Parking is poor had to park on the street below and check after 9.00pm for a space.

Had all our meals in the hotel they were brill

Stayed in May 2024

Very small parking lot (no space available for 2/3 days we stayed), room was hot (no temperature control), no hot water for shower in the morning.

Great bar, beautiful views, nice staff, comfortable bed.

Stayed in May 2024

Lovely friendly hotel with a marvellous view over the river. Staff were all really friendly and accommodating. We really enjoued our stay and will be returning.

Stayed in May 2024

The building is beautiful and rooms lovely. Bar area and terrace is great.

Stayed in May 2024

Lots of stairs and no lift - lugging a heavy suitcase up to the top floor wasn't fun, and there was no offer of help or checking whether we needed assistance. We didn't eat in the hotel because the cost would have been a lot for a family of four.

Great location, easy walking distance to everything in the town, and the car park was a big bonus. The family room was a great space; we weren't expecting the children to have their own separate little room connected to ours, but this was a really convenient set-up.

Stayed in April 2024

A lift

Good

Stayed in May 2024

No real complaints. Car park was pretty tight for a big car

Staff were very friendly and great breakfast

Stayed in May 2024

Breakfast was excellent!

Stayed in May 2024

The staff really worked well as a team.

Stayed in April 2024

Nothing, a great hotel with great staff and facilities.

Room view of River Wye was stunning, newly refurbished bathroom, furniture/fittings were superb. Went to an Evening Party so did not have Dinner but Breakfast was really nice and very friendly helpful staff team.

Stayed in April 2024

Very friendly staff, excellent breakfast

Stayed in April 2024

Lovely bottle. of wine first night Not available on the second night No hand wash in the dispenser in the bathroom during stay Odd that no one checks It didn’t matter as we had our own

Great evening meals on both nights Large bedroom with great views Friendly staff

Stayed in April 2024

Having to wait to check in over 10mins Also having to turn on electric heater in room.

Food and drink was very good rooms were 5*

Stayed in April 2024

Tired looking

Clean tidy lovely bedding and towels v good food

Stayed in April 2024

Nothing

Lovely room bed very comfortable enjoyed breakfast friendly helpful staff 😊

Stayed in April 2024

Bathroom needs redecorating/re-tiling. Bed was smaller than expected - should be a super king at least, for the size of room and for guest comfort. This is nitpicking tho', we enjoyed our stay.

Staff lovely. Very good breakfast. Great location. Large, pleasant room.

Stayed in April 2024

I had not booked an evening meal and ordered at the bar on the night. Perhaps my own fault but I did wait rather too long for my meal to be served. Staff were very pleasant though. The nearby table with young people were too noisy. Bar open to the public I assume.

Lovely traditional room and reception/hall etc. Room was quiet. Comfortable bed. Room of good size. Good convenient parking. Centrally located. Convenient for motorway and other routes.

Stayed in March 2024

Difficult to control the room temperature. Window was not easy to open to reduce room temperature

Staff and food were very good

Stayed in April 2024

The bed was a bit lumpy

Very welcoming and staff were very accommodating

Stayed in April 2024

Nothing to complain about really (except the price of wine!) very pleasant, will be back!

Breakfast was excellent, room was tired and could do with a brighten up! but clean and bed very comfortable. Was not the room i had clicked on picture wise on the booing.com website, but that's not the hotel's fault. Was still very nice. Could tell there were some improvements being made, as the top corridor was freshly painted and clean. Had an evening meal here one night, again food was very good. Wine very expensive, like London prices, for some reason, but was nice. Staff were exceptional. Honestly not stayed anywhere before where the staff were as polite and approachable (as they should be) Clearly managed well and respected very much, made the whole stay really memorable.

Stayed in April 2024

The duvet was too thick we were too hot, and couldn't open the windows because it was a stormy night.

The hotel was very well presented, all staff were really friendly. The food and service at dinner was excellant.

Stayed in April 2024

V comfortable and spacious room with great view of the river

Stayed in April 2024

No lift only stairs but we knew tgat before we went.

Lovely big room friendly staff lovely views of the river

Stayed in April 2024

Everything was fine.

I booked the room for my nephew, on his return to the UK from Australia. He was delighted with the room and with the breakfast. He felt well looked after, and I am grateful to all the staff who looked after him.

Stayed in April 2024