Nothing

Breakfast staff location

Stayed in May 2024

Nothing to dislike but would say £10 a night to park your car is a little bit unfair when your a paying guest

Very nice hotel , lovely bar & drinking area , all staff were lovely

Stayed in May 2024

Traffic noise

Lovely setting and facilities

Stayed in May 2024

No Guinness on tap.

Beautiful, quirky and tons of character. Friendly and helpful staff. Loved the outside area.

Stayed in April 2024

Nothing comes to mind

Good

Stayed in May 2024

Room 14 experiences a very loud and irritating hum making sleep virtually impossible. We were moved to another room. There is a very restricted menu. We found the bar pricing a little expensive. The mattresses are very firm.j

The location is ideal for a leisurely stroll into York. The Hotel is full of character and beautifully furnished. The staff are the friendliest and most helpful that we have met in a long time.

Stayed in May 2024

Staff at front desk weren't up to standard this time around

Returning many times as a lover of this delightful country house hotel in charming and convenient surroundings. Great access into York City Centre, but once within the hotel grounds you could be deep in the country. Everything meets expectations with reasonable prices that are clearly flexible and influenced by occupation rates.

Stayed in May 2024

Little bit out of the city centre although buses are available right outside the hotel Check in at 3 o’clock seems too late for our stay

The gardens are spectacular and the rooms facing the gardens are very quaint Beautiful period hotel, fantastic breakfast and friendly staff

Stayed in May 2024

It's very very minor and probably personal preference but find the beds are a little on the firm side.

Perfect for uni and great bus access to town, lovely hotel with character and nice staff. Nice buffet and cooked to order breakfast options in pleasant dining room also good pub nearby. Stayed often always clean, pleasant etc.

Stayed in April 2024

Nothing

Comfortable , good breakfast and dinner. Staff very helpful and attentive - good price

Stayed in May 2024

Night audit / concierge bringing a crazy angry guest to my room at 4:30am trying to scam a free upgrade for themselves. Basic rooms have the start of a mould problem. The beds are well creaky.

Help I got from Riccardo in the end.

Stayed in May 2024

The breakfast was disappointing after the dinner service, we had poached eggs on toast, which were quite dry and the breakfast selection was quite limited.

The room was nice, although the decor was a bit outdated. We had dinner at the hotel, the food was great and the service was friendly. The balcony in our room was nice and the little green area was very cute. It was very clean as well. Private parking was convenient.

Stayed in May 2024

I applied for an upgrade to a four poster room which was a lovely treat. The room and facilities were very clean. Staff were super friendly. Plenty of choices at breakfast.

Stayed in May 2024

The room was smaller than expected.

Nice staff

Stayed in April 2024

The hot breakfast. The sausage seemed old. Bacon was clearly undercooked.

Comfortable rooms

Stayed in April 2024

They couldn't find our room key so told us to wait in the bar area. No one came to find us when they had found an alternative key. I had to go chase it up myself. Nobody asked if we had a nice stay as we checked out. Didn't expect to pay for parking as we were quests at the hotel

Stayed in April 2024

Toilet continues to flush because the button stays down .

Bed was very comfortable and was clean and tidy

Stayed in April 2024

Room was a bit tired

Great location, staff were so lovely. Had a great time

Stayed in April 2024

The decor and fittings are a little tired

Great location and. beautiful hotel

Stayed in April 2024

We ordered food on the last night cost £29 an food was disgusting

Area an york

Stayed in April 2024

No lifts, tight stairways, uneven floors. Our room was tired and dated. The bathroom was basic and not particularly clean. There was clumps of someone’s hair on the bathroom lino, it was never swept up during our three day stay.

The location.

Stayed in April 2024

Was a little cold . Decor : carpets definitely need updating

Quaint little hotel . Bed very comfortable. The private dining rooms looked amazing!!!

Stayed in April 2024

Breakfast, hot but not much flavour

Stayed in April 2024

The hotel is a beautiful example of a Victorian hotel. Located on the bus route into York (took about 10 mins) so well placed. Do be aware parking at the hotel is chargeable, we missed that somehow when booking. Staff were lovely, but not chatty. We were actually celebrating our 10th wedding anniversary but no one even chatted with us to know which we felt a bit odd for a family owned hoyel. However everything was clean and tidy. Had breakfast both days and it wasn't amazing but lots of choice of fruit, cereal etc. as well as cooked options. Room was dated and the sheets were of the cheaper variety but a couple of tears in the duvet cover on the edges but it was comfortable enough for 2 nights. Room was large, bathroom was massive and the shower was great too.

Stayed in April 2024