Palace Pound, Ross on Wye, HR9 5HZ, United Kingdom
#19 of 45 hotels in Ross on Wye
Guests' ChoiceBased on 2360 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
9.3
Value for money
8.4
Free WiFi
7.0
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End of dialog contentReviewed: 23 October 2023
Joy07
United KingdomNo comment
Comfortable & friendly staffs
Stayed in October 2023
Reviewed: 22 October 2023
Gerald
United KingdomThe carpets were in need of replacement. Our room was on the second floor but no lift was available because the building is an old period property. The toilet seat in our bathroom was not fitted correctly so the lid kept falling down
The staff were very helpful, polite and cheerful
Stayed in October 2023
Reviewed: 21 October 2023
Sarah
United KingdomRoom was too hot,
Excellent selection for breakfast in a lovely setting. Outstanding views from the property. The staff were very friendly offering that personal experience. Comfy bed with good pillows.
Stayed in October 2023
Reviewed: 20 October 2023
Carolyn
United KingdomHaving no lift was very difficult
Location was good
Stayed in October 2023
Reviewed: 20 October 2023
Anita
United KingdomThe decor in the room is a little dated.
Comfortable room and very clean. Good breakfast. We also had dinner in the restaurant; good food and reasonably priced. Staff were always helpful and friendly.
Stayed in October 2023
Reviewed: 17 October 2023
Bennett
United KingdomBedrooms a little tired Fantastic view but windows dripping with condensation in the morning, so no view at all! Bathroom tired Tiles grout a bit dark in places and floor tired too
Staff fantastic Food excellent and good value
Stayed in October 2023
Reviewed: 16 October 2023
Janet
United KingdomJust a very minor thing but had to ask for more milk for the tea and coffee in room.
Size of room and view
Stayed in October 2023
Reviewed: 15 October 2023
Dave
United KingdomRoom decor in need of refresh. Had to run hot water for about 10 mins before it came hot enough
Staff and food
Stayed in October 2023
Reviewed: 14 October 2023
John
United KingdomSteep stairs!
Good choices, lovely staff
Stayed in September 2023
Reviewed: 14 October 2023
Kevin
United KingdomHotel decor in room a little tired, could do with a spruce up.
Perfectly located hotel. Breakfast excellent and very efficient and helpful staff serving at breakfast.
Stayed in October 2023
Reviewed: 10 October 2023
Timothy
United KingdomThe bathrooms are a little tired.
It is very well located with a good view over the river Wye. A nice, genuinely old hotel with friendly and helpful staff. The food is good for the price.
Stayed in September 2023
Reviewed: 7 October 2023
Michael
United KingdomThe location and the view's
Stayed in October 2023
Reviewed: 7 October 2023
Roger
United KingdomRooms a little dated but everything worked. Windows opening limited to prevent pigeons entering room!
Large old hotel high up in Ross. Good views over the valley marred by the busy road across the river. Breakfast staff friendly and efficient even when busy.
Stayed in September 2023
Reviewed: 6 October 2023
Sean
United KingdomNothing.
All excellent, location, staff, room and food.
Stayed in October 2023
Reviewed: 6 October 2023
Paul
United KingdomThe bed was uncomfortable
Excellent breakfast. Just right to start the day
Stayed in September 2023
Reviewed: 5 October 2023
Tracey
United KingdomPoor shower head and water took ages to drain whilst having a shower.
Good food. Large superior room great views over the river.
Stayed in October 2023
Reviewed: 3 October 2023
Sally
United KingdomRoom really hot
Friendly, efficient staff, quick service. Brought a fan quickly when we asked
Stayed in October 2023
Reviewed: 2 October 2023
Graham
United KingdomVery clunky WiFi. Hardly the managers fault. Surely Greene King could improve it!
Clean, friendly staff and good location.
Stayed in September 2023
Reviewed: 27 September 2023
Chris
United KingdomExpensive breakfast
Great location with beautiful views over the river wye snd very friendly staff
Stayed in September 2023
Reviewed: 25 September 2023
Lancelot019
United KingdomBed had a cheap uncomfortable sprung mattress. Food in restaurant was disappointing and same a Beefeater menu and of average quality. It would be nice if they employed a Bistro Chef as it would encourage me to eat in rather than at local restaurants.
Location. Staff friendliness. Style and decor or hotel rooms.
Stayed in September 2023
Reviewed: 25 September 2023
Debra
United Kingdomlocation room convenience helpful staff
Stayed in September 2023
Reviewed: 24 September 2023
Carys
United KingdomVery good hotel as usual. The girls work hard and are Very pleasant. Note for the management the tables and cutlery should be replaced.
Stayed in September 2023
Reviewed: 24 September 2023
Gary
United KingdomNoj secure WiFi
Stayed in September 2023
Reviewed: 18 September 2023
Bryan
United KingdomCar parking could be tricky at busy times....but is not a deal-breaker. Location in town is really great.
Excellent staff: attentive, friendly, competent. Very good breakfast and evening menu...no need to walk around town to eat....although there are many eateries around. Excellent management and chef.
Stayed in September 2023
Reviewed: 18 September 2023
Sarah
United KingdomParking can be difficult especially with a larger car in some spaces in the hotel car park and its full by early evening. Room was a little small, there are bigger rooms than ours in the hotel. No lift, that wasn't a problem for us but could be for some guests. A fan is provided but rooms might be too warm on hot days and the window can only be opened a couple of inches. As other guests have pointed out, not a lot of drawer space but this didn't pose a huge problem and we don't pack lightly!
Staff were very friendly and helpful. Terrace bar is lovely with a beautiful view over the river. Breakfast was very good, lots of cooked options on the menu and good selection from the buffet. Cosy room with good view over the river. Clean bathroom. The bar is very busy but we didn't hear anything from our top floor room.
Stayed in September 2023
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