49-51 Lower Bridge Street, Chester, CH1 1RS, United Kingdom
#6 of 33 hotels in Chester
Guests' ChoiceBased on 167 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.7
Value for money
9.3
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Laura
United KingdomThe only 2 small gripes are 1. whoever/whatever was above us was very noisy all night long and woke me multiple times. 2nd is that there are no curtains to the room that has a window, just a venetian blind, so very bright early in the morning.
Hotel very clean and contemporary. Loved the garden terrace in the sunshine. Perfect location. Breakfast was very nice and cooked to order. A good selection of cereals, fruit and yoghurt etc available also. All staff are very friendly and welcoming.
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United KingdomWe stayed in the 2 bedroom apartment for my friend’s Hen party. The location was perfect just a small walk into the town centre. The apartment had its own private entrance separate from the hotel which was great privacy!
Stayed in May 2024
Reviewed: 12 May 2024
William
United StatesStaff. (Dill & Nicola ). Were great. Ice location. Great breakfast!
Stayed in May 2024
Reviewed: 11 May 2024
Graham
United KingdomNothing
Excellent staff, great room and bar/restaurant, and v comfortable room, great central location
Stayed in May 2024
Reviewed: 11 May 2024
Tracey
United KingdomThe Hotel is in a great location, central to everything. The breakfast is amazing and the staff really friendly and welcoming.
Stayed in May 2024
Reviewed: 10 May 2024
David
United KingdomThe roof was stuffy at night. No air con.
Very professional and attentive staff. Lovely breakfast. Perfect location.
Stayed in May 2024
Reviewed: 10 May 2024
Em
United KingdomThe cost of the shots. When ordering lots of drinks would have been better to give offers before hand. Free shots didn’t really help as only 4 people received it
Easy location Close to centre Friendly staff Warm And comfortable Pleasant greeting Lovely garden Fun
Stayed in May 2024
Reviewed: 9 May 2024
Susan
United KingdomExcellent location within easy walk of town centre. No car park on site but one only a short walk away. Lovely breakfast. Friendly staff.
Stayed in May 2024
Reviewed: 6 May 2024
Lorna
United KingdomThe whole experience Staff so friendly Breakfast Our room
Everything our friend Jackie was full of cold at breakfast they provided lemon and honey nothing was too much trouble, Breakfast was amazing we will be booking again soon thank you for making our stay so perfect see you soon The Brummy Girls.
Stayed in May 2024
Reviewed: 6 May 2024
Heather
United KingdomHotel was clean, staff were friendly and helpful. Lovely bar/garden area. Great location. Would book again if coming back to Chester. 10/10
Stayed in May 2024
Reviewed: 5 May 2024
Andrew
United KingdomNothing to fault on
Ideally situated parking round the corner £10 24 hours nice bars and eateries close by
Stayed in May 2024
Reviewed: 5 May 2024
Jen
United KingdomThe only small gripe I had was that there was only one usable plug socket and it was right underneath the TV far away from the bed so I couldn’t use and charge my phone at the same time. Understandable given the age of the property, but I would rather have had an accessible socket next to the bed than the wired-in landline phone on the bedside table which seems a bit unneeded in this day and age. Very minor point though!
Gorgeous old-style townhouse, loads of character and high ceilings. Very comfortably furnished (I could have slept on the carpet!) and nice to have a bathroom with actual opening windows and natural light. Staff were fantastic and great location. Spacious room with plenty of useful furniture (actual storage in the bathroom under sink, etc).
Stayed in May 2024
Reviewed: 30 April 2024
Mo
United KingdomNothing.
Friendly staff, good location. Nice breakfast in the morning.
Stayed in March 2024
Reviewed: 29 April 2024
Sandra
United KingdomSingle beds were extremely narrow, bunk beds maybe? Nearly feel out of bed a few times!
Great location, friendly and helpful staff, very clean with nice bar and breakfast room. Also loved area out the back.
Stayed in April 2024
Reviewed: 28 April 2024
Terri
United KingdomThere wasn't a window so we couldn't let any air in, and the display on the phone kept lighting up so we had to cover it as it was right next to the bed
The room was well laid out (we had 3 single beds) the bathroom had towels and toiletries, the beds were comfy
Stayed in April 2024
Reviewed: 28 April 2024
Karen
United KingdomJust no onsite parking available close by tho
Lovely staff very welcoming spotlessly clean comfortable beds breakfast lots of choice and great service ideal location would definitely stay again
Stayed in April 2024
Reviewed: 28 April 2024
Richard
United KingdomVery good breakfast with good variety of choice - only suggestion would be to include smoked fish option such as salmon, haddock or kipper
Stayed in April 2024
Reviewed: 28 April 2024
Carmel
United KingdomGreat location and spotless! Bed very comfortable and staff cheerful and helpful. Breakfast was excellent and service great and delivered efficiently with a smile..
Stayed in April 2024
Reviewed: 26 April 2024
Bobby
United KingdomNothing, obviously!! Can't wait for our next visit.
Nicky, Becky and Lucia. They made the trip so enjoyable. So helpful, friendly , lovely people who couldn't do enough, just amazing.We loved the property from the minute we saw it. Lovely old building, recently refurbished, absolutely immaculately clean ; convenient central location , perfect. And the bedroom window opened! Breakfast very good, cooked to order , no time slot which we appreciated, served so cheerfully by the lovely Nicky and Becky. Highly recommend.
Stayed in April 2024
Reviewed: 25 April 2024
Deborah
United KingdomNothing
Exceptionally friendly staff and made us feel very welcome with our dog.
Stayed in April 2024
Reviewed: 25 April 2024
Sandra
United KingdomNothing no complaints.
Location was perfect, minutes away from centre of town or for a lovely walk on the river. Staff where so welcoming and friendly, they treated our dog like one of there own she loved her stay(especially the breakfast sausage). Nothing was to much trouble. Everything was clean, food was excellent most defiantly stay there again x
Stayed in March 2024
Reviewed: 24 April 2024
Ivan
United KingdomFriendly staff. Refurbished hotel so all clean
Stayed in April 2024
Reviewed: 23 April 2024
Jan
United KingdomNothing at all
Staff were all so friendly. Fabulous breakfast with wonderful service.
Stayed in April 2024
Reviewed: 23 April 2024
Charlotte
United KingdomNothing to complain about at all
The beds are supper comfy. Breakfast is delicious.
Stayed in April 2024
Virginia Beach, USA
Saint Petersburg, Russia
Redondo Beach, USA
Saint-Restitut, France
Viersen, Germany
Opatija, Croatia
Custonaci, Italy
Blantyre, Malawi
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content