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Reviews of The Imperial Hotel 3 stars

35 King Street, Castle Douglas, DG7 1AA, United Kingdom

#22 of 24 hotels in Castle Douglas

Guests' Choice

Review score

Based on 608 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    6.8

  • Staff

    9.1

  • Value for money

    7.8

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This is not our first visit staff very friendly always have a nice time good company , went bed and breakfast lovely room lovely food, Will definitely be back again thank you for a lovely stay

    Stayed in April 2024

  • Reviewed: 27 March 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dated, shower didn’t work well.

    Good location, staff very helpful. Good value for money

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very quiet and comfy
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The owner was a true Scottish character, the breakfast was amazing

    Stayed in February 2024

  • Reviewed: 24 March 2024

    7.0
    Okay for 1 night friendly staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities need updating

    Breakfast lovely , room adequate no issues

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Great location, friendly helpful staff & great breakfast. Rooms dated and bed was awful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed

    Friendly staff & Fantastic Large breakfast

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Very pleasant lovely staff
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Nothing

    Stay very good staff incredibly friendly , comfortable bed and breakfast was good

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    hotel was nice and staff made us feel very welcome
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    there wasn’t any hot hotel

    when we arrived we had a warm welcome from staff and also customers. It was in a nice location and near the beach which was a lovely walk.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Could have done with updating the bathroom and room. Carpet in room was a little stained and room was freezing I had to cuddle my daughter most of night to keep her warm. Cold tap in sink was interesting and had to turn a lot before it would run.

    The staff/owners were so lovely was a nice place to stay. The breakfast was lovely too definitely got me ready for the day.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Dated decor in bathroom and damaged windowsill. Room was difficult to keep warm. Minor gripes aside, was a lovely stay.

    Staff were really friendly and welcoming. Room was clean and well maintained.

    Stayed in January 2024

  • Reviewed: 8 December 2023

    7.0
    Very nice welcome from staff checking inn. Too
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike as extremely good value for the price.

    Amazing historic building not far of 300 years old. Nice friendly bar area and room had everything I required.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    8.0
    Great value, friendly, family run hotel - recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Decor a bit tired but reflected in great price.

    Great staff, great breakfast, great value.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    Great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Didn't really dislike anything, just that the property is a little bit dated

    Location, perfect for visiting relatives, plenty of shops, lovely breakfast, staff very friendly,

    Stayed in November 2023

  • Reviewed: 18 November 2023

    8.0
    Very friendly staff and a brilliant breakfast!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    My room was directly above the lounge bar so it was a bit noisy, but I wear earplugs anyway so it didn’t really affect my stay.

    Great location on the main street. Helpful and welcoming staff who were very accommodating. The decor is a bit dated but everything was spotlessly clean. The breakfast was fantastic.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room didn't look like the photos on the website. We found it very quirky, a bit like staying in grandma's house from many years ago however the room wasn't a fair reflection of the website. The bathroom was extremely dated, cracked sink, filthy curtain/window . We're not fussy at all and hate to be unkind when the hosts were so lovely but also want to give a fair feedback of the accommodation.

    The hosts were lovely, very friendly and the breakfast was great. The location was also perfect, right in the centre of town.

    Stayed in November 2023

  • Reviewed: 28 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great breakfast

    Stayed in October 2023

  • Reviewed: 26 October 2023

    8.0
    Great location very clean comfortable and enjoyable stay
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Needed maybe some music at night

    Staff were very welcoming and helpful

    Stayed in October 2023

  • Reviewed: 21 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit dated but you pay for what you get on a lads fishing trip it was great we will defo book again ps the breakfast was spot on

    Location

    Stayed in September 2023

  • Reviewed: 19 October 2023

    8.0
    Good value for money and wouldn’t be too difficult to rectify points mentioned but on the whole just tired.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise from the main road- looked like there was once secondary glazing as one point with only the carcass remaining. Carpet in bathroom and poorly fitted panelling around the bath, dirty carpet in bedroom and no tea/ coffee/milk refills.

    Staff couldn’t have been any better and tried to accommodate where they could. No noise within the building despite being above the lounge. Free WiFi Plenty hot water for a nice bath

    Stayed in October 2023

  • Reviewed: 18 October 2023

    7.0
    Very well located hotel and friendly staff.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was lovely and staff helped lay food out for us with an early start when the kitchen was closed.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Great breakfast! Room a little tired! Next time we’ll ask for a room away from the noisy passageway!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The room we had could do with a bit of updating, peeling paint in the bathroom and windowsills, also the wallpaper in the bedroom was peeling off. Mattress was a bit uncomfortable, leaned to one side. Very 70’s vibe, yes, we’re old enough to remember the 70’s! Next time, we will ask for a room further away from the passage we overlooked, as it was quite noisy.

    This was probably the best breakfast we have ever had at a B&B! If you’re looking for the best full Scottish, you simply can’t go wrong at the imperial. Also, the staff were so friendly and helpful. Right from the minute we walked in the door, they were lovely!

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Great location, good parking, excellent value for money. Helpful, friendly, polite staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Shower a little mouldy in corners.

    Friendly helpful staff. Good breakfast food. Quietness at night was excellent.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good breakfast. Good car park. Friendly staff

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Carpet in the bathroom looked like it had been getting wet and starting to rot

    Spacious room and friendly staff

    Stayed in October 2023

  • Reviewed: 29 September 2023

    8.0
    A nice, clean and comfortable hotel to use as a base for exploring the area.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The windows in the room would neither open or close; not a problem for me but could be a problem later in the year. People suggest the hotel needs updating. Maybe, but increased prices would be inevitable and Castle Douglas does not need such a hotel. Perhaps at the least, the photos of golfers could be updated! Beware of the pub next door at the weekends, can get rowdy but note it has not been part of this hotel for decades.

    The hotel is clean, quiet and comfortable. An excellent stay for a value for money base to explore the beautiful area, or just for one night. It’s not really a hotel; more a licensed B&B. Suited me, as I like to explore and there are at least 4 excellent restaurants within walking distance. Breakfast was excellent, good quality ingredients cooked well and pleasantly served. All you need.

    Stayed in September 2023

Showing 1 – 25

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