Fire alarm going off at 1 in the morning parts of the hotel looking tired.

Excellent breakfast and nice bar area

Stayed in April 2024

Having to pay top price and parking wasn’t included

The view

Stayed in April 2024

N/A

Nice friendly staff comfortable

Stayed in April 2024

The staff at breakfast were really scruffy and looked like they’d just rolled out of bed and not showered with beards and hair everywhere. Shirts all untucked, creased and not ironed which didn’t give the best impression when serving the food so didn’t eat there again.

Great location and room was really comfortable with great clean facilities. The night staff, a Scottish gent was lovely.

Stayed in April 2024

No complaints

Location

Stayed in January 2024

Breakfast room too small for the number of guests, poor choice of cooked breakfast items for vegetarians

Good location, nice comfortable room

Stayed in April 2024

Room was smaller than anticipated bearing in mind it was a deluxe. Had nice feature of coffee machine. But no instructions on how to use or information what each coffee pod was.

Great location Lovely breakfast Wonderful staff

Stayed in April 2024

Front of house staff were rude.

Good area.

Stayed in April 2024

The meal options on the dinner menu were very limited in regards to gluten free and there is no children's menu either which was a bit frustrating as my 9 year old was with me. However, the breakfast was yummy and they did cater for all ages and they could accommodate gluten free for the breakfast.

The staff are super friendly and extremely helpful. Nothing is too much trouble and we were made to feel very welcome. The room was lovely and clean and the beds were very comfortable.

Stayed in April 2024

Parking was a bit of a problem

The hotel was clean and the staff was extremely helpful, I had an accident whilst there, not at the hotel but in town, Sara on reception gave me a walking stick to help me out. Which she didn't have to. Overall excellent stay and staff.

Stayed in March 2024

Great location, friendly and helpful staff, great breakfast, comfy and clean room

Stayed in April 2024

Reported lights out in the bathroom only had 1, so it was dark 10 minutes after check-in. Was told maintenance will sort this. And nothing was done at all during the stay. Don't see why you should keep reporting things .

Location is perfect. The hotel is dog friendly so will return .

Stayed in April 2024

- Parking is first come first served and it was very busy during our stay, it said a charge of £5 per day but we were charged £7.50 per day. - Our hotel room was very warm and you couldn’t adjust the temperature yourself. - Walls are very thin, could hear people in the next room in the early hours and people shutting doors in the corridor. - Breakfast was lovely but limited options other than a full English (which was lovely) however would have been nice to have some fresh fruit/bananas.

Really good location, easily accessible to Windermere centre. Staff were friendly and our room was beautiful, very clean.

Stayed in April 2024

The views from the room were amazing and it was very close to the heart of bowness

Stayed in April 2024

You could hear people walking around in other rooms, the floor boards where very creaky and could hear a couple snoring in the next room.

Lovely views, staff were great and the room was really spacious

Stayed in April 2024

We had to wait to check in, also the way to our room on the third floor was very confusing and long to get to. All the doors need to have some sort of cushioning to stop them from slamming/being noisy. In the night the doors were being slammed and the floors are very creaky whiched caused a lot of noise. Also there are VERY thin walls too which did disturb me and my boyfriend through the night. You could hear next door sneezing and taking a shower. The room was perfect though.

On arrival the staff were very welcoming. The breakfast that was included in our price was really good quality. The room was beautifully presented, clean and had a view of the lake.

Stayed in April 2024

Parking on 1st come 1st served basis had to park in nearby carpark

Great location friendly staff good breakfast selection

Stayed in April 2024

Location was perfect - views of the lake from the entrance (the view from the room was a car park but we did not expect the best room as it was a pet friendly one) Breakfast was lovely and the breakfast restaurant felt 5 star (I do like to have a pleasant room for breakfast) Although dogs are not allowed in the main part so maybe leave pooch in the room at breakfast. Staff were friendly and helpful Short walk down the hill (3 mins) to the shops and a further 5 mins and you are at the ferry port on the lake

Stayed in March 2024

There are areas looking a little “tired” and maybe in need of some TLC. A bath would have been nice also. It is also very warm upstairs but thankfully there was a fan in the room.

It’s a fabulous commanding building with a great view of Windermere. Comfy bed, lovely bathroom, great coffee machine.

Stayed in April 2024

carpark can get very busy.

Always enjoy staying at this hotel. Lovely room overlooking Windermere. Staff are very friendly and helpful. 🙂

Stayed in April 2024

Great break

Stayed in March 2024

Was disappointed to get charged extra £5 for parking would expect free parking as the hotel own the car park 😔.

Loved how decorations of old features in the hotel yet was really modern, really enjoyed breakfast buffet, complement to the chef's.

Stayed in March 2024

A few issues with room but nothing that would spoil break.

location dog friendly and attentive staff

Stayed in March 2024

A bit scruffy in hallways. Carpets need a shampoo and walls painting. Brightening up, paintings etc. just lacking a bit of colour and style. Foreign receptionists need some training in customer service. Need to be told to smile at customers. They look miserable and a little too casually dressed.

Rooms clean and modern. Very quiet at night.

Stayed in March 2024

Unable to book for an evening meal as it was fully booked for the three night stay

Excellent location

Stayed in March 2024