Reviews of New Continental Hotel; Sure Hotel Collection by Best Western 3 stars
Millbay Road, Plymouth, PL1 3LD, United Kingdom
#27 of 27 hotels in Plymouth
Guests' ChoiceReview score
Based on 2851 hotel reviews
8.0Score breakdown
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Cleanliness
8.7
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Comfort
8.5
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Location
8.9
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Facilities
8.2
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Staff
9.1
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Value for money
8.0
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Free WiFi
8.1
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Reviewed: 30 May 2024
Steven
United Kingdom20 reviews3 helpful votes7.0“Convenient location, welcoming hotel with nice staff.”- • Leisure trip
- • Solo traveller
- • Superior Queen Room
- • Stayed 1 night
TV was small, especially for a large room. Would prefer a dedicated shower not shower over bath.
Simple but a big room, food was good.
Stayed in May 2024
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Reviewed: 29 May 2024
Linnea
United Kingdom1 review8.0“Very glad for the pool for the kids!”- • Leisure trip
- • Family with young children
- • Family Room with Double and Two Single Beds
- • Stayed 3 nights
- • Submitted via mobile
Only instant coffee in the room (my dad is American and missed real coffee). The toiletries provided were very basic (soap and a dispenser in the shower), could do with shampoo. The breakfast was nice but a little expensive, especially for the kids who don’t eat a lot.
It was clean and well kept. The kids enjoyed the pool every day! The location was ok, we were able to walk to most places.
Stayed in May 2024
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Reviewed: 29 May 2024
Gareth
United Kingdom1 review8.0“Stay was fine and would return for business visit.”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
Room and hallways were somewhat dated by modern standards.
Externally attractive. Good parking. Central location.
Stayed in May 2024
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Reviewed: 28 May 2024
Agata
United Kingdom15 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Triple Family Room
- • Stayed 4 nights
- • Submitted via mobile
For 2 nights it was so noisy because of music from the ballroom.
Great breakfast! Room was so clean!
Stayed in May 2024
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Reviewed: 28 May 2024
Leigh
United Kingdom5 reviews7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Great breakfast!
Stayed in March 2024
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Reviewed: 28 May 2024
Julia
Ukraine12 reviews1 helpful vote8.0“Very good 3-star hotel”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Bedding was clean, but a bit used up.
Great staff, great facilities (Inc pool), clean room with all you need.
Stayed in May 2024
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Reviewed: 27 May 2024
Matthew
United Kingdom53 reviews4 helpful votes7.0“Perfect for a couple of nights in Plymouth! Clean Hotel with a pool and parking in a good location!!”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted via mobile
The view from the window was awful, windows blocked by brick pillars. Guessing this was just the age and how the building was built but couldn’t see anything out the window at all.
Location was good not far from the Barbican and the city centre. The pool area and steam and sauna was a nice extra to use. Parking was easy and hassle free. Staff were helpful and friendly.
Stayed in May 2024
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Reviewed: 24 May 2024
Robert
United Kingdom10 reviews9.0“we had a very comfortable 2 night stay superb breakfast nice meal in steve's brasserie.”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
we arrived early 12pm we knew we wouldn't be able to access the room so dropped of our bags and went out, the receptionist promised to ring when the room was ready.2.30 pm no call so ew made our way back ,different receptionist said if we sat in the foyer she would tell us when the room was ready 3.20pm we went up to the desk another receptionist told us our room was ready but we hadn't been told we could have been sitting there all afternoon!!
room was very comfortable, good shower didn't have to fiddle about with the controls toswitch on or get temperature.the breakfast was superb freshly cooked and very quick service
Stayed in May 2024
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Reviewed: 23 May 2024
Kenneth
United Kingdom1 review7.0“I only stayed for 1 d ay and evening to see a show, so it was good enough for the very short visit.”- • Leisure trip
- • Solo traveller
- • Small Single Room
- • Stayed 1 night
I hadn't mentioned in the booking that I had a leg condition and had to go down three steps without a bannister, this was situated on the 3rd floor, so I consider this my fault at not mentioning this beforehand.
Didn't have breakfast, could not see a justification for an additional £15, extra sure but not £15.
Stayed in May 2024
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Reviewed: 20 May 2024
Helen
United Kingdom15 reviews3 helpful votes7.0“Overall good value for money and staff were friendly and helpful. Thank you!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
It’s seen better days but it is being refurbished. Safe did not work and was not fixed!
Location was good overall for getting around Plymouth
Stayed in May 2024
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Reviewed: 17 May 2024
Paul
United Kingdom1 review8.0“No complaints! Served all my needs for a one night stay & central location a big plus.”- • Business trip
- • Solo traveller
- • Small Single Room
- • Stayed 1 night
Room was a little small (but not complaining given the price! - and certainly adequate to my limited needs). It's an old-fashioned, voluminous hotel that has no doubt seen better days. But very much served its purpose for a short stay - I hope it can remain a going concern!
Bargain rate. Nice central location - I was travelling back from Spain & arrived late needing easy early access to work the following morning. So my stay was very short. But the interaction I had with staff with very positive & breakfast was also more than adequate. Would definitely recommend & stay again.
Stayed in May 2024
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Reviewed: 13 May 2024
Lesley
United Kingdom10 reviews8.0“Basic hotel but situated fab for the Pavillions”- • Leisure trip
- • Group
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
Very dated Needed a good spruce up in hallways Could be an Amazing hotel but the price I paid was good A few dirty cups plates etc for breakfast Not many smiling staff most seemed as if they didn’t want to be their!
Ideal spot for Plymouth Pavillions 2 mins walk across the road and we were there!
Stayed in May 2024
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Reviewed: 12 May 2024
Claire
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Small Twin Room
- • Stayed 1 night
- • Submitted via mobile
WiFi didn't work on tv Room too hot
Loved the hotel, location good.
Stayed in May 2024
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Reviewed: 9 May 2024
Kevin
United Kingdom28 reviews9.0“Graet stay as always staff are diamond would recommend to anyone will be back a bit of advance check”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
A little bit more expensive than I expected
The bed and the size of the room. Parking ,breakfast, location, staff, bath, home form home
Stayed in May 2024
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Reviewed: 6 May 2024
Claire
United Kingdom2 reviews9.0“Peaceful and comfortable”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
It was clean and comfortable. Excellent shower!
Stayed in May 2024
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Reviewed: 6 May 2024
Sutton
Spain2 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Payment for parking
All very good nothing to complain about
Stayed in May 2024
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Reviewed: 6 May 2024
Elizabeth
United Kingdom27 reviews1 helpful vote8.0“A good stay not spectacular!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The view from the room was awful but as we were there for only 1 night it didn’t matter too much. A functional room.
The location was brilliant. Right next to the venue. The beds were comfortable. The staff were absolutely lovely too.
Stayed in May 2024
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Reviewed: 2 May 2024
Niamh
Ireland5 reviews8.0“Perfect for work trip”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Great choice of fruit, yoghurt, pastries, and hot breakfast to order
Stayed in April 2024
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Reviewed: 1 May 2024
Terry
United Kingdom2 reviews7.0“Comfortable”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted via mobile
Reception , a bit austere
Position
Stayed in April 2024
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Reviewed: 30 April 2024
Alethia
Australia11 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Triple Family Room
- • Stayed 1 night
- • Submitted via mobile
Great location if you don’t mind a walk. Room was quiet. All staff were really friendly and helpful.
Stayed in April 2024
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Reviewed: 29 April 2024
Bev
United Kingdom1 review8.0“Comfy beds, clean ,friendly and helpful staff .will stay again and would recommend.”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
Restaurant was not open Sunday no flannels in bathroom,bit noisy from traffic but not a major problem. parking minimal charge but don't think hotels should charge if staying there.
Breakfast was very good , good selection. Location brilliant as went to the pavilion .had bar food .fish and chips batter was very good . comfy bed and nice size room
Stayed in April 2024
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Reviewed: 29 April 2024
Pamela
United Kingdom6 reviews9.0“A very comfortable stay - good value for money.”- • Leisure trip
- • Family with young children
- • Small Single Room
- • Stayed 1 night
The lift is not ideal, but I can see it's difficult in an old building. It was slow to arrive, and staff were having to use it with a trolley full of bedding, which took up a lot of room. When I first went to my room there were a few empty bottles and glasses in the corridors, which didn't give a good impression.
My bed was extremely comfortable. Breakfast was good - especially the kippers and poached egg. The swimming pool was lovely, an added bonus.
Stayed in April 2024
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Reviewed: 28 April 2024
Beth
United Kingdom2 reviews1 helpful vote7.0“It was okay needed improvement”- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
No leaflet left in the room about room service or how to order, I asked for a surprise when I booked and that failed to be delivered. The pool was absolutely freezing and no notice was put on the website to make guests aware of this.
It’s was lovely very clean lovely food
Stayed in April 2024
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Reviewed: 28 April 2024
Patricia
United Kingdom17 reviews8.0“Nice hotel, great staff, good breakfast - I enjoyed the swimming pool too”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
Lovely staff - they were all helpful and friendly. Great breakfast. Would recommend.
Stayed in April 2024
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