Costa Varnali Street, Koutouloufari, Hersonissos, Crete, Koutouloufari, Hersonissos, 70014, Greece
#28 of 315 hotels in Hersonissos
Guests' ChoiceBased on 265 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
8.8
Facilities
9.3
Staff
9.7
Value for money
9.0
Free WiFi
8.5
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End of dialog contentReviewed: 4 June 2024
Christine
FranceThe quirky but beautiful design of the complex - and they have spent a fortune on it, the quality of the materials and its integration into nature and the site has to be commended - has one potential flaw: a slight lack of privacy and some of the views are ruined by the rooms overlooking each other rather than over the sea or the mountain. Our first room, lovely though it was, made us feel hemmed in and slightly claustrophobic despite being quite large! If privacy, seclusion and a feeling of space aren't essential to you then fine, you'll love this resort. We managed to eventually get a room facing outwards and not too hemmed in.
Excellent staff. The property is very beautiful and extremely well maintained. The food is of a high standard too. One is made to feel very welcome. The bar at night is superb with far reaching views. The spa is worth mentioning - my partner and I had very good treatments/massages by the very professional and committed Christopher. First rate. Also the cleaners are very dedicated and nothing is overlooked. A very tight-run ship indeed - hard to fault. You can feel the quality of the equipment, building materials and design and the real commitment of the staff to their guests.
Stayed in June 2024
Reviewed: 4 June 2024
Jack
Israel....
it was an exceptional experience from start to finish. The moment I arrived, I was greeted by friendly and attentive staff who made the check-in process seamless and welcoming. The resort itself is stunning, with beautifully landscaped gardens and breathtaking ocean views.
Stayed in June 2024
Reviewed: 21 May 2024
Bilal
JordanMy room felt a bit isolated from the rest of the hotel it was the last room in the resort up .
Everything is nice and beautiful stay in a beautiful village
Stayed in May 2024
Reviewed: 13 May 2024
Giulia
ItalyThe breakfast wasn’t fantastic but ok. A large choice of food.
Super nice atmosphere and warm water in the swimming pool.
Stayed in April 2024
Reviewed: 11 May 2024
Zoë
United KingdomBed was uncomfortable
Heated pool. The staff were exceptionally nice. Food was delicious and healthy.
Stayed in May 2024
Reviewed: 5 May 2024
Yuliya
IsraelThe only minus would be distance from the main road (trip pickup buses not coming to the hotel).
Very beautuful place, built in different levels. Comfortable rooms, ,excellent cleaning, food is fantastic - varies every day and very special. Heated pools make a difference and are very pleasant. The staff is very helpful.
Stayed in April 2024
Reviewed: 2 May 2024
Roei
IsraelGreat service and hotel
Stayed in April 2024
Reviewed: 2 May 2024
Prayag
United KingdomNothing
Brilliant and clean accommodation! Have to say the staff were the best part!! Sylvia, Nikos, George and many more made our stay worthwhile!! Defo will be coming back!
Stayed in April 2024
Reviewed: 30 April 2024
Niv
Israelnothing
absolutely everything
Stayed in April 2024
Reviewed: 28 April 2024
Guy
IsraelSome minor design flaws in the room, not a big issue.
great location, amazing food, friendly staff, and a beautifully designed hotel. The pool bar is incredible and overall amazing value for money. One of my top picks.
Stayed in April 2024
Reviewed: 28 April 2024
Donna
NetherlandsNothing
Location and everything about it was fantastic
Stayed in April 2024
Reviewed: 27 April 2024
Monica
CanadaThe buffet food was good but never was the food hot. Instead the selections were warm at best unless you ordered an omelette which came right off the grill
Property is beautifully maintained and easy to get around
Stayed in April 2024
Reviewed: 26 April 2024
Paperny
IsraelBest hotel. Best vacation. Thanks to yanis and dimitris.
Stayed in April 2024
Reviewed: 25 April 2024
Jeremy
United StatesPools
Stayed in April 2024
Reviewed: 23 April 2024
Julien
France-
Very good Thanks for the gift when we leaved
Stayed in April 2024
Reviewed: 23 April 2024
Pavel
Czech RepublicNo labels for food (at least hot, with alcohol, vegetarian...), complicated check-in procedure requiring installation of a specific application to cell phone, small parking place, very soft mattress, expensive beer.
Spacious, well equipped room. Super clean. Kind staff. Variety of delicious food for dinners. Heated swimming pool.
Stayed in April 2024
Reviewed: 20 April 2024
Liron
HungaryThe hot tub at the balcony was not working because of water temperature problems during all of our stay and it was very disappointing .
We arrived at the resort entrance and the stuff welcomed us with a refreshment kit for us to calm down after the flight and drive (: it was amazing and necessary 😀 Until the last minute everyone was super kind and gave us a lovely service ❤️ We will be back for sure!
Stayed in April 2024
Reviewed: 19 April 2024
Hans
NetherlandsNothing
Great food, laid-back accommodation, gorgeous, comfort, very friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Megi&ron
IsraelAlthough I have a lot of good things to say, there were a few things that slightly detracted from our experience. *We booked a suite with a jacuzzi, we paid a higher price for it. Unfortunately, it did not work throughout our stay and they were not able to fix it, The water was freezing. The compensation we received is a 30 percent discount on the next order (We asked to change rooms but there was no option) We were with small children and we booked this room to enjoy the jacuzzi in front of the sea view, while they slept..Unfortunately we looked at a huge and beautiful jacuzzi, without any possibility to enter it. The solution to such a situation is to check each room before the guests enter and make sure everything is working properly, this would have prevented any unpleasantness (I am attaching a picture from the jacuzzi and the view) *The design of the room is stunning, the problem is that it is impractical. For example, the bed stood on a A kind of stage... We and the kids - kept getting stuck on this step and getting injured. The kids fell out of it and so did we. This stage is absolutely unnecessary 😅. *The last thing, which could have greatly improved the experience, is the option to completely darken the light. There are several windows in the room that cannot be darkened and light comes in early in the morning. But you can find creative ways to darken, we put pillows and it helped, so that can be managed. *It is important to note, they do take responsibility for what is possible from their side - On the second day of our arrival, we discovered that there was no hot water in the shower, it took them about half an hour to fix the problem, and for that the hotel sent us a compensation - dinner and luxury wine during the meal, which was very nice of them and it definitely improved the feeling. So although not everything was perfect, we recommend this place
The place is beautiful, everything is amazingly designed, the pools are beautiful, the service exceeded all expectations, there was delicious food, delicious desserts, they gave a feeling of royalty and excellent and personal treatment. They made sure to compensate us as soon as there was a problem with hot water in the shower. There is a great gym, a pool for children, a breathtaking view. Huge bed in the room. We arrived very late and they made sure to bring us food and accompany us to the room, brought all our belongings to the room. There was a stunning bath in the room that overlooked the view. Huge sunbed on a large balcony. The breakfast is varied and the dinner is special and delicious. Thank you!
Stayed in April 2024
Reviewed: 8 April 2024
Sade
United KingdomNothing really. If I could have stayed 3 more days I world have! One suggestion would be to also give complimentary water left in all the room fridges on tables at lunch and dinner.
It’s so beautifully designed with stunning views of the island and the sea. You can see how much effort has gone into creating a sense of calm for the guests. The staff are warm, friendly and super helpful. The hotel is family friendly and all the outdoor pools are heated which rarely happens in Crete. The food is truly Mediterranean and thoughtfully made. The desserts were awesome and were like works of art. It felt like eating out when we had dinner there.
Stayed in April 2024
Reviewed: 6 November 2023
Jeremy
CanadaThe only thing worth mentioning is the lack of modern outlets that support USB-A/USB-C, but that can be remedied with appropriate adapters.
The amenities were plentiful, from multiple pools, to a gym, to a spa (not used, but it’s late in the season for this review). *Would provide photos, but videos mostly taken of the resort.
Stayed in November 2023
Reviewed: 29 October 2023
Michelle
United StatesThe split level rooms are in a secluded area of the resort but we wanted to be close to all our friends that booked one bedrooms. Thankfully the receptionist was able to find a solution to move us closer to our friends.
I loved the resort. It was super convenient with the kids, the rooms are generous in size and there's a cozy and safe feeling to walk around the resort and utilize the common areas. My kids felt comfortable to walk from our room to our friends' rooms and to the pool. The food was very good and varied, you can feel they put in a lot of effort. The staff was really nice and friendly. I really can't recommend it enough, We will definitely be back.
Stayed in October 2023
Reviewed: 25 October 2023
Rajeev
IndiaIts facilities
Stayed in October 2023
Reviewed: 23 October 2023
Paul
United KingdomThe smell from room The hot dishes offered for dinner
I will try to be realistic , I work in hospitality and I know what and how much means a review for a serious business…beautiful resort, location, cleanliness, facilities, staff I would say 5 stars and I mean it, if you want a beautiful experience then this is what are you looking for ! But as everything in this world isn’t perfect…I called the resort to let them know we will be later than we expected , our flight been delayed and they been lovely arranging a airport transfer for us, we been expected even was late with a small cold buffet for dinner more than we expected; at check in the receptionist , a lovely , lovely lady Felicia had made the effort to speak with us in our native language, my wife doesn’t speak English and Mrs. Felicia has been amazing , we been informed we received a upgraded room instead of room, private pool, inland view etc. , a room with private pool sea view etc. , … we didn’t plan on spending much time in resort we wanted to visit the island to see as much was possible from, now the “ let down “ part , the room was gorgeous , clean , bright but it was a weird smell of cleaning products and not sure what else so on our stay we kept the windows and terrace door open for fresh air otherwise we wouldn’t be able to sleep there also sea view for us been actually street view and not much privacy ; on let down chapter we have got half board and if the breakfast was perfect on dinner I would say apart of cold buffet which was absolutely perfect almost everything what was hot ( stew, chicken, pork , etc)quite bland and taste less.
Stayed in October 2023
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