Basingstoke Road, Heckfield, RG27 0AS, United Kingdom
#1 of 1 hotels in Heckfield
Guests' ChoiceBased on 731 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.0
Facilities
9.3
Staff
9.5
Value for money
9.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Emma
United KingdomNo negatives.
The rooms are clean and comfortable with good amenities including robes and nice toiletries. Plenty of parking. Staff helpful and friendly. Yummy breakfast.
Stayed in April 2024
Reviewed: 30 April 2024
Joanna
United KingdomN/a
Great location, super friendly staff and the room was spacious, comfortable, decorated lovely and had everything we needed.
Stayed in April 2024
Reviewed: 29 April 2024
Brian
United KingdomNothing
Ease and convenience
Stayed in April 2024
Reviewed: 28 April 2024
Jane
United KingdomMy husband thought the bed was a little on the hard side, although I liked it. guess that’s down to personal preference.
Attention to detail in the rooms. Bathrooms lovely and modern, hot powerful shower, lovely toiletries, robes. And in the room, nespresso machine, ice bucket, fluffy pillows.
Stayed in April 2024
Reviewed: 25 April 2024
Suzanne
United KingdomDue to being on the front there was noise from the lorries passing, but I had my ear plugs anyway, so popped them in and slept like a baby as the bed was just so so comfy!
Attention to detail, quality of decor, furniture, etc. Fabulous atmosphere. Dinner and breakfast scrumptious!
Stayed in April 2024
Reviewed: 25 April 2024
Pleavin
United KingdomThe bed was quite uncomfortable, as the sheets felt almost like plastic and the pillows were extremely hard. However, it was not so extreme that I could not rest, it was just dissapointing compared to the rest of the service.
The staff were incredible, being extremely welcoming and accomodating. Also, when I entered the room, they had made great effort to produce a welcoming and relaxing atmosphere. This was through classical music, refreshments and a gorgeous scented diffuser.
Stayed in April 2024
Reviewed: 24 April 2024
Kerrie
South AfricaThe food is amazing!!!!
Stayed in April 2024
Reviewed: 22 April 2024
Phil
United KingdomNoting I can think of.
I have stayed at this location a couple of time and each time was exceptional! The rooms are spacious and comfortable. The attention to detail and décor are excellent. The bathroom is spacious with an great shower and toiletries.
Stayed in April 2024
Reviewed: 18 April 2024
Flynn
United KingdomN/a
Staff very helpful and could check in early which was really appreciated. Good breakfast and nice comfortable room.
Stayed in April 2024
Reviewed: 17 April 2024
James
United KingdomTraffic noise from main road. Obviously not much can be done about that, but the hotel receptionist was very accommodating and moved us to the rear of the building. Where we had stayed before
Hotel is located near to loads of local sites/walking areas. Kitchen and waiting staff were bubbly and friendly at breakfast.
Stayed in April 2024
Reviewed: 17 April 2024
Duncan
United KingdomOur one and only very minor complaint is about the breakfasts. Whilst there was an extensive and no doubt excellent menu for cooked breakfast for those wishing to eat a continental breakfast the choice was limited. The freshly prepared melon and pineapple were only available for two days, as were the croissants. Cereals were limited in choice and not particularly good quality. In no way did this limited breakfast spoil our stay and we would willingly stay at this hotel again.
Lovely quiet ground floor room. Copious amounts of hot water. Large walk in shower. Responsive and friendly staff. Comfortable beds .Very minor issues dealt with quickly - missing bulb, shower mat. Brilliant evening meals in traditional setting - food excellent. Good. Particularly liked waking up to birds amongst trees despite being near a very busy road. Lovely grounds with outdoor eating areas and dog friendly. Overall a really lovely hotel which we would willingly use again.
Stayed in April 2024
Reviewed: 16 April 2024
Scott
United KingdomHaving to leave.
Exceptionally clean, lovely little touches in the room, food and staff were excellent
Stayed in April 2024
Reviewed: 14 April 2024
Michael
United KingdomI could hear the next room occupants talking and the tv.
It was very comfortable
Stayed in April 2024
Reviewed: 13 April 2024
Aubrey
United KingdomClean
Nice room Peaceful
Stayed in April 2024
Reviewed: 10 April 2024
Lara
United KingdomI had to really think to nit pick here but the soundproofing between rooms isn't great and the window could have had better soundproofing and a blackout blind.
Fabulous room, far exceeded my expectation for a pub with rooms! Lovely big bed, quality bed linin, plush shower room and Espa products.
Stayed in April 2024
Reviewed: 8 April 2024
Tom
United KingdomNo live music 🎶
The room numbers
Stayed in March 2024
Reviewed: 3 April 2024
Robert
United KingdomNothing really. Evening meals a bit expensive but quality was high.
Excellent quality of breakfast food.
Stayed in March 2024
Reviewed: 1 April 2024
Stacy
United KingdomConfusion with foidy
Decore
Stayed in April 2024
Reviewed: 31 March 2024
Aya
United KingdomNothing.
Thoughtful decor with nice little touches. Walking into classical music playing in the room was a nice touch. I also had dinner, which was really tasty, and breakfast was also nice. I look forward to visiting again.
Stayed in March 2024
Reviewed: 31 March 2024
Gail
United KingdomOur room
Lovely room , very clean , great bathroom and comfy bed. Breakfast was excellent. Staff were great and friendly.
Stayed in March 2024
Reviewed: 31 March 2024
Shané
United KingdomThe hotel was very welcoming . The receptionist was lovely . Room was very clean and comfortable. Breakfast was wonderful.
Stayed in March 2024
Reviewed: 25 March 2024
Diane
United KingdomNothing really
Very comfortable room . Large king sized bed. Large walk in shower. Fluffy robes. Nespresso coffee machine with a choice of coffee pods. Artisan tea and selection of non-dairy milk. Freshly cooked breakfast with all dietary requirements catered for. Plenty of parking. The only downside and the reason I gave it a 4 star rating, there is no lift.
Stayed in March 2024
Reviewed: 21 March 2024
John
United KingdomBed could have been a little more comfortable. Breakfast was excellent.
Staff take a pride in the business, rightly so.
Stayed in March 2024
Reviewed: 17 March 2024
Ellen
United KingdomThe staff and food were incredible. Really wanted to make sure you had the best stay and looking forward to visiting it again
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content