Breakfast not included. When paying A$400 per night, it wold have been good to have it included.

Room very comfortable. Location great. Unfortunately breakfast not included in our rate. We had breakfast on one morning, but found it incredibly expensive for what was available. This was the one downside to our stay at the Tower Hotel.

Stayed in April 2024

The bathrooms and cupboards/drawers in the room require refurbishing.

The rooms I stayed in had stunning views. The breakfast spread was great! The hotel is pretty close to the train station, historic sites, restaurants, etc. And it is easy to get to the hotel from Heathrow airport. Great pictures inside the rooms.

Stayed in April 2024

Nothing

Location

Stayed in April 2024

We were not given notice that the tower bridge would be closing the night that we stayed for maintenance. Had to walk for miles to get back to hotel.

Would definitely recommend for a special occasion. The view of the bridge was amazing, breakfast was lovely and the guest relation team were really helpful with requests to make my husband’s birthday extra special. The hotel is in close proximity to many attractions. Great location.

Stayed in April 2024

hidden entrance away from roadside

very conveniently located

Stayed in April 2024

Shower would cycle through very hot, warm, cold through duration of shower and it wasn’t pleasant

Location, amazing. View, amazing. Manager very nice, allowed us to check in early which was a lifesaver since we were very jet lagged.

Stayed in April 2024

Housekeeping came into our room at just gone 9am, they walked right in. They came again at 10 & again before 11 as I was getting changed. No knock or anything. I was not impressed with that.

It’s gorgeous with stunning views of Tower Bridge. We stayed there for Abba Voyage & it was so handy. You get the DLR from Tower Gateway which is less than 5 mins from the hotel. I’ve been to London many times but never stayed in that area so it was lovely for a change. The reception staff & concierge were all very friendly & helpful

Stayed in April 2024

Haven’t yet followed up, however I believe we were charged for drinks when we were advised these would be complimentary. Will enquire when we get back to Australia.

The view was wonderful, the breakfast great and location, location, location.

Stayed in April 2024

Some signs of wear and tear eg a few broken & cracked tiles in bathroom

Location & views

Stayed in April 2024

Excellent location, clean quiet room.

Stayed in April 2024

The shower did have a holder

Location was stunning

Stayed in April 2024

2 of the table lamps in the room didn’t work, the switches were broken. Lovely towels but no washcloths.

Location was excellent, short walk to restaurants, Tower bridge and Tower of London, and hop on bus stop. Very nice views of the marina from the room, (couldn’t get a river front room). Staff was friendly and helpful. I liked that there were two armchairs in the room.

Stayed in April 2024

Concierge had no idea what The London Palladium was. In his position he should surely know London landmarks when ordering a taxi.

Room and location

Stayed in April 2024

Could not make the phone work to call for room service

Love the bridge views from this hotel.

Stayed in April 2024

Main Breakfast room Self service tea and coffee Pancake machine didn’t work No hash browns or poached egg or omelettes

Location, view, service

Stayed in April 2024

Not enough choice at breakfast

Location good

Stayed in April 2024

No complaints

Person doing my checkin (named Montserrat) was so nice and friendly. That already set the tone for my stay. I enjoyed it. The view of the water was relaxing. It’s a great location too.

Stayed in April 2024

Nothing it's a great hotel

Just returned back from our little 2 night stay , my husband and I have actually stayed at this hotel before couple yrs previously and chose this hotel again purely on location not to mention cheapest we could find in the area for dates we wanted . Walking in its a grand foyer area with all the marble , lovely clean fresh smell which I remember from last time , we were lucky enough to have a room with a fantastic view right infront of Tower Bridge, the rooms are lovely and spacious though little dated odd mark on the wall here n there but very clean , the bed was so comfortable and huge , again bathroom was clean with bath and shower which was really good water pressure on the shower. The staff for room service were all friendly n polite so credit to the hotel for lovely cleaners, we must of met / passed by about 8 of them and they all spoke good morning and smiles . There's little kettle and tea/ coffee in the room which is topped up daily , a hair dryer and a huge TV We didn't actually eat at the hotel as there's plenty of restaurants near by and a little 24hr tesco just round the corner for daily paper, would definitely stay here again

Stayed in April 2024

No plugs by bed, curtain shower old fashioned, towels were rough, no extra pillows or blanket. No fridge.

Location

Stayed in April 2024

Rooms are a little tired could do with a refurb

Perfect location! Room was spacious and had everything we needed!

Stayed in April 2024

Some of the staff could have been better. When I arrived I had just stepped inside the entrance when a member of staff demanded that I use the self service check in and when I was attempting to put in my pin number I had to ask him not to watch me putting in my pin. At breakfast on the first morning I went to get something else to eat and when I got back to the table I discovered that my breakfast had been cleared away and someone else was sitting at the table. the second morning I left a note telling them I had not finished. Housekeeping forgot to leave milk in the room but got some for me very promptly.

The room was very nicely presented , the view could have been better but it wasn't too bad. breakfast was very good food wise and there was plenty of choice. The concierge was very friendly and helpful.

Stayed in April 2024

It was expensive but not surprising considering the location

I loved the view and the rooms were clean, comfortable and close to places of interest

Stayed in April 2024

Décor in the room a little dated

Staff were so friendly and helpful! View in the room was amazing! Location great!

Stayed in April 2024

It was very noisy and you could hear people talking in front of the hotel. The breakfast room was extremely crowded.

Nice location, kind staff

Stayed in April 2024