The water in the pool were too much cold...

Our room with the amazing view, the breakfast was good, the beach of the hotel wow!!

Stayed in September 2023

The hotel is very vast and it is hard to get around except with a motorised buggy, and the facilities/decor are a bit old/tired. However, we were informed that a renovation should be occurring soon with the new management. While we didn’t have a bad experience, it seems the all-inclusive guests of the hotel receive a different offering from the half-board or B&B guests, which seem more crowded and of lower quality, so bear this in mind when making the choice. The hotel is very self contained however, even with a supermarket where you can find anything you need.

Great location close to Heraklio with nice beaches and attentive staff. Excellent food prepared to high standards with fresh local ingredients. The staff at the Safran and Seasalt&Rosemary restaurants know the meaning of greek “Filoxenia” and made our stay more enjoyable and memorable. The staff really go above and beyond. Also, depending on which room (suite) you book, you will have a private cabana reserved in a VIP section of the hotel’s beach which is a nice bonus.

Stayed in September 2023

The corridors are terribly dirty in this lifestyle hotel, there was even broken glass that has cut our child's foot! The chairs and tables are often sticky, the waiters working on the terrace at the Red Pepper restaurant are rude. There were 3 toilets in the room but they were very difficult to flush, often impossible. The central air conditioning is loud, I had a hard time sleeping at night, and it was impossible to turn it off. We reported problems with the room, they were supposed to come out to fix it, but nothing changed. The all inclusive only included certain drinks (medium quality), the H2O pool bar for example only had tap water as part of the all inclusive. When we left, there was an item on the bill that we had not consumed, we pointed out that it was not our signature, but the reception lady made us pay for it. What was the reason for the signature then? It is outrageous that I had to pay for the drinks of another guest!!!! All in all, it would have been nice to have some compensation for the inconvenience, but this was rigidly refused.

I loved the huge, lush garden and the pools. The private beach is pebbly but nice and well equipped. The lifestyle two bedroom suite is huge and spacious with two balconies. The a'la carte restaurants (Rosemary, Safran) are very good. The a'la carte dinner at Safran restaurant as part of the all inclusive service was wonderful. The evening activities are varied, I particularly liked the Greek night. Translated with www.DeepL.com/Translator (free version)

Stayed in August 2023

The bathroom could use a bit of an upgrade (it was making a lot noise - i think every time that someone from upstairs was using the shower/toilet)

Everything was great. Next to the beach (public and private). Nice crew.

Stayed in August 2023

Rooms were a bit tired as was most of the resort.

The location and views were amazing.

Stayed in August 2023

We had many"towel warrior" at early morning, in the hotel.

The breakfast was really varied, included more greek speciality.

Stayed in August 2023

The breakfast in the main restaurant. Poor quality! Excellent in the Sea Salt and Rosemary restaurant.

Stayed in August 2023

The beach rules (sun bed can’t be reserved, unattended towels will be removed) was not enforced at all. We arrived at the beach at 9am and there were maybe 15 people there, yet every single sun bed was occupied with a towel. Some of them stayed that way for hours with people being prevented from enjoying the beach ourselves included.

The view and location of the à la carte restaurants was exceptional and in general the location and services of the resort were really nice.

Stayed in July 2023

Facilities could’ve been better

Location

Stayed in July 2023

I felt that buffet dinner was a bit over priced.

It was easy to find and park the car. It was spacious and thus did not feel crowded. You had a several beaches (+a pool) to choose from. The view from the bedroom was lovely and gave this “brochure-holiday-vibe”.

Stayed in July 2023

Old bathroom which should be renewed.

Overall facilities, with many swimming pools, water slides and private beach

Stayed in July 2023

The gym - in bad condition, no air conditioning,

The private beach, nice staff, big rooms - we were upgraded,

Stayed in June 2023

Good location ( close to the sea)

Stayed in June 2023

All

Breakfast was bad

Stayed in May 2023

The rooms were old and we missed electric socket in the bathroom.

We enjoyed a lot. It was a lovely resort with all facilities. Good breakfast . Nice big suite and very quiet with a fantastic beach view. Will come back again….

Stayed in May 2023

Some days dinner was not at level. There are no descriptions and indications of the services available at the hotel.

Excellent location and facilities. Right on the sea, wonderful site. Staff very friendly and useful.

Stayed in May 2023

A lot of the facilities are a little tired and old and could do with updating. The playground appears to be falling apart and is closed down, this wasn't advertised anywhere on the site or booking.com and it was one of the main reasons we chose the hotel so our son could use it. There is a big selection of food in the all inclusive buffet and there are some things which were tasty but in general it really wasn't anywhere near as good as the al a carte. I think this is probably pretty standard for an all inclusive however. The beer in the all inclusive(I paid for one as we had half board) wasn't good although I did manage to drink it, the wine I left on the table untouched after I tasted it. All of the suites that we stayed in when we were given the free upgrade were in various states of disrepair and were badly in need of updating. We much preferred our original bungalow, I would have been really unhappy if we had paid the extra cost for a suite.

We spent most of our stay in one of the bungalows which we really liked. We had a lot of room in there, a separate sitting room and a small fridge. There was a really nice kids club and although our son was too young to stay there with the child minder, she allowed us to come and let him play with the toys and in the ball pit. All of the staff were really nice and helpful to us and they even sent a cake up to my room on my birthday. Every interaction with the staff members was really good and they were always very nice to us and helped us out with any request we had. The salt and rosemary restaurant has fantastic food, although it is quite expensive. There was a storm while we were there and all the local restaurants were closed but the hotel gave us lunch even though it was not included in our room rate (we had half board). They gave us a free upgrade as they were closing the bungalows where we stayed as it was the end of the season. We didn't like the suite that we were given as an upgrade as it was smaller than the bungalow and the staff were very helpful and did find us another room. When the storm came in and that second room flooded so we were moved to another bigger suite in a different building. The private beach is really nice and one of the days we were able to rent a paddleboat from there too. The slides in the pools are good fun although the pools look like they've seen better days. O Nikolas taverna just outside the door of the hotel has great food and is really good value for money and the family that run it were really nice to us.

Stayed in October 2022

Fit for purpose. This is essentially a huge all inclusive resort. Our fault entirely for not researching better but this is definitely not somewhere for independent travellers. Nothing to complain about at all. Clean tidy spacious etc etc but no soul! Luckily we are on B&B and ate out for lunch and dinner. It is clearly excellent for families as it has so many facilities. So our review is thank you for a large clean tidy room with a view. If I was travelling as a family or group etc I would say it’s better but I am not in anyway saying it is bad!! If that makes sense?!

Stayed in October 2022

very outdated sunbeds, some ripped, disorganised looking private beach, beach and room towels are very old and not soft

it’s so green and beautiful, amazing flowers, welcoming and accomodating reception staff, comfortable bed in a beautiful room with nice view, huge variety for breakfast

Stayed in October 2022

We are English and the only animation team was French, would be nice if it was for multi-nationals

Great resort, staff were mostly excellent and friendly. We were upgraded which was such a great surprise & was an excellent room. Lots of pools and the private beach was excellent.

Stayed in September 2022

nothing

private, beautiful location and very friendly helpful staff

Stayed in September 2022

the window was very very dirty no plugs in the bathroom only on the bedside

the room is very big the bed is comfortable the breakfast is good with a lot of choices easy access to the beach

Stayed in September 2022

You can't pay for lunch or dinner separately if you're not all inclusive.

Great location, good breakfast, beautiful property.

Stayed in September 2022

Hotel is in need of a refurbishment staff in main restaurant very unprofessional and not helpful at all Kids club toys need an update/replacement

The grounds, garden and private beach are trully amazing Kids club staff were very very good and the building as a building is huge biggest asset is the location and gardens

Stayed in June 2022