There was no air conditioning on the first floor and the elevators need servicing the rooms look like they need a little refresher

The Concierge’s were fantastic super helpful The corner room that I had was a fabulous view of Tower Bridge

Stayed in May 2024

great location

Stayed in April 2024

Small rooms.

Perfect location, amazing breakfast.

Stayed in May 2024

This is a huge hotel; the service is impersonal. For instance, I wanted a receipt for my payment. First, they told me I could get it at check-out. At check-out, they told me it would be emailed to me. It didn't happen.

Good location, renovated and clean rooms

Stayed in May 2024

Not having coffee and tea in the room. The hotel is a bit far out of the city.

Great access to the rooms. Bar and food were excellent and staff too.

Stayed in May 2024

The bathroom wasn't was clean as it could have been, the shower wasn't great (lack of pressure and water standing in the bath) and one of the bedside lamps didn't have a lightbulb

The location was amazing and the tower bridge view completely worth it. The room was nice and comfortable.

Stayed in May 2024

My room first floor single beds, as a friend was coming to stay was a bit tatty. around the edges When I came back after a trip into the country my double room was fine.

The view from my room probably the best ever since first staying at The Tower in the 80s The procimity to attractions and the Tube and the opportunity to cross the Thames and walk to the Tate Modern and down to the Eye.

Stayed in April 2024

All was OK for our needs, quite expensive but I suppose its London prices

Breakfast was good location was good as wedding was at the dickens inn

Stayed in May 2024

Very large hotel with many rooms. Long walk from elevator to the room.

Great location. Nice and clean rooms. Helpful staff.

Stayed in April 2024

Nothing, it was all good. Only slight improvement would be a mini bar in the room for the fridge but we got ice buckets sent to the room no probs.

Great location - recommend St Katherine's Docks behind the hotel for cafes etc, tesco metro and Tower Hill tube nearby or short walk to London Bridge, Borough Market over Tower Bridge. Room was a bit dated, but clean and comfortable. Had everything we needed. Loved that we could open the windows for fresh air. Hotel staff were great, everyone from reception, concierge, room service and housekeeping. Great price for great location.

Stayed in May 2024

Room and bathroom both need updating. Very dated. Bathroom could do with a modern shower. Quite small compared to other hotels. Breakfast was very expensive so we chose to go elsewhere.

We’ve stayed here a few times over the years and we love the location being right next to tower bridge and the river. Views from the rooms are lovely.

Stayed in May 2024

Amazing location, fantastic views. The bed was huge and very comfortable. We had a lovely margarita at the bar one night after a day of sightseeing. My husband proposed at this hotel 7 years ago and it hasn’t lost its appeal. Thank you for a wonderful stay.

Stayed in May 2024

Very dated bathroom and bedroom decor. Still retains the original Thistle fixtures & fitments. Bedroom modernization is overdue. Major criticism. Hot water to the shower was erratic.

Location is exceptional

Stayed in May 2024

Room a bit small and lifts very slow

Location was perfect

Stayed in May 2024

The hotel was located nicely for the area of London we were in. It was right beside the Tower Bridge and Tower of London. It was located close to 2 train stations and a nice walk to another larger train station. The hotel was older but comfortable, and clean, the staff were extremely nice and helpful, the little onsite Starbucks was good, the restaurant/bar had good food and drinks with a view of the river and bridge (we did not try the larger restaurant on site), the breakfast was good and convenient, and the hotel is located at St. Catherine docks that had nice restaurants with really good food. The shower had amazing water pressure which I loved as hotels do not usually have great water pressure. We had a very pleasant stay here.

Stayed in April 2024

No breakfast

Stayed in May 2024

Location

Stayed in April 2024

The breakfast was poor and did not represent value for money. For the price I don't expect to do my own toast etc. The polish was knocked off our stay when at check in they took the full amount twice and only refunded it within half an hour after I challenged them. No sorry Sir just blamed their online system, in this digital age makes you suspicious. Customer service NIL on this occasion.

Room was good, location is superb , stayed here last year.

Stayed in April 2024

VERY GOOD BREAKFAST

Stayed in April 2024

Very busy! Take the stairs in the morning because you'll have a long wait for the elevator

Location was the best

Stayed in April 2024

Nothing. It was spot on.

Everything! Fantastic view of the bridge. Super comfy bed with lovely bedding. Great towels. Very clean and very quiet. All at a brilliant price.

Stayed in May 2024

The shower could have been more powerful.

Superb view from the room. Comfortable bed. Excellent buffet breakfast. Good quality restaurant attached to the hotel. We were able to check in early and the hotel had a facility for storing luggage before we travelled home.

Stayed in May 2024

Location Friendly staff Welcomed with a room upgrade.

Stayed in May 2024

Air conditioners not working - they did bring us up a portable one after we complained twice

Proximity to Tower Of London bridge and Tower of London

Stayed in May 2024