Kerr Serign, PMB241 Kololi, Gambia
#2 of 7 hotels in Kololi
Guests' ChoiceBased on 169 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
8.8
Facilities
8.1
Staff
8.8
Value for money
7.9
Free WiFi
4.8
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End of dialog contentReviewed: 27 April 2024
Bizin
CameroonThe loud music from across the streets could be a nuisance to sleep sometimes
The natural environment, the beach, the cleanliness especially and that it was at the center of touristic activities.
Stayed in April 2024
Reviewed: 21 April 2024
Akua
GhanaNo television in the facility
Everything was great
Stayed in April 2024
Reviewed: 27 March 2024
Anne
United KingdomService could be a little slow at times but on the whole I would definitely book again
The Breakfast was excellent however on some occasions the service was a little slow
Stayed in January 2024
Reviewed: 25 March 2024
Julie
United KingdomA bit concerned about the bathroom window. It didn’t lick in the inside and could be opened from the outside so I was a bit worried about security.
Beautifully maintained and clean.
Stayed in March 2024
Reviewed: 8 February 2024
Christine
United StatesA little far from the beach. Stuffy smell in room. Some maintenance needed. Eg shower door, toilet..
Location. Top bar. Diamond, the server, was exceptional.
Stayed in February 2024
Reviewed: 6 February 2024
Christine
United KingdomPerhaps utensils all a bit out dated
Location love it Much improvements since 3years ago Great improvment with restaurant good menu
Stayed in January 2024
Reviewed: 3 February 2024
Evan
United StatesVilla 9 did not have wifi access, the AC did not work, and the fridge wouldn’t close properly
We stayed in two different Villas. Both were similar levels of cleanliness and quietude. However, Villa 16 had good amenities and villa 9 did.
Stayed in February 2024
Reviewed: 8 January 2024
Shami
United KingdomNo TV in the room and given the amount we paid, this was an expecttaion. Room was also smaller than expected. Re the self catering, very little cutlery and plates to use
Location was great, beach was amazing, staff were brilliant and the overall setting was just beautiful
Stayed in January 2024
Reviewed: 5 January 2024
Karl
United KingdomIf you book at the top in the apartments, expect loud music from a bar called GTS. It played loud music until 5am, most nights. I can sleep through most things, but this was too much. It ruined my holiday for 4 nights, until I paid for an upgrade to move. I think this is with thinking about before you book. If you want to go bed and sleep without noise, you’ve not a chance. The villas towards the beach though, perfection.
I’ve been coming to the Gambia for 20 years, so I’ll leave an honest review. Kololi is pretty much the best place to stay in area, clean, tidy, staff are fantastic and the location is perfect. I wouldn’t stay anywhere else.
Stayed in January 2024
Reviewed: 2 January 2024
Haddy
United StatesNothing
The location. The Spring suite was clean,had everything we needed and was comfortable. In addition, staff was very helpful and very welcoming.
Stayed in January 2024
Reviewed: 1 January 2024
Afua
GhanaBreakfast was not good please try and make it a buffet
Stayed in December 2023
Reviewed: 23 December 2023
Lauren
United StatesGreat location right in center of tourist area. Beautiful resort - the buildings and property were very nice. Security out front 24/7. Great restaurant on the beach, and very nice swimming pools. Helpful staff.
Stayed in December 2023
Reviewed: 4 December 2023
Ruth
United KingdomNoise went on until around 5am so no sleep beds not overly comfortable, meal in restaurant was overcooked and not nice, beach service during the day non existent, didn't like the smoking pipes while people were eating should be a separate area. On the whole resort not as good as it used to be.
The staff in the restaurant are amazing always friendly and happy to help.
Stayed in December 2023
Reviewed: 26 November 2023
Hendrik
SwitzerlandOur rooms were a bit far from the restaurant and beach
The restaurant, including the breakfast, was good. We also liked the room with AC and fridge. Good location as well.
Stayed in November 2023
Reviewed: 17 August 2023
Jazz2204
NorwayI didn't like when you order something at the restaurant they asked for your room nr and when I paid my bill and left the resturant the bill was not registered as paid and when I checked out,all of a sudden I had unpaid bills according to them whilst I had already paid it, so a tip to others: Keep all your receipts. But it got sorted out in the end but that was a bit of a bummer.Apart from that, it's a lovely place and I will return
The location is perfect and near to everything.Staff is friendly and rooms are clean
Stayed in July 2023
Reviewed: 11 August 2023
Magdazw
PolandI don't know if the owner or manager reads guest reviews, and if he does, why doesn't he draw conclusions? Guests mainly complain about street noise, poor internet and staff. We lived by the beach, so we had silence, but other complaints I have to confirm. For 1.5 days the wifi didn't work at all, then it got better, but sometimes it was gone for a few hours. The ladies at the reception are unsympathetic, cleaning is too rare (if you have a kitchen in the apartment and you cook, throwing out the garbage once every 3-4 days is far too rare). There is no staff on the beach at 9am. Of the three pools promised, one is not working and the other is microscopic. The third is ok. There were cockroaches in the kitchen, we killed 10 or more on the first day. Yuck.
Very nice hotel, large area, lush and well-kept garden. We stayed in a bungalow by the beach, so it was a 2 minute walk to the ocean. Very clean. Nice beach with free sunbeds. There are a lot of restaurants and bars around, there are also a few shops and a fruit stall.
Stayed in August 2023
Reviewed: 9 August 2023
Leanne
United Arab EmiratesThe hotel staff were really lovely and helpful, the villa was clean and the beds very comfortable.
Stayed in August 2023
Reviewed: 20 June 2023
Yuwei
ChinaRooms arranged nearing the noisy street,all night awake,poor nightmare.
Stayed in May 2023
Reviewed: 11 June 2023
Anicia
NamibiaThere was not much I did not like about the property.
The property was located across the convention centre, had 3 pools and a beach access with a restaurant on the beach. Air conditioned rooms were really great. Staff were excellent, friendly and went the extra mile.
Stayed in June 2023
Reviewed: 10 June 2023
Alieu
United KingdomThe breakfast location is too far from guest rooms. Shower could be much modernised and needs space. No TV in bedroom.
The room size was adequate. AC was very good and kitchen facilities were in top condition. Very nice and spacious balcony with great view. Very good security service and wonderful reception at the front. Always happy to help and answer questions. Ida and Haddy were fantastic.
Stayed in June 2023
Reviewed: 25 April 2023
Simon
United KingdomNo TV. Long walk to the beach.
Location to nightlife/ bars
Stayed in March 2023
Reviewed: 24 April 2023
Sharon
United KingdomI didn't like the shower in the room. No shower tray. It is unfinished, a missing row of tiles. Walking down the strip, the constant hassle you get from the Gambian men is off putting. They have what I call a certain chat up line" They start chatting to you friendly, then they might give you a gift then they ask you to give them something from your heart i.e. money! Not a good look for a country that survives on the tourists coming to inject money into the country.
The location is good to access the beach and restaurants on the strip. The restaurant is very good, not sure if they are over priced, but the meals are freshly cooked and the service is very quick. The staff are friendly and polite.
Stayed in April 2023
Reviewed: 28 March 2023
Eric
NetherlandsNo internet in the rooms during the whole stay despite repeated reminders at reception. Management who are visible and smiling friendly but not dealing with questions and problems faced by guests. The property is run mainly for the benefit of members, paying guests appear to be mainly an additional money maker.
Nice setup, gardens well kept, relatively well maintained on the outside
Stayed in March 2023
Reviewed: 20 March 2023
Luuk
NetherlandsA bar across the street has a license to have live music till very late. Not the fault of Kololi (they were there first), but in practice, one side of the building suffers from a lot of noise (and so do the other hotels in the neighborhood, I guess). Staff was very friendly and did their best to move us to another, more quit, location immediately (again, many thanks). But in practice, Kololi can not really rent these rooms out anymore and shouldn't. Further, and we get to the really minor stuff, the shower doors are not well designed or put in place. As we were in two similar rooms (a noisy one and a quit one), we could compare, and they both had the same problem of not smoothly closing on one side. Also the same problem in both rooms was a little musty smell. With the use of the room you didn't notice in practice, but a good look at the airco for instance will probably fix this.
The staff was amazing. Friendly, helpful, really, nothing we could have wished for more. Also very nice pool and very clean and good restaurant. We trusted this restaurant completely. Kololi beach tried to have some kind of activity every day, which is commendable. Location for us was excellent except for the bar across the street (see negative comments). We loved Kololi so much we will definitely be back and hope to great the same staff again.
Stayed in March 2023
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