Kerr Serign, PMB241 Kololi, Gambia
#2 of 7 hotels in Kololi
Guests' ChoiceBased on 169 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
8.8
Facilities
8.1
Staff
8.8
Value for money
7.9
Free WiFi
4.8
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End of dialog contentReviewed: 12 January 2024
Amanda
United Statesn/a
We really enjoyed our stay at Kololi Beach resort. The rooms and beds were comfortable and it had a beautiful balcony. The area is very lovely with a short walk down to the restaurant right on the beach. The restaurant serves really nice food and we spent some time at the pool. The location is right next to the strip where you can visit many shops and restaurants. The people working here are very friendly and accommodating. We would definitely recommend this place!
Stayed in December 2023
Reviewed: 3 January 2024
Ab
United States- Cockroach in the room - The resort is a members club first and a hotel second, so you'll be a second class citizen the whole time - Cleaning staff came to solicit tips on my first day there and then never cleaned the room during the stay even though they were supposed to for my stay duration - Beach and pools get blocked by towels early so the resort areas are basically empty but there is nowhere to sit. - Even though I got a late checkout, cleaning staff kept bothering me every few hours - Loud music from nearby bar until 4-5 am - [Not hotel's fault] Power blackouts inconvenient while showering
- Location is excellent for Senegambia strip - Beach access is nice and you can see wildlife right on the premises - Reception staff were very friendly
Stayed in December 2023
Reviewed: 10 December 2023
Jose
SwitzerlandZero service
Stayed in December 2023
Reviewed: 7 December 2023
Rahel
EthiopiaFor the future adding more details on the location of the rooms will be helpful. Consider indicating clearly which rooms have ocean view and specify the bed and breakfast option. I did not know about the classification (Stone, spring etc.)This is not clear on the website. The sound from neighboring businesses was not expected finally good to replenish soaps without request and add shampoos conditioners in your package. Thank you
I had good short stay, enjoyed the premises, staff are friendly and very helpful. Rooms are clean, the food was very good. The view from the restaurant at the beach was enjoyable.
Stayed in December 2023
Reviewed: 26 November 2023
Kim
United StatesAnts in the bathroom.
It’s beautiful, comfortable, has a nice restaurant and entertainment, great pools, seaside.
Stayed in November 2023
Reviewed: 16 November 2023
Patsy
United KingdomHad to pay good food but think should be included in price
Stayed in November 2023
Reviewed: 4 November 2023
Darko
SloveniaAwsome location ,frindly stuff ,I would recomend to everybody..the best in Kololi!!
Stayed in November 2023
Reviewed: 1 November 2023
Darko
SloveniaSuper location,awsome resort..friendly stuff, all you need is here..i would recomend!
Stayed in October 2023
Reviewed: 27 October 2023
Alfred
United KingdomNothing everything was fine!
The hotel was sprayed every 3 days hence no mosquitoes
Stayed in September 2023
Reviewed: 1 October 2023
Abraham
United KingdomWi-Fi doesn't work! The dongle wifi was very slow despite staff making good efforts to sort the issue with the internet. Intermittent power cuts
Proximity to restaurants
Stayed in September 2023
Reviewed: 26 September 2023
Amadou
United StatesParking was limited/tight, they could have open their other parking facility.
Close to an amazing beach and was clean, the customer service was great.
Stayed in September 2023
Reviewed: 30 May 2023
Nathaniel
United Kingdomeverything
the location
Stayed in May 2023
Reviewed: 17 May 2023
Luvuyo
South Africaclean and good location
Stayed in May 2023
Reviewed: 10 April 2023
Terrence
United Kingdomnothing
location, staff and facilities.
Stayed in March 2023
Reviewed: 8 April 2023
Philip
United KingdomAbove
Showers flooded and whilst in use we had to brush water into drain. Air con didn’t work but no one came to explain we may need to pay. It’s advertised as having A/C? Mosquito blinds fell off windows Outside rooms unclean Club house dirty windows marked and badly fitted
Stayed in March 2023
Reviewed: 29 March 2023
Chuks
United KingdomNothing I can remember
The look and feel of the resort was very relaxing. The beach front bar and restaurant were great too. Easy walking distance to the Bars, Restaurants and Clubs on the Strip. An easy one to recommend.
Stayed in March 2023
Reviewed: 12 March 2023
Elisha
SwitzerlandWe didn't like the staff. Whenever we had a question, they didn't seem to be happy to help us.
We liked that the hotel was in the middle of Senegambia with lots of bars and clubs.
Stayed in February 2023
Reviewed: 10 March 2023
Asha
United KingdomOne of the most problematic issues with this resort has to be the Wifi, many reviews were left regarding this and still nothing has been done. This doesn’t reflect on the staff but the owner/s of this resort need to ensure they provide a consistent and RELIABLE wifi services especially if you have foreign workers staying at your properties. The second biggest issue has to be cockroaches, it made my entire stay very uncomfortable. We had to purchase multiple bug sprays and we still continued to find them on BEDS, corners of the room, curtains and one even went inside my suitcase!!!! Again, this is in no way a reflection of the staff but this responsibility solely lies with the owner/s of this resort. Simple refurbishments and adjustments can easily make a huge difference. This has nothing to do with cleaning etc but very poor ventilation, gaps in walls, broken FRONT doors to the actual studio, gaps on the actual front doors! The room smelt of damp and toilet sewage, no ventilation in the bathroom. Gaps and mould around the back of the actual toilet itself. This is a beautiful location with beautiful beach side restaurants but it’s being let down by lack of management when it comes to bringing the standards up especially when you are in a competitive area with other resorts within similar price range!
The resort is located on the Serekunda Strip, which is the main hub for tourists. you get good restaurants and convenient transport to go further out if you wanted. The staff were incredibly friendly and professional, very helpful and interactive.
Stayed in March 2023
Reviewed: 19 February 2023
Fabian
NigeriaNo Wi-Fi and there was no intercom so communication was difficult
The serenity of the environment
Stayed in January 2023
Reviewed: 18 February 2023
Susan
NigeriaGuests should have the option of bed & breakfast particularly for those who are not on leisure trip. Lack of intercom , poor Wi-Fi service & no Tv after a long day
The environment was good but it lacked intercom to reach the front office when there was a need to contact them particularly about the poor Wi-Fi. Breakfast was not part of the cost neither was there TV for those who traveled for work not leisure
Stayed in January 2023
Reviewed: 12 January 2023
Ajie
GambiaThe facility is too old. The air conditioner was not strong enough for the living room. Our first night was a nightmare due to lack of air conditioning. The bathrooms had a strong smell. The staff did their best to clean them, but they still had a strong stench. The hot water was terrible. It's hot one second and cold the next. Taking a shower was not a pleasant experience. We were in the Pen house, Spring 17. It wasn't worth the amount of money we spent.
The location was good and the staff were very friendly. The Facility engineer was very nice and helpful.
Stayed in January 2023
Reviewed: 31 December 2022
Shen
Canadastaff always make mistake.
car damaged in the parking place for several place.
Stayed in December 2022
Reviewed: 1 December 2022
Monika
PolandStaff was very friendly:)
Stayed in November 2022
Reviewed: 29 November 2022
Paul
United Kingdomnothing to dislike
I’ve been to The Gambia before and Kololi Beach Resort is by far the best place I have stayed. Every member of the team were very friendly and helpful. The cleaning of the rooms was impeccable.
Stayed in November 2022
Reviewed: 12 September 2022
Nuno
United Arab EmiratesI arrived to the property late night as it was supposed and there was no one to receive me more than an security guard, who even didn't know where my room was. At my bath-room there were not any towels for me, and at the early morning when I searched for some people at the reception or any other satff to get me some towels, no one was there. I waited until 09:15 by the arrival to the reception staff and only then I could take my bath and prepare myself for the meetings I had already scheduled for the first hours. At my booking I asked for breakfast. At the hotel I realize that is not usual at that hotel and there was no one to serve the breakfast before 09-10am.
Stayed in August 2022
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