The creaky floor of bedroom The distance to the Harbour and town was a little challenging for those with limited mobility but didn,t impact out stay too much

Loved the position of our room with lovely views of the beach and the frequent trains Also roomy

Stayed in May 2024

paper thin walls mean you could be kept awake at night depending on who is in the next room. carpets a little threadbare in places.lovelty sea views

great location only minutes from the station. pleasant enough staff at reception, bar open in the eveing and not pricey. my room was a small single but neat and clean. bathroom fine.

Stayed in May 2024

Make receptionist was rude and ignorant

Good location. Large hotel. Clean

Stayed in April 2024

Very basic

Location

Stayed in April 2024

Larger bed. Decor was dated.

Location was fab, sadly we had no sea view.

Stayed in April 2024

Very dated

Location

Stayed in April 2024

Parking. It’s a thing in Cornwall generally… but it was difficult. The garage was full… I think the hotel could alert patrons.

Great location, I really enjoyed the shared spaces to lounge informally. Breakfast was great too.

Stayed in April 2024

The heating wasn't always on when I thought that it should be and I was a little cold. The ensuite was a little dated and just in general the decor could do with a freshening up.

The location is excellent, just across from a beautiful beach and a short walk to the centre of St. Ives. The lounge area was a nice place to sit and look out from. My room was quiet and the bed was comfortable.

Stayed in March 2024

The decor was very tired, could do with a brightening up. I was a single traveller so I had a small room/bed which is fine but it was very dark and gloomy, my view was of the parking garage at the back of the hotel which isn't great.

Location was spot on, staff were very friendly and helpful. If I stayed again I would pay extra for a better room and view

Stayed in April 2024

We were given a room that was damp, and the carpet was wet and smelled horrible with stains on the carpet. The duvet and pillows smelt damp, and the bedding wasn't changed upon service request. It was only made. Walls were also wet. We stayed in the room the Friday and Saturday as it was late, and we complained on the Sunday morning and were given a bigger room with a bay view which was much better and saved our trip to an extent. Unfortunately, it was our final night, so we didn't get to enjoy it that much. We do wish we had been offered a bit more from the manager, like a breakfast or dinner to make up for the awful conditions, but they didn't. Maybe think about doing that in the future? With money tight, it was a bargain, and I booked it but feel I was given a damp room on purpose as a reflection of the price! A trip to give my girlfriend a break after losing her father in February. We aren't people that like to kick up a stink, but we did feel we could have been offered a partial refund or something along those lines as the room was clearly extremely damp on our arrival that night, so we do feel this would of been known anyway and the staff should of cared more, and put us in a nicer room that was dry. But clearly didn't report it.

The location is the best ever very close to the beach, restaurant area also very good with view.

Stayed in April 2024

The shower was not up to standard, no pressure. The service was rather sullen and abrupt.

The location and the room with a sea view.

Stayed in April 2024

Staff not friendly Carpeting looks very dirty

Close to town and beautiful views

Stayed in April 2024

Very old facilities (the windows didn’t close properly), had to wait more than 15min in the bathroom for the hot water to start running, basic equipment, not enough choices for breakfast

The location is perfect as it’s very close to the train station

Stayed in April 2024

The room was very basic, the pictures online look much better. The hotel is quite old, it needs upgrading. Otherwise the room was clean, breakfast average, but the location and views were excellent. The staff was nice too.

Stayed in April 2024

Corridors were boiling hot

Cosy and welcoming

Stayed in April 2024

Low water pressure in shower. Water not hot enough in sink or shower. Towel bars were unheated. We understood a continental breakfast would be included. We had to pay 10 pounds for breakfast. However, it was very good.

Very clean. Comfortable bed and pillows. Breakfast was very good. Dining room views are lovely.

Stayed in April 2024

I booked under the impression that the room would overlook the bay, which it did not, and the staff was either unwilling or unable to move us to a different room. There is off street parking, but it's dirty and your vehicle gets covered in pigeon droppings. Also, if someone parks incorrectly, you get blocked in, or are unable to park. If you want food there, make sure you book ahead.

Convenient to downtown. Close to the harbour, but not in the middle of the hustle and bustle.

Stayed in March 2024

Heating went off far too early and it was chilly.

Nice lounge,comfy room.

Stayed in March 2024

The location was great

Stayed in March 2024

Very unhappy that I was charged £15 per dog per night instead of the £10 per dog per night quoted. I wish now that I had refused to pay the higher price since the terms of my booking were the lower figure. I would like to request a refund of the extra ie £20 please.

Great location Excellent breakfast and the staff serving breakfast were excellent

Stayed in March 2024

Reception staff were a bit rude

Location

Stayed in March 2024

Room decor was pretty grubby, dust on the bedside tables, mould and grime in the shower.

Good location and pretty good value

Stayed in March 2024

The walk up the hill from the town centre and the limited amount of car parking spaces, when there are over 80 rooms and only about 30 spaces available.

The location is a good base to explore, the many other towns nearby. Convenient for all of the amenities within the town of restaurants, buses, and trains.

Stayed in March 2024

Didn't like the shower above the bath

Great view. Room ok. Garage parking very good

Stayed in March 2024