High Street Byers Green, Byers Green, DL16 7PF, United Kingdom
#1 of 2 hotels in Byers Green
Guests' ChoiceBased on 1336 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.1
Facilities
9.6
Staff
9.8
Value for money
9.7
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
James
United KingdomNothing
Place was amazing friendly staff food was unreal
Stayed in May 2024
Reviewed: 16 May 2024
Gemma
United KingdomFood and place beautiful little.gem of a place
Stayed in May 2024
Reviewed: 15 May 2024
Sharna
United KingdomLovely hotel the room was clean and comfortable all the facilities were great and really good value for money. The breakfast was delicious and the staff were so friendly and helpful especially Esther. Will definitely be staying again
Stayed in May 2024
Reviewed: 15 May 2024
Gemma
United KingdomThere was nothing to not like, this hotel is definitely worth the visit. Everything was fabulous.
The staff are lovely, friendly and go above and beyond to ensure you have the perfect stay. The hotel is modern, bright and the rooms provide a luxurious feel. The restaurant service was exceptional with the food to match. We stayed in the phoenix suit with it's fabulous double sunken spa bath gave that extra special feel to our stay. We celebrated a birthday and our wedding anniversary whilst on our stay and the staff dressed the bed with petals and complimentary prosecco. They also gave us a congratulations card and another bottle of complimentary prosecco to celebrate our anniversary. The staff do so much more than just host, they make your stay the best it possibly can be. The breakfast menu has lots of options and everything is cooked beautifully with the option of hot or cold food. you can have room service if you wish but we enjoyed having it in the breakfast room. The staff again friendly, polite and serving with a smile. The owners of the establishment are on hand and are super friendly and offer a warm friendly smile and have made our stay perfect for us.
Stayed in May 2024
Reviewed: 14 May 2024
Andrew
United KingdomNothing
We didn't stay for breakfast due to an early start.
Stayed in May 2024
Reviewed: 12 May 2024
James
United KingdomVery attentive staff. Nothing was a problem.
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomGreat hosts lovely comfortable room breakfast top notch.
Stayed in May 2024
Reviewed: 12 May 2024
Michael
United KingdomCould do with a better selection of cocktails in the restaurant as the menu was basic, and the server didn't really know what i was asking for, but not a major complaint.
Very clean, and bed comfortable. The aquila suite is great with the outside area and hot tub. The restaurant is beautiful and the food was amazing.
Stayed in May 2024
Reviewed: 11 May 2024
Ailsa
United KingdomThe cooked breakfast was delicious and plentiful . The friendliness and helpfulness of all the staff was wonderful
Stayed in May 2024
Reviewed: 10 May 2024
Todor
United KingdomExcellent service!
Stayed in May 2024
Reviewed: 10 May 2024
Kathy
United KingdomEsther and the staff went above and beyond. The food was exceptional from breakfast to the evening meal. There was water, milk tea, coffee and biscuits available on the landing if you ran out. Would highly recommend.
Stayed in May 2024
Reviewed: 7 May 2024
Fred
United KingdomLocation for Durham
Stayed in May 2024
Reviewed: 4 May 2024
Katherine
United KingdomSpotless rooms, really well equipped. Nice extra touches of milk, biscuits, water available on a landing. Very good value. Lovely welcoming staff.
Stayed in May 2024
Reviewed: 2 May 2024
Jill
United KingdomNothing
Beautiful, attention to detail, the facilities anazing. Where can you get your own personal sauna and hot tub in a hotel! Staff amazing, food amazing, drinks reasonable. I just hope the prices don’t go up once people find this gem!
Stayed in April 2024
Reviewed: 2 May 2024
Helifuels
United KingdomNothing
Everything was spot on. Staff were very friendly. Will definitely book again.
Stayed in May 2024
Reviewed: 29 April 2024
Christina
United KingdomLoved everything about this guest house.
Stayed in April 2024
Reviewed: 28 April 2024
Angela
United KingdomHaving to leave, will be back and for a longer staff
Everything- staff, food, service and comfort were excellent
Stayed in April 2024
Reviewed: 28 April 2024
Stuart
United KingdomNothing to dislike
Very warm genuine welcome, showed to our room , facilities in room , clean tidy. Hotel decor really nice . Breakfast excellent
Stayed in April 2024
Reviewed: 26 April 2024
Mark
United KingdomFriendly staff. Nice location. Good food. Very clean. Great shower!
Stayed in April 2024
Reviewed: 24 April 2024
Turbitt
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 22 April 2024
Beth
United KingdomThe room was very clean and comfortable. The guesthouse were very accommodating for our pet dog (dog basket, blanket and treats). The breakfast was delicious :-)
Stayed in April 2024
Reviewed: 22 April 2024
Robert
United KingdomNot the largest of rooms.
Quiet peceful location. Excellent breakfast. Great choice of food. Fluffy towels! We were only in the area for a one night stay but would use again.
Stayed in April 2024
Reviewed: 20 April 2024
Kerry
United KingdomN/A
I’ve stayed here several times and it’s such a fabulous place and customer service and food is fabulous
Stayed in April 2024
Reviewed: 19 April 2024
Lee
United KingdomAbsolutely nothing not to like value for money
Everything' about this visit was exceptional such high standards lovely room
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content