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Reviews of Francis Hotel Bath 4 stars

Queen Square, Bath, BA1 2HH, United Kingdom

#25 of 42 hotels in Bath

Guests' Choice

Review score

Based on 3030 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.7

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    7.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 27 May 2024

    8.0
    Enjoyable but plumbing might need an overhaul.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit of a smell in bathroom. Water system?

    Traditional hotel vibe. Good location.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Enjoyable and still our hotel of choice when in Bath.
    • Leisure trip
    • Couple
    • Classic Double Room with City View
    • Stayed 2 nights

    The bathroom was too small

    Generally everything went well.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Comfortable stay in ideal location
    • Leisure trip
    • Couple
    • Superior Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast waiting staff could be a bit more attentive.

    Good breakfast with all the options. Very helpful staff, nice bar area in the evenings.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Excellent!
    • Leisure trip
    • Couple
    • Deluxe Double Room with City View
    • Stayed 2 nights

    Nothing to comment

    We've stayed here many times but this was the best room and best visit so far.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Very pleasant very friendly staff
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Deco r

    History

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was quite dark, small window Service in lounge was slow, had to ask staff to get a coffee

    Location, cleanliness

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Beautiful hotel, amazing staff, perfect location, beware amenities.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There were two things that were frustrating. First, the A/C keep turning off and the room would get warm, waking us up in the night. The staff troubleshooted but did not resolve the issue. Second, the king, was more like a queen bed - a British king, they called it, and the duvet wasn’t very wide. We are tall people and didn’t fit well in the bed. Both issues caused poor sleep.

    Beautiful hotel with a rich past and history. Well-situated to important places to visit and on a very quiet street. Breakfast was wonderful with many choices.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed too small, lack of head height in the bathroom, breakfast overpriced.

    The hotel has a good ambiance

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    On the whole very enjoyable
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to navigate the roads with all the roadworks. Not enough parking spaces for a hotel this size. Nearby public parking quite a trek with cases and luggage.

    Excellent, very friendly hotel near to all attractions

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Had a lovely relaxing break. Staff at the hotel were brilliant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Good location.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    We arrived early evening, left early morning. The gin and tonics were good.
    • Leisure trip
    • Couple
    • Deluxe Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in April 2024

  • Reviewed: 18 May 2024

    7.0
    Overall enjoyable stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Some of the staff were quite arrogant. Arrival at the hotel was confusing needs to be better signposted as to where you are allowed to stop to unload luggage

    Food in restaurant was very good

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Excellent Location in Central Bath
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location, quite room at rear of hotel

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Comfortable but not up to 4* rating.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    No beer garden / outside leisure area. Our room was disappointing - very small and at the back of the hotel but described as “ Classic”. Bath room was smallest I’ve ever had in a hotel. Wash basin was cracked and there was a chip on the enamel bath.

    Public rooms very good.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit run down

    Location

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The breakfast

    I found the breakfast disappointing. The help yourself buffet need filling. No option to have eggs made fresh. Not greek yoghurt when it was labelled as greek yoghurt.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Lovely hotel in a great location
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    One small complaint I would make is that the breakfast buffet ran out of various things and the staff (or the kitchen) were slow to replace them There were a number of things that weren't available for 5 or 10 minutes.

    Lovely hotel near the centre of Bath, within walking distance of all historic sites and the river Avon.. Staff were very friendly and helpful. Breakfast buffet had a good selection of hot and cold food.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Wonderful location, nice atmosphere, rooms lacking
    • Business trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    The rooms really aren't up to par with the rest of the hotel They are outdated and don't really match the ambiance of the hotel.

    The hotel is very nice. The location is perfect and the fact that there is on-site parking helped us out a lot.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The floorboards creaking from the room above at 6:00 in the morning

    Location was spot-on staff couldn't do more to help you

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Lovely a good balance between modern comforts and historical beauty.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Perfect for a visit to Bath. Stunning building. Clean and tidy. Lovely a good balance between modern comforts and historical beauty.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Perfect location and would 100% recommend this hotel the restaurant food was amazing.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The old style feel but modern facilities

    Stayed in April 2024

  • Reviewed: 10 May 2024

    9.0
    comfort, warmth, accessibility hooray!!
    • Leisure trip
    • Couple
    • Classic Double Room with City View
    • Stayed 2 nights

    N/A

    very pleased could not find fault thankyou

    Stayed in April 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Did not like that windows do not open in some rooms, nor the bird poop and algae on the windows in the attic room we were first given. Also, the curtains in our room were ripped.

    Loved the staff. Emily was so welcoming when we arrived. The bed was extremely comfortable.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Great stay in a lovely town
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was an enjoyable stay, thank you :)

    Helpful friendly staff, comfy bed, right in the heart of the city.

    Stayed in May 2024

Showing 1 – 25

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