024
Reviewed: 27 February 2024
Kerrina
United KingdomSome parts of the hotel were cold with draughty doors, especially the tall doors at the back of the hotel in the bedroom. Had a slight problem with closing the curtains, but that was sorted out the next day.
We liked the view from the hotel, it was comfortable, the food was amazing and the staff were very helpful and friendly.
Stayed in February 2024
Reviewed: 26 February 2024
Dennis
United KingdomNot much to say
The room was good size very comfortable bed bathroom was ok would stay again
Stayed in February 2024
Reviewed: 22 February 2024
Gary
United KingdomBreakfast was just warm poached egg under cooked and missing hash brown off both breakfasts
Nice views from the room and the outside area
Stayed in February 2024
Reviewed: 15 February 2024
Daphne
United KingdomClimbing into bath for a shower.
Lovely old building. Rooms well appointed.
Stayed in February 2024
Reviewed: 12 February 2024
Colleen
United KingdomWould have preferred coffee in pot as just warm when arrived
Staff very pleasant, view from room, quietness, breakfast good
Stayed in February 2024
Reviewed: 12 February 2024
Alan
United Kingdomonly issue was booked bed dinner and breakfast . wasnt aware that only had £20 allowance for dinner when most mains were over £17.
staff were excellent from reception to the bar and restaurant .
Stayed in February 2024
Reviewed: 10 February 2024
Kerena
United KingdomTowel rail in the bathroom for the hand towel is needed.
Breakfast was amazing although the service was a bit slow and the coffee was served in a single cup which was lukewarm by the time it came would have been better in a coffee pot.
Stayed in February 2024
Reviewed: 26 January 2024
Dulcie
United Kingdomfish pie only had mussels in it ! but the flavour was nice just not what it said on the menu .
lovely view,great design and lovely staff.
Stayed in January 2024
Reviewed: 24 January 2024
Corinne
United KingdomOld metal widows were warped and the rain lashed in , I had a coat hanging on chair but splashes ofrain came in. We didnt worry as only stayed one night.
ROOM WAS OK . oBVIOUSLY VERY OLD PART OF BUILDING, VERY HIGH CEILINGS AND OLD METAL WINDOWFRAMES , we will be back in summer for fantastic views out to sea.
Stayed in December 2023
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