Excellent breakfast. Reasonable evening meals. Place could use some TLC, tired looking would be an apt description.

Stayed in May 2024

We did not originally book for evening meal. An e mail was sent requesting an evening meal. but was told on arrival that if we had not booked it with the original booking it was not possible. We were told to go to the Bistro about 50 metres away, but this was basically a bar with a limited menu.

The room was ok with the lake view and closeness of the bus and train stations.

Stayed in May 2024

dinner food bland and over seasoned waitress pleasant waiters fair I felt realty uneasy as if they wanted us to rush also cleaning away when my partner was still eating otherwise would stay again overall 6 out of 10

The location was brilliant staff very good and helpful Room was so clean Meals breakfast can't fault it would stay again overall 8 out of 10

Stayed in May 2024

I had read the reviews so knew it would be tired but it wasn't that really, it was abrupt staff. No negotiation on earlier check in. We arrived at 2.30 and before I could even ask if our room was ready, was told, ' come back at 3 to check in.' I understand size of hotel makes upkeep hard but it just struck me as mean. Dog-friendly to a point. We were asked to say an exact time we would eat so we would not be there with any other dogs, then we were sat a fair trot from the breakfast room, in a dark, raised area. We understand totally the need to separate dog owners, we are used to it and anywhere that allows dogs is wonderful but I think the staff lack of warmth exacerbated the sense of being a 2nd class guest. I saw a sign advising to let reception know if you wanted your room serviced during your stay. So I asked and was greeted by a surprised, ' we only empty bins, do not make beds!' The hotel is not what I would call cheap and is a mile and a quarter from the lake and totally full on Friday night and Saturday. Great position for the station.

Even though you pay £6 a night to park, this is a great facility. Wish I had been told by receptionist about excellent bus services opposite from the station. You can get the 599 down to Bowness (a mile and a half's walk- we learnt hard way). Then after exploring you hop back on the 599 or 505 back up to the station-stay on and it takes you to Ambleside then Grassmere. All for £2 ! Guided tour recording, too. Go on upper deck. The 599 is half open topped, too. We took bus on 2 days. Ambleside one day then Grassmere the next. Absolutely brilliant and you can leave your car safe in hotel car park. Buses go to Kendal and Keswick, too. Even Lancaster. The entrance to Orrest Head Wainwright walk is at the end of the hotel drive. There is even a less brutal 'easier' route up. We took that on the way down.

Stayed in May 2024

Staff coming over whilst eating breakfast assuming you have finished and removing plates and bowls with food still on because you have stopped eating for a split second this is not acceptable do better!!

Hotel is quiet and in a good location.

Stayed in May 2024

dated

location

Stayed in May 2024

All the doors and down here and up here

In Windermere

Stayed in May 2024

The bar didn't stay open late closed early

The breakfast was a very good standard with varied choices. The location was well situated within the town.

Stayed in April 2024

On site parking charges £6 per night motorbike pays same as cars.

Staff, location, comfortable room. Plenty of lounge space for guests. Good breakfast.

Stayed in April 2024

Just the look of the outside of the hotel,looks a bit dated and unloved,however the inside did not reflect the inside,in a good way.Everything else was spot on, well done.

Staff were lovely,accomodating,really good customer service.

Stayed in April 2024

Room a little too warm despite turning heating off. Pillows could do with a change. Thought parking was free but there is a small charge per day

Good location. Nice clean room, staff friendly and helpful.

Stayed in April 2024

The hotel itself inside is a bit outdated with ripped carpets in the corridors but nothing that a good lick of paint and new carpets couldn't fix. Have to pay £6 per day for parking which was an added cost but was written on booking description and around the hotel so not an unexpected cost.

Hotel was in a great location for walking into Windermere ( downhill about 45 minutes). Across the road from the train station and buses stop regularly outside. The hotel staff were all really pleasant and seemed happy to be there, always giving a warm welcome. Brilliant hot, full breakfast available with cereal and pastries. Chef always visibly coming in and out of kitchen, with all clean aprons.

Stayed in April 2024

Meals provision was not good for dinner. Breakfast was ok Restaurant was"fully booked" with a coach party. They suggested the Hotel bistro, but this was expensive and the quality was very poor. Needless to say, there was no one else in - we should have realised why?

Location was very good.

Stayed in April 2024

Perfect location for traveller without transport as just over the road from station and bus interchange.

Stayed in April 2024

Expensive, restaurant wouldn’t take food orders even though they was really quiet. Extra pay for parking which should be included in the already high price tag

Great location

Stayed in April 2024

Our room was tiny but we were able to take the dog with us. Room was very well cleaned. I could hear someone coughing all night and they had their tv on all night. However that wasn't the hotels fault. All the staff I met were lovely and helpful.

Stayed in April 2024

Rooms throughout inc dining room were a bit tired looking . A bit of gloss paint required in dining room. Parking spaces limited and not much room to manoeuvre.

Stayed in April 2024

The room was great the Vue was fantastic

Stayed in April 2024

Location and view

Stayed in April 2024

Our room was chilly even though the radiators were on so had a warm bath. We couldn't open the drawers in our room which had the hairdryer in. Luckily I packed my own hairdryer at the very last minute from home.

I liked the view from our room window., Carparking was good value compared to some other hotel parking.

Stayed in April 2024

Mattresses uncomfortable need updating

Location and buffet breakfast was excellent and good value for money

Stayed in April 2024

The beds felt smaller than a double and were too small for the two of us. The walls must be thin because we could hear one person talking from another room all night. £6 parking.

The location is ideal. Good value for money. Nice atmosphere at breakfast. Cosy room. Nice staff.

Stayed in April 2024

Only thing missing was coat hooks and / or a place to dry wet walking gear.

Staff were great, friendly and helpful. Amazing location. Comfortable room - the only thing we missed was coat hooks and / or a place to dry wet walking gear.

Stayed in April 2024

Room was very warm even with the window open. Parking was extra to be paid even though we had paid to stay in the hotel so would have expected this to include the parking.

The room was standard but everything I expected and was comfortable. The shower was lovely and hot and the bed was comfortable. Breakfast was very good and enjoyable and not expensive. Staff friendly and willing to help.

Stayed in April 2024