Wifi need improvement. Bad smell from outside that could be felt in the balconies each day. Only 1 key card in the room which make the whole stay uncomfortable. Very bad plumbing in the bathroom, with bad smell, just like it is mentioned in all the reviews. Church atmosphere in the outside bar- personnel not allowed to put the music a bit louder than sleeping mode which is always on.

Great buffet for sweets! Great salad bar. Very nice food, in general. Different nights like Italian, Cretan, live music. Great personnel!

Stayed in November 2023

As it was the end of the tourist season the hotel was low on food and drinks

Location and value for money

Stayed in November 2023

Nothing, was everything ok!

Very nice and clean Hotel. Very nice food, friendly staff, good location! Very happy with my choice! I recommend it!

Stayed in September 2023

Just like other people who stayed there I can say we disliked the plumbing in the bathroom, which was not ok, making the floor being wet all the time and a bad smell also. Great balcony but the smell from I don't know what (dish washing or cooking etc) was really horrible, making it very hard to sit in the balcony in the day time for more than 1 cigarette. Claustrophobic elevators..., for sure just like other many guests we did not like them either. Lack of emergency evacuation instructions is first time I encountered in a hotel as well as floors with stairs, while you expect a straight surface on a floor. The fact that we had only 1 key room was extremely bad because it made us feel uncomfortable. Reception are 24 hours and they took any of us up any time the other one was sleeping in the room but still we felt very uncomfortable to ask it. This is a must in terms of hotel upgrade, its a basic of comfort to be able to enter your room anytime. Pool bar without a full time bar tender. Clients had to wait for the waiters, which do everything including cleaning to see them on the bar so they could have a drink. Also, the dead atmosphere of the pool bar compared with the front bar. Since all inclusive is until 23.00 and until that time even by the law its allowed to have loud music this should be the case. Clients don't come just to eat and sleep in a hotel. After dinner clients expect to have some fun if they stay in the hotel, not to stay like in a church with very low music and without atmosphere...This is something management should look into for improvement from next year (we were locals so for us is very easy to go back anytime but other people travel from other continents...they deserve more).

Room was big and cleaned daily. Food was simply amazing, indeed as described by hotel management and other guests! I expected to be good from the reviews but it exceeded my expectations! Personnel as well, one better than another! Aggelos, Viktoria, Katerina, Maria and Mr Nikos made our stay unforgettable because without them the experience would not be the same! Luigi from front bar amazing as well, although we didnt go in that bar too many nights as its a very small place and we are smokers, meaning we had to sit on the stairs of the hotel for a cigarette, which we dislike so we preferred the 'pool bar', with open area. Maria from reception was also very nice, with a nothing is too much for the client attitude. We stayed for 18 nights and we left 3 days before the hotel was going to close down. In 18 nights, although it was end of the season we had 2 nights with entertainment: one with a lovely singer and another Cretan night with dances as well. Value for money: outstanding! I would definitely return with great pleasure if any of these people will still work there.

Stayed in October 2023

Everything was perfect!

This is the second time we spent our wonderful vacation in your hotel. Fantastic breakfast and dinner (big thanks to the kitchen staff). Very friendly and welcoming staff, great entertainment programs, clean rooms. I highly recommend this hotel! Special warm greetings to Nikos!:-)

Stayed in October 2023

Very thin walls, you can hear everything Music at the restaurant terrace area too loud until midnight cannot sleep.

All inclusive food choice was good and tasty, friendly and efficient staff. Well located, comfortable room. Small pool to refresh.

Stayed in October 2023

All inclusive cocktails were too sweet so much syrup in the mixers. What made it taste better was adding some soda water.

Amazing food, so much choice always fresh fruit and veggies. We were all very very happy with the food. Pool area is small but clean and cozy. All inclusive is amazing. One of the most friendly staff I have ever came across in the hotel. Particularly a woman named Katerina.

Stayed in September 2023

Bathroom needs to be remodeled

Excellent location

Stayed in September 2023

Highly recommended for a 3 star hotel. Perfect location and very friendly staff.

Stayed in August 2023

We had amazing and relaxing holidays!!! Very clean room with comfortable mattress for good sleep,hot water all the time and very good food!!! Very helpful staff with great service!!! The location is very central!!! Thank you for your hospitality we hope to come back!

Stayed in August 2023

Great time, too bad it passed by too fast! The hotel was good, the personal was great, the food was amaaaaazing. The variety of food, the taste of it, we were amazed. We had a great time, I would always recommend this location to my friends and i I would come back anytime here, if I would choose Greece! Thank you, Sergios Hotel!!!

Stayed in July 2023

Food, same every day. It spins in a circle.

Stayed in August 2023

Noise from the street in one of our rooms.

Great stay, very close to the sea, we enjoyed delicious food, very frienfly and kind staff.

Stayed in July 2023

Nothing

One of the best all inclusive hotel in Creta. Food is very tasty.

Stayed in July 2023

Nothing

Food is excellent but should include more variety in breakfast. Overall food is very tasty and highly recommended!

Stayed in July 2023

Nothing

We loved everything About this hotel. The staff is so nice and helpful, they did everything they could to make us feel welcomed and comfotable. Food was amazing, great quality, variety, great drinks! You can use you all inclusive package from the moment you come to hotel. It was even more beautiful than in the pictures. Rocky beach was just 3 minutes from the hotel and there was a big beautiful sandy beach 12-15 minutes by foot from the hotel, ideal for kids.

Stayed in July 2023

I think pool towels should be a part of the rooms facilities.

Great time, really good hotel. Food was delicious and fresh, also always plenty to choose from. The staff is friendly and helpful, really can’t say a bad word. Cleanliness on a high level. Highly recommended!

Stayed in July 2023

There was no air conditioning in the restaurant or the lobby. The food was rather limited when it comes to choice.

Great location and friendly helpful stuff Great value for money.

Stayed in July 2023

The shower needs a little renovation.

Excelent food & drinks (fish, vegetables, salads, cretan dishes/pies, meat, seafood, cakes, fruits, etc). The best tzatziki ever eaten. Very good manager (Dimitris - always among guests and constantly working side by side with his staff to make sure everything is ok). Very good staff at reception, restaurant and bar (Maria, Luigi, Nikos etc). Good vibes, music and drinks at the bar with Luigi - he is very friendly and funny. Very clean hotel/rooms. Very good location. We recommend the beach instead of the pool due to the sea breeze and warm and crystal water. The beach is very close to the hotel (around 200 m, near the Med Cafe restaurant). A sunbed is 5 eur/day and an umbrella is 2 eur/day (you can pay cash or card). Every 2 nights there is entertainment after dinner (oriental, disco and greek night - our favourite). It is a 3* hotel but with a 5* staff and restaurant services. Thank you for everything! Ευχαριστώ πολύ! ❤️

Stayed in July 2023

The staff are very helpful and happy. There is a good range of food and the value for money is excellent. Would highly recommend.

Stayed in July 2023

Nothing.

The family atnosphere in the facility, the vreat and varied meals including sweet and salty pastries many kinds of meat and fish a lot of vegtables and friuts, great desserts and tasty beverages and coktails. The roons are simple but very clean with aitcondition which is for free for Booking customers ad well as tbe safe. The manager Dimitris is very nice and helpful and so are the polite waiters amd Maria tbe receptionist. The hotel is very central 100 meter from the bus station to herkalion and the airport. The 3 shows a week were anazibg There was a Crete show, oriental show and a disco show. The swimming pool was nice. There was a refrigrator in the room. The roons are with a small terrace.

Stayed in July 2023

location, staff, food

Stayed in June 2023

The location of the hotel is very good. The staff is very friendly, positive. The food is excellent

Stayed in June 2023

The shower was too small and because of that the floor in bathroom was constantly flooded

Everything! Extremely friendly stuff, great food, nice pool area, close to everything: beaches, port, bars, taverns but quiet and calm inside. Amazing views from the 4th floor room :)

Stayed in June 2023