Newport Road, Chepstow, NP16 5PR, United Kingdom
#8 of 22 hotels in Chepstow
Guests' ChoiceBased on 1991 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.9
Facilities
8.7
Staff
9.1
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 29 May 2024
Gary
United KingdomPub next door had very slow service with OK food but nothing great.
rooms are very comfortable and filling a gap that premier inn are unfortunately begging to leave behind.
Stayed in May 2024
Reviewed: 27 May 2024
William
United KingdomN/A
Good location
Stayed in April 2024
Reviewed: 27 May 2024
Chris
United KingdomThe Wifi took time to get in to because you had to link back month by month to your date of birth which as an "older person" took ages
The room was great as was the bathroom too and the bed was very comfortable. The staff were really helpful and the restaurant was good too. Breakfast was really good.
Stayed in May 2024
Reviewed: 22 May 2024
Gilbert
IrelandNo drinking water in the room on arrival but the staff gave me a bottle on request.
Breakfast was nice. Room was very clean and staff were very friendly.
Stayed in May 2024
Reviewed: 22 May 2024
Rowena
United KingdomIt was clean and the booking in process was easy.
Stayed in May 2024
Reviewed: 19 May 2024
Judith
United Arab EmiratesBrakfast was good. Staff very pleasant. Room very well lit
Stayed in May 2024
Reviewed: 17 May 2024
Sandra
United KingdomNot much character but was booked for location.
Clean. Decent size rooms and good value.
Stayed in May 2024
Reviewed: 16 May 2024
Sylvia
United KingdomWe were surprised that there was no lift as it seemed a new build, similar in style to a Premier Inn, in contrast to the older properties we had stayed in - we understood the lack of a lift in those. There were rooms on the ground floor, though, I think.
Close to the racecourse where we went for an evening meet, ample parking, next to the Inn, so convenient for food or an evening drink, but the Lodge itself was very quiet. Chepstow itself was a lovely town to visit.
Stayed in May 2024
Reviewed: 15 May 2024
Janice
SpainNo accessible shower, No toiletries Only one chair
Size of room, very comfortable beds and very clean Great ground floor.room
Stayed in May 2024
Reviewed: 14 May 2024
Sharon
United KingdomNothing
The roo.s were very clean comfortable and you get 20% discount in the restaurant which is very nice loverly food
Stayed in May 2024
Reviewed: 12 May 2024
Blake
United KingdomThere was nothing to dislike.
The room was well equipped, very clean, and the staff were friendly and very welcoming.
Stayed in May 2024
Reviewed: 8 May 2024
Andrew
United KingdomSteaks in the restaurant were not good!
Rooms were very well fitted out and comfortable.
Stayed in May 2024
Reviewed: 5 May 2024
Lucy
United KingdomN/A
Lovely clean room. Plenty of space and storage. Comfy bed and lovely breakfast.
Stayed in May 2024
Reviewed: 5 May 2024
Brian
United KingdomRooms clean and comfortable
Stayed in May 2024
Reviewed: 3 May 2024
Paul
United KingdomThis is a brilliant hotel and restaurant..
Stayed in April 2024
Reviewed: 1 May 2024
Paul
United KingdomLocation was excellent for the job at site
Stayed in April 2024
Reviewed: 28 April 2024
Mark
United KingdomBreakfast could have been included in price
Stayed in April 2024
Reviewed: 28 April 2024
Georgia
United KingdomWe had an issue with our key card but it was swiftly sorted by the staff and really wasn’t very much of an inconvenience so all in all a good stay.
Comfy bed, quiet area, wonderful staff who were all very helpful.
Stayed in April 2024
Reviewed: 27 April 2024
Peter
United KingdomSome small packets of biscuits in the room to ge with the available drinks would be nice
The breakfasts were very good the manager very welcoming The location was excellent for our needs ie Chepstow races.
Stayed in April 2024
Reviewed: 26 April 2024
Kelsall
United KingdomLocation
Stayed in April 2024
Reviewed: 26 April 2024
Janet
United KingdomDuvet not comfortable
Room and restaurant
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomIn the room. I think they have put the summer duvet on . But I was cold in bed. Can’t put heating as the noise when I sleep . Just the cold weather at this time of year . So please a exter blanket. As my sleep was non existent.
The hotel was lovely and clean . Staff was very helpful
Stayed in April 2024
Reviewed: 24 April 2024
Phil
United KingdomThe air conditioning system was very noisy and switched on and off for much of the night disturbing our sleep. Unfortunately, this external equipment was directly below our room. It would have been nice to have a few biscuits to go on the hot drinks tray.
Location, cleanliness, friendly & helpful staff, accommodation security, ample parking ……
Stayed in April 2024
Reviewed: 21 April 2024
Julie
United KingdomThe hotel and the staff made our trip very enjoyable. Great location for exploring.
Stayed in April 2024
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