Helm Road, Bowness-on-Windermere, LA23 3BA, United Kingdom
#15 of 16 hotels in Bowness-on-Windermere
Guests' ChoiceBased on 4182 hotel reviews
7.9Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
8.0
Staff
8.5
Value for money
7.5
Free WiFi
8.2
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End of dialog contentReviewed: 18 May 2024
Andrew
United KingdomFire alarm went off at 3.15am got dressed and went down stairs.. gentlemen was there and said ‘ I’ve sorted it !’ Went back to room and struggled to sleep … my point is an apology from that member of staff or the ladies on reception in the morning would have been accepted… I understand these things can happen, but I have noticed the way you are greeted and dealt with by the staff is a bit poor … perhaps a customer service course would help … also had £50 authorisation taken on arrival which I thought was for anything else purchased such as drinks but on checking out I was told it would be refunded once housekeeping was completed in our vacated room . Made to feel like a ‘yob’ as if I’m going to trash the room . Like I say … lovely hotel but staff are somewhat lacking in hospitality!!
Been to the Ro on numerous occasion very comfortable and clean with nice food
Stayed in May 2024
Reviewed: 16 May 2024
Michael
United KingdomSmall room
Breakfast was excellent
Stayed in May 2024
Reviewed: 15 May 2024
Perry
United KingdomThey obviously have issues with the fabric of the building with evidence of leaks in the main dining room & our room & bathroom
Nice building & bar
Stayed in May 2024
Reviewed: 14 May 2024
Gordon
United KingdomA white shitzu called Fred pooed on the floor whilst we were eating our breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Dawn
United Kingdomlovely friendly hotel with nice lake view - brilliant decking area to relax and soak up the views. Breakfast relaxed and everything you need. Staff all really friendly and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United KingdomThe parking situation was an issue. £7.50 a day and unfortunately you are not guaranteed a space as it is first come first serve which is not good on busy days!
The location was incredibly good and the room was huge! We also were given a balcony room which had beautiful views of the lake.
Stayed in May 2024
Reviewed: 13 May 2024
Laura
United KingdomRoom was too hot
great reception welcome
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomA bit tired in certain areas
Staff and a view to die for
Stayed in May 2024
Reviewed: 12 May 2024
Philip
United KingdomClose to town
Stayed in May 2024
Reviewed: 12 May 2024
Richard
United KingdomLimited breakfast. Charge for parking.
Room was very large, with a great lake view.. very comfy king bed.
Stayed in May 2024
Reviewed: 11 May 2024
Ronald
United KingdomOutdoor seating
Stayed in May 2024
Reviewed: 9 May 2024
Thehipster
United KingdomThe up sales upon arrival. £20 for a room with a view. £50 holding retainer per room (we had 2 rooms paid for four months prior to arrival) and £7.50 for parking for one night. Payable on departure.
View from the outside patio is hard to surpass Very pleasant staff. Comfo beds. Very clean room
Stayed in May 2024
Reviewed: 7 May 2024
Carl
United KingdomThe hill leading to the hotel but good exercise
Good location plenty of room
Stayed in May 2024
Reviewed: 6 May 2024
Helena
United KingdomThere were some half painted walls, carpets which needed fixing etc
Great location, clean.
Stayed in May 2024
Reviewed: 6 May 2024
Alison
United KingdomThe car park was a mess. Spaces were not marked out, so inconsiderate people had parked half a car's length away from the wall or the next car. So other people just had to park wherever they could. To add insult to injury, the hotel charged £7.50 per night for parking. This wasn't mentioned on my booking confirmation e-mail and, if it's mentioned on the website, I can't find it.
Good location. Food was nice. Most of the staff were friendly and helpful. Room was comfortable.
Stayed in May 2024
Reviewed: 6 May 2024
Vicky
United KingdomThe room wasn't as perfect as it looked from photos. The floorboards were awful in our room, no matter where we moved to it creeked. We feel so bad for the people staying below us as they probably were woken up a handful of times.
We loved the breakfast, the bedroom was so spacious and the staff were lovely.
Stayed in May 2024
Reviewed: 6 May 2024
Yvonne
United KingdomWas in a room I didn’t book..
Staff very attentive
Stayed in May 2024
Reviewed: 5 May 2024
Alex
United KingdomParking was limited. Should do free parking. More choice for breakfast. Need proactive staff.
The room. The property. The room was very beige. Facilities was good child friendly, two tvs, good location. Could have done with attention to finer detail cleaning. Customer service on following up with queries.
Stayed in May 2024
Reviewed: 5 May 2024
Stephen
United KingdomWe had a problem with the shower not draining away, which we complained about on the first day,, but nothing done until we complained the second day. We were offered an alternative room but it was fixed. This spoiled the whole experience as we could only use it for a minute before it started overflowing.
Breakfast satisfying and good quality. Room was quiet and large. Staff very helpful on the phone prior to arrival.
Stayed in May 2024
Reviewed: 4 May 2024
James
United KingdomIt was central & nice hotel
Stayed in May 2024
Reviewed: 4 May 2024
Kristiyan
United KingdomGreat location and beautiful views over the lake. Staff were friendly and helpful. Room was clean and the bed was comfortable. Breakfast was good and the restaurant has a lovely atmosphere.
Stayed in May 2024
Reviewed: 4 May 2024
Jess
United KingdomWe have stayed a few times and the only negative comments we’ve ever had towards it are the staff. They don’t look up or acknowledge you when you come in (the desk is about a metre away from the door) they’re very short with you when you do speak, give you the bare minimum conversation, no asking how your stay was on check out or anything. We overheard a conversation with another guest in the reception in which the member of staff was very short and snappy with them. It hasn’t stopped us coming back as we never have reason to speak much with the staff as we tend to be out for the duration of the stay but it would be nice to get a smile or a hello upon entering, checking in or even so much as a thankyou for staying have a nice day when you leave. For such a lovely hotel it’s something that really lets it down.
Perfect location, bedrooms are spacious and clean really get your moneys worth there and the breakfasts are lovely, you can really tell the food is fresh.
Stayed in April 2024
Reviewed: 4 May 2024
Stephen
United KingdomRoom allocated was more money for lake veiw but room above noise from other rooms so transparent as old building. Disappointed of the early start workmen or inconsiderate guests from early as 6 am!!( the later in this case). Really nice hotel
Really nice place and room exceptional clean. Service staff amazing.
Stayed in May 2024
Reviewed: 3 May 2024
Robert
United KingdomThe noise of the deliveries at 6:15 in the morning. Also the bathroom was too small.
Great location, friendly staff, and value for money
Stayed in May 2024
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