13-19 Queens Building, Castle Street, Liverpool, L2 4XE, United Kingdom
#92 of 105 hotels in Liverpool
Guests' ChoiceBased on 3723 hotel reviews
6.9Cleanliness
7.4
Comfort
7.4
Location
9.2
Facilities
6.8
Staff
8.6
Value for money
7.8
Free WiFi
7.2
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End of dialog contentReviewed: 13 January 2024
Dylan
IrelandIt is really really cold
Bang on the centre of liverpool
Stayed in January 2024
Reviewed: 12 January 2024
Daniel
GibraltarIt didn’t have coffee and tea facilities in the room. And that you needed to get two lifts to go to your room.
The bathroom specifically the shower was great and clean. Also the bed was very comfortable.
Stayed in January 2024
Reviewed: 8 January 2024
Josh
United Kingdom- The room was showing signs of wear (Cracks/chips in wall) - 3pm check-in, although this is normal for most hotels so can't complain too much
- Amazing location - Lovely clean room - Modern - Comfortable bed - Decent bathroom
Stayed in January 2024
Reviewed: 5 January 2024
Rolf
SwitzerlandThe apartment is good overall. The location is super close to the center. But it is very loud at night and you need ear protection to be able to sleep. The windows are very old and leaky against noise. The staff is very friendly when you arrive, but not when you leave. You're happy when the guests are outside and you don't have anything to do anymore. They didn't even order a taxi to the airport. The room that was offered does not correspond at all to the photos on booking.com. There is a pungently strange taste throughout the house.
The apartment is good overall. The location is super close to the center. But it is very loud at night and you need ear protection to be able to sleep. The windows are very old and leaky against noise. The staff is very friendly when you arrive, but not when you leave. You're happy when the guests are outside and you don't have anything to do anymore. They didn't even order a taxi to the airport. The room that was offered does not correspond at all to the photos on booking.com. There is a pungently strange taste throughout the house.
Stayed in January 2024
Reviewed: 3 January 2024
Олена
Ukraineto get to your room, you need to change two elevators, the shower system is a little confusing, the shower system is stationary, that is, it cannot be moved, it just sticks out of the wall, it is a little inconvenient to use it, the bed was pushed away from the wall, the phone and the pillow fell there, and there was only one chair, although it was designed for two people. why one chair???)))
liked the location, very friendly staff....
Stayed in December 2023
Reviewed: 30 December 2023
Panagiotis
GreeceProximity to the centre, amazingly polite and helpful staff, very clean bedrooms.
Stayed in December 2023
Reviewed: 30 December 2023
Susan
United KingdomVery noisy outside in early hours
Good location clean room
Stayed in December 2023
Reviewed: 30 December 2023
John
IrelandThe way going to my room is confusing and takes a lot of stairs. It’s difficult to go to Hotel B if you have loads of luggage’s gave me a hard time. And the heater not working well even the radiator that was provided not working.
The location
Stayed in December 2023
Reviewed: 27 December 2023
Maureen
United KingdomBed was a bit uncomfortable
Very central, good bathroom, plenty of room
Stayed in November 2023
Reviewed: 27 December 2023
Wendy
United KingdomNo facilities to make a hot drink, the cleanliness of the bathroom was poor
Location
Stayed in December 2023
Reviewed: 24 December 2023
Stephen
United KingdomMattress needs replacing. Lock on door (room 305) needs replacing ,it doesn't install confidence when shutting door . Windows very dirty. Ps, needs a kettle.
It was basic room but okay, for us. Staff friendly. We would stay again.
Stayed in December 2023
Reviewed: 22 December 2023
Rob
United Kingdomnothing
no thrills hotel but good price, location and friendly staff
Stayed in December 2023
Reviewed: 19 December 2023
Maxine
United KingdomNothing
Central
Stayed in December 2023
Reviewed: 19 December 2023
Ken
SwitzerlandNot the cleanest place really and some general maintenance needed. Black mold around the sink in the bathroom. Several curtains half hanging off the rails. Long complicated, one floor down the next walk to room situatrd in a separate but connected older part of the hotel (Building B). There are charges for leaving bags for just a few hours after check out.
Good sized room in Hotel building B. Excellent central location. Walking distance to all City Center sites, Liverpool One shopping, Waterfront, Galleries, Albert Docks. Lime Street Train Station 10-15 minutes easy walk. Loads of restaurants and cafes around. Check in was straightforward.
Stayed in December 2023
Reviewed: 18 December 2023
Callum
United KingdomHad to pay for hot drink facilities no kettle or tea and coffee in room
Good value for money and great location
Stayed in December 2023
Reviewed: 17 December 2023
Janine
United KingdomConsidering the cost it was very bare in what it provided ...there was no kettle or cup to have a drink in the room. There was no phone to phone down to reception and there was no wardrobe for any clothing ... just two hooks for anything you wanted to hang up
The staff were very welcoming and it was very well positioned within the town centre
Stayed in December 2023
Reviewed: 12 December 2023
Colling
United KingdomNo tea n coffee facilities in the rooms
Had a very pleasant stay bed was comfortable n the roon was lovely n warm..but would have liked tea n coffee facilities
Stayed in December 2023
Reviewed: 10 December 2023
Jay
United KingdomThe bed was uncomfortable, and there was only 2 plugs
The location and staff’
Stayed in December 2023
Reviewed: 9 December 2023
Ray
United KingdomNo tea /coffee facilities in the room bit of a nuisance having to use the lifts twice to get to the room
Location good
Stayed in December 2023
Reviewed: 9 December 2023
Brenda
United KingdomNothing stay here a lot when in Liverpool.
Tune hotel is very good value for the price. The facilities are excellent. Near to all places to visit. Staff very professional.
Stayed in November 2023
Reviewed: 8 December 2023
Leanne
United KingdomBathroom was a bit dingey, mouldy shower curtain, tiles etc and our shower drain overflowed flooding not only the bathroom but the main bedroom also. Staff were helpful and corrected this quickly
Room was comfortable, location was convenient and staff were helpful
Stayed in December 2023
Reviewed: 7 December 2023
James
United KingdomThe quality of the room. Walls were slightly affected by damp and the general maintenance was lacking.
Location, staff and value for money.
Stayed in December 2023
Reviewed: 6 December 2023
Sandra
United KingdomIt was cold
Stayed in December 2023
Reviewed: 5 December 2023
Sandra
United KingdomThe room was cold and as key needed to turn on heat it took a long time to heat and additional heater was supplied but as only two plug sockets in room I could either have bedside light, charge my phone or use heater. As listed building longer curtains would have helped to retain heat.
The room was large and bright the bed comfortable. Loved location and the staff were friendly and helpful. Great two night stay.
Stayed in November 2023
Reviewed: 5 December 2023
Alvin
United KingdomA bit to go here and there and several turns amd stairs inside the hotel to access rooms. It was a bit confusing.
Very good location and easy access the reviews are wrong.
Stayed in December 2023
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