Reviews of York Pavilion Hotel, Sure Hotel Collection by Best Western 3 stars
Main Street, York, YO10 4PJ, United Kingdom
#93 of 104 hotels in York
Guests' ChoiceReview score
Based on 4178 hotel reviews
7.5Score breakdown
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Cleanliness
7.9
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Comfort
8.0
-
Location
8.3
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Facilities
7.6
-
Staff
8.6
-
Value for money
7.5
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Free WiFi
7.2
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Reviewed: 29 April 2024
Abhinav
India8 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The hot breakfast. The sausage seemed old. Bacon was clearly undercooked.
Comfortable rooms
Stayed in April 2024
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Reviewed: 28 April 2024
Martin
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
They couldn't find our room key so told us to wait in the bar area. No one came to find us when they had found an alternative key. I had to go chase it up myself. Nobody asked if we had a nice stay as we checked out. Didn't expect to pay for parking as we were quests at the hotel
Stayed in April 2024
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Reviewed: 28 April 2024
Darron
United Kingdom1 review8.0“Happy enough and comfortable and a warm good night sleep .”- • Leisure trip
- • Couple
- • One-Room Apartment
- • Stayed 1 night
- • Submitted via mobile
Toilet continues to flush because the button stays down .
Bed was very comfortable and was clean and tidy
Stayed in April 2024
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Reviewed: 28 April 2024
Catherine
United Kingdom22 reviews3 helpful votes8.0“Excellent dining and lovely staff”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Room was a bit tired
Great location, staff were so lovely. Had a great time
Stayed in April 2024
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Reviewed: 28 April 2024
Prof
United Kingdom28 reviews7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
The decor and fittings are a little tired
Great location and. beautiful hotel
Stayed in April 2024
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Reviewed: 27 April 2024
Melissa
United Kingdom2 reviews8.0“Hotel was great good was disgusting”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
We ordered food on the last night cost £29 an food was disgusting
Area an york
Stayed in April 2024
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Reviewed: 26 April 2024
Julie
United Kingdom1 review6.0“The breakfast service and staff made our stay better. The car parking charge is unfair, why advertise parking on site, t”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
No lifts, tight stairways, uneven floors. Our room was tired and dated. The bathroom was basic and not particularly clean. There was clumps of someone’s hair on the bathroom lino, it was never swept up during our three day stay.
The location.
Stayed in April 2024
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Reviewed: 26 April 2024
Christine
United Kingdom7 reviews1 helpful vote7.0“Comfable clean room . Breakfast was very tasty too .”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Was a little cold . Decor : carpets definitely need updating
Quaint little hotel . Bed very comfortable. The private dining rooms looked amazing!!!
Stayed in April 2024
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Reviewed: 26 April 2024
Michael
United Kingdom21 reviews7.0“Reasonable”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Breakfast, hot but not much flavour
Stayed in April 2024
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Reviewed: 25 April 2024
Richardson
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel is a beautiful example of a Victorian hotel. Located on the bus route into York (took about 10 mins) so well placed. Do be aware parking at the hotel is chargeable, we missed that somehow when booking. Staff were lovely, but not chatty. We were actually celebrating our 10th wedding anniversary but no one even chatted with us to know which we felt a bit odd for a family owned hoyel. However everything was clean and tidy. Had breakfast both days and it wasn't amazing but lots of choice of fruit, cereal etc. as well as cooked options. Room was dated and the sheets were of the cheaper variety but a couple of tears in the duvet cover on the edges but it was comfortable enough for 2 nights. Room was large, bathroom was massive and the shower was great too.
Stayed in April 2024
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Reviewed: 24 April 2024
David
United Kingdom1 review8.0“Friendly characterful hotel, a short bus ride out of town”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Generally a nice hotel, some of the carpets and paintwork is in need of a little TLC, but cannot fault the staff and facilities available. Cosy bar, and excellent breakfast choice.
Stayed in April 2024
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Reviewed: 24 April 2024
Tracey
United Kingdom7 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Nothing
Lovely hotel
Stayed in April 2024
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Reviewed: 24 April 2024
Paul
United Kingdom7 reviews1 helpful vote7.0“Charming, good location, great breakfast, friendly staff. Remember you pay extra to park the car.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The car park charge seems a bit odd. Most hotels allow guests to park their cars without charge, but here you pay an extra charge of £10 on the day. It kind of takes the shine off a little bit. The bathroom in our room was functional, but really could do with an update.
The hotel is quite old and lived in, which I quite like. It's got a lot of nooks and crannies and you need to like creaky floors. The breakfast was really good. Nice location, opposite the bus stop. The bar was very nice. The hotel grounds have a bit of charm. Even though you are close to the road, it feels secluded.
Stayed in April 2024
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Reviewed: 22 April 2024
Kirsty
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Really, comfy bed.Brilliant curtains! Great location, nice half hour stroll along the river into town.
Stayed in April 2024
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Reviewed: 20 April 2024
Colin
United Kingdom10 reviews8.0“Enjoy your trip to York, by staying at the Pavilion Hotel.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
N/a ...
Short trip up the A19 off the A 64. Secure Parking, with Bus Stops just outside the Hotel. No 7 Bus runs approx every 10 Minutes into York. Food , of a good standard.
Stayed in April 2024
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Reviewed: 20 April 2024
Julie
United Kingdom20 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Parking on site only 20 per day. Very comfy bed and room was quite . Staff very polite
Stayed in April 2024
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Reviewed: 20 April 2024
Ian
United Kingdom9 reviews8.0“Well located and excellent value for money”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Nothing
The hotel was excellent value for money Parking was extra but available which is a big plus in a place like York We dined in for one night and the food was pretty good
Stayed in March 2024
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Reviewed: 17 April 2024
Wendy
United Kingdom185 reviews19 helpful votes8.0“Love this hotel, it has everything we need, highly recommended”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Comfortable and period accommodation with so much character in delightful setting close to the City
Stayed in February 2024
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Reviewed: 17 April 2024
Chris
United Kingdom92 reviews3 helpful votes8.0“A high quality hotel. Will book again.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Small things: £10 per/night for parking. This number plate recognition for remote exit but failed to work. Piped maudlin Jazz music at dinner and breakfast. The quality of the bread at dinner and again as toast at breakfast which detracted from the standard of cooking
Perfect location for the University. Large, secure car park. Quick, efficient check-in by genial receptionist. Sensible dinner menu with steaks and 'classics' , well cooked and served. Wine list detailed wines by bottle or class at reasonable prices. warm comfortable attic room. Good shower.
Stayed in April 2024
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Reviewed: 16 April 2024
Austin
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Car park is pricey. £10 per day is a bit steep
Very nice grounds. Friendly staff and a great place to stay and freshen up
Stayed in April 2024
-
Reviewed: 14 April 2024
Ian
United Kingdom6 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Be wary of the charge for car parking. Not prominent on description and Manager is very argumentative about it.
Stayed in April 2024
-
Reviewed: 13 April 2024
Kubra
United States21 reviews7.0“Nice quaint spot for a short holiday to York”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Walls were so thin -we could not only hear a conversation next door but also someone snoring even with earplugs
Charming and quaint
Stayed in April 2024
-
Reviewed: 13 April 2024
Steve
United Kingdom12 reviews8.0“Nice stay again”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
radiator wouldn't turndown in bathroom
nice room , which was allocated by request
Stayed in February 2024
-
Reviewed: 12 April 2024
Callum
United Kingdom5 reviews9.0“Very Cute Stay, would stay again”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The door of our room leading onto the shared balcony had warped so much it wouldn’t close properly!
Loved the whole aesthetic of the building, all the staff we encountered were superb.
Stayed in March 2024
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