12, 16-18 & 24 Penywern Road, Kensington and Chelsea, London, SW5 9ST, United Kingdom
#408 of 1,010 hotels in London
Guests' ChoiceBased on 3524 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.1
Staff
8.3
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 9 May 2024
Huseyin
TurkeyThere could be additional information leaflets in the rooms, such as, operating the TV, the lighting systems, air conditioners, colling the reception desk via telephone, etc.. Maintenance may also be improved, etc.
The location of the hotel, friendly staff, clean room and bed, good breakfast and, ,
Stayed in May 2024
Reviewed: 7 May 2024
Yasemi̇n
SerbiaEven though we had pushed the button and warned the staff not to clean our room, they entered our room without permission three times.
Location, cleanness, neighbourhood, staff
Stayed in May 2024
Reviewed: 6 May 2024
Oren
Israelunfriendly staff, said i could check out at 12 then sent someone over at 11:30 to make sure I left.
tiny room, you cant even dry off at the shower and its hard to move beyond the bed as its too small
Stayed in May 2024
Reviewed: 6 May 2024
Hannah
United KingdomRooms very compact Breakfast was mediocre
Bed was very comfortable and we were glad for the air conditioning.
Stayed in May 2024
Reviewed: 3 May 2024
Baldvin
IcelandThe location great, 2 min to the tube, Cafes , bars and restaurants very close to the hotel.
Stayed in April 2024
Reviewed: 3 May 2024
Emanuela
ItalyThere were no hooks to hang clothes
I liked the tranquility of the hotel and its location is very close to the underground
Stayed in April 2024
Reviewed: 3 May 2024
Martha
SwitzerlandWe liked the room!
Stayed in May 2024
Reviewed: 29 April 2024
Jane
United StatesShower was excellent. Bed was comfy. Everything seemed new. Very clean. Location good. Very high-tech.
Stayed in April 2024
Reviewed: 29 April 2024
Somying
ThailandNo drinking water, separate buiding
Great location
Stayed in April 2024
Reviewed: 25 April 2024
Beverley
United KingdomThe hotel was in a great location convenient to local shops, cafes and restaurants and had great travel links as the Tube is less than 5 mins walk away.
Stayed in April 2024
Reviewed: 22 April 2024
Marian
United KingdomEverything was lovely. No problems.
Lovely staff, good location to village, lovely room and bathroom, immaculately clean with a lovely breakfast room.
Stayed in April 2024
Reviewed: 20 April 2024
Howard
FranceThe room was very small ! The price was more expensive than my previous stays.
Very friendly and efficient staff. Very clean hotel and room. Very good bathroom. Very good breakfast - just what I like.
Stayed in April 2024
Reviewed: 17 April 2024
Oscar
GermanyNo teabags or coffee in the room, but there was a water boiler. Empty fridge, nothing to buy, but still needed 100£ deposit upon arrival. Strange.
Above average facilities for England. Heated bathroom floor was a plus. Very nicely decorated room. Modern buttons for AC and lights.
Stayed in April 2024
Reviewed: 15 April 2024
Moroje
Saudi Arabiasmall room
clean
Stayed in April 2024
Reviewed: 14 April 2024
Yavnish
United KingdomThe reception staff on the day were not the most professional but does I stress this didn't apply to all everyone.
Excellent location in Kensington. Parking was free at the weekend due to the public holidays.
Stayed in April 2024
Reviewed: 12 April 2024
Stephen
United KingdomRoom was on the small side
Excellent hotel, clean and comfortable in a great location.
Stayed in April 2024
Reviewed: 7 April 2024
Colin
United KingdomThe room was very small, and the bathroom was tiny. There was no window in the room so there was no natural light.
The rooms are nicely furnished and modern. The shower was very good.
Stayed in April 2024
Reviewed: 7 April 2024
Neil
United KingdomOnly complaint was the room temperature and the method of increasing it
Standard of furnishings, cleanliness, size of room, location, facilities , breakfast, left luggage
Stayed in April 2024
Reviewed: 6 April 2024
Brian
IrelandSmall room
Location
Stayed in April 2024
Reviewed: 2 April 2024
Michele
ItalyI wouldn't use "welcoming" nor "helpful" to describe the staff attitude...
The hotel is nice, very close to the metro station and well connected. Room nice and very clean.
Stayed in March 2024
Reviewed: 1 April 2024
John
IrelandNo Restaurant.
The hotel was brilliantly located close to restaurants and bars and very close to the underground , we traveled from Heathrow Terminal 2 and got the tube right in to Earls Court . I will be telling my Irish friends about the Hotel .
Stayed in March 2024
Reviewed: 31 March 2024
Georgia
United KingdomWe paid for a deluxe room. The first room we were put in had an awful smell of sewage so we called down to reception and asked if they could move us. They did so, but the second room they gave us had a small double bed that folded down from the wall. The mattress was uncomfortable and the metal frame and unstable legs were super creaky. Unacceptable for the price we paid. You do not book a deluxe room and expect to be put on a fold down mattress. Eventually we were moved again and were upgraded. The original room would have been absolutely fine had it not smelt like the toilet.
Good location Clean Rooms The room we ended up in was lovely
Stayed in March 2024
Reviewed: 28 March 2024
Jake
United KingdomOnly thing I didn’t like was the pillows were incredibly hard. But that was all I could say was negative.
It was modern, down a lovely street less than a minute walk to Earl’s Court station. Nice bathrooms with heated floor.
Stayed in March 2024
Reviewed: 27 March 2024
Seth
United KingdomThe customer service was efficient but not friendly or welcoming.
We stayed in a room with a garden view. It was compact, but very comfortable. Everything was clean and in good repair, with modern heating, air-con and lighting systems. It was a peaceful room - little to no noise from outside, but a little noise from doors slamming throughout the hotel.
Stayed in March 2024
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