Bathroom needs updating Fridge in Room required for Fresh milk to compliment the Tea, De-caffeinated Tea bags required Other Guests smoking under our window Noise from Road intrusive at times especially with window open - appreciate Air con was installed.

The Breakfast was excellent, plenty of choice and all cooked to order. The restaurant was excellent, menu choice and quality could not be faulted The Bedroom was spacious but

Stayed in May 2024

Toast cold and drinks cold before breakfast came

Very nice

Stayed in May 2024

Nothing. Everything was perfect.

We got married here 13 years ago and is our local happy place. Frequently visit to have lunch and dinner. Staff friendly, food amazing and beautiful surroundings.

Stayed in May 2024

Superb room with an upgrade. Very welcoming receptionist with a cake and a wee non-alcoholic drink. New Brasserie decor excellent and waiter and all staff attentive.

Stayed in April 2024

Whilst it is there for health and safety, a fire alarm briefly going off at 3am on a morning is never a welcome wake up. The door in room 21 has a gap under it with light and sound pouring in.

Nearly everything

Stayed in May 2024

Nothing.

The bed was so comfy, the room was a nice size.

Stayed in May 2024

Heater couldn't be turned down, very hot in the room.

Very high quality place to stay with country town charm. Nice local pub 5 min walk away. Very good breakfast.

Stayed in April 2024

As we had a dog with we had to eat in the study. Not a problem at all, in fact it was nice and quiet, but we felt the waiters forgot about us as not in the main restaurant.

A lovely hotel with beautiful grounds and lovely rooms.

Stayed in April 2024

As we both have mobility issues the room was a bit far from the main section of the hotel not a big issue really

Cheerful staff nothing was to much trouble lovely decor

Stayed in April 2024

Nothing to complain about.

Lovely, welcoming and clean. Staff were really helpful.

Stayed in April 2024

The dinner menu was adequate but not particularly extensive although the choice of fish and chips was a good one. A good wine list with plenty of choice for both pallet and budget

The staff are very welcoming and friendly offering a piece of carrot cake as a welcome treat. The Molton Brown goodies are always welcome, as were the good selection of teas, coffees and biscuits provided in the room. The room was spacious, comfortable and a pleasant although slightly nondescript decor. The bed large with sumptuous pillows and thankfully a proper duvet rather than the cheap and nasty ones so oft used in bigger hotels. The dinner was good although see comments below. The staff attentive and the Maitre D knowledgeable and friendly

Stayed in April 2024

Nothing to dislike

Very welcoming

Stayed in April 2024

Hard to find any fault.

Although it was less than a mile from the A1, the hotel was set in quiet grounds with a lovely garden. The hotel facilities were excellent and the staff very friendly and helpful.

Stayed in April 2024

Nothing

Every thing was excellent!

Stayed in March 2024

Lovely location . Staff went that extra mile for our comfort and convenience and room was lovely and relaxing . Breakfast was delicious. And so welcoming to our dogs .

Stayed in March 2024

More charging points or an efficient system. Other guests put cars on charge and left on until leaving. I booked this hotel because they advertised Electric car charging. However there were only 2. charging points and both constantly in use so could not charge my car.

Stayed in March 2024

N/A

Stunning location

Stayed in March 2024

Please take this as constructive criticism, the lack of disability parking (2bays) for the size of the Hotel which are not marked very well, infact are painted blue on the floor and hard to see in the dark. No other signage to indicate the disability parking bays. This probably was the reason why a Mercedes G Wagon was parked in one of the bays without a blue badge showing. Also the other option for me to park was an EV charging bay which again not very clear signage, 2 bays both with cars parked that where not EVs. Last time we stayed we had breakfast in the dining room, this time we had to eat in a small lounge room and go into another room for drinks etc although the cooked breakfast was served at the table.

Ambience and view from our room. Everything was perfect, clean and very presentable. Nice comfy bed plus a big settee. Cooked breakfast was excellent, all fresh and hot.

Stayed in March 2024

The bathroom was a little dirty. The grout had some mould on it and the sink round the plug hole was dirty. The cooked breakfast was very disappointing it was included with my room but I wouldn’t have been happy if I had to pay the price it was on the menu for us to get what we got.

The setting was beautiful

Stayed in March 2024

Some miscommunication over the EV chargers but quickly resolved

Greeted with a smile and a homemade piece of cake at reception and then shown to a comfortable room with all necessary amenities. Needless to say the Molton Brown toiletries were exceptional as were the tea making facilities with biscuits / chocolates thrown in. The restaurant was well appointed with a good range of beer and wine. The staff were attentive and friendly without being obtrusive. Similarly, the breakfast food variety and serving staff were of an equivalently high standard.

Stayed in March 2024

Location, cleanliness & standards

Stayed in February 2024

A spa or pool would have been a bonus

Lovely hotel beautifully presented. Staff very friendly

Stayed in February 2024

I’d take beans with my cooked breakfast but apart from that I can’t fault it

A spacious, very comfortable room (we were given a complimentary upgrade to a junior suite) with classical music playing as we entered the room - a nice touch after a Friday evening rush hour drive. The WiFi is very fast if you’re on business and the hotel is ideally located just off the A1 (but far enough away that you wouldn’t know it was there) to break up a trip from London to Northumbria. Staff were very attentive and communication before arriving was superb. Breakfast on weekends is served from 08:30 but they were happy to bring both cooked and continental breakfast to our room at 07:30 so that we could get an earlier start.

Stayed in February 2024

Nothing

Booked for my wife's 60th birthday all the staff were fantastic and looked after our every needs the food was 5 star and the fact they managed not to blow the surprise was a bonus Thank you all for making this a very special occasion

Stayed in February 2024