Skip to main content
  1. Hotel reviews homepage
  2. Greece hotel reviews
  3. Rethymno hotel reviews
  4. Adelianos Kampos hotel reviews
  5. Reviews of Grecotel LUX.ME White Palace​

Reviews of Grecotel LUX.ME White Palace​ 5 stars

Adelianos Kampos, Adelianos Kampos, 74100, Greece

#12 of 47 hotels in Adelianos Kampos

Guests' Choice

Review score

Based on 60 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.4

  • Facilities

    9.0

  • Staff

    9.6

  • Value for money

    8.5

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 April 2024

    9.0
    A luxury get away
    • Leisure trip
    • Couple
    • LUX.ME Swim-Up Bungalow Sea View
    • Stayed 2 nights

    It was very early in the season (late Apr) so we assume the place was not full. Can't imagine what it would be in full season as all beds around the pool were taken by 9am in the morning and we could not get a booking at the a la carte restaurant. The sea was rough with a lot of seaweed, so we did not swim. Not sure if that is typical. But as said this is not our typical style of vacation.

    All-inclusive is not our typical accommodation but we loved the place. The facility, food, the staff and the location was very nice. All clean and at the time we were there nice and quiet. We have loved the pools with heated seawater.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Amazing and the smile and the service is magnificent- thank you for everything
    • Leisure trip
    • Family with young children
    • Prestige Bungalow Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The general manager of the hotel is so nice! and the staff are warm and inviting!! The hotel is wonderful, the food is amazing everything is clean and our room was unforgettable and looks like a picture!! Warm recommendation to visit!!

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    memorable and so worth it
    • Leisure trip
    • Family with young children
    • Swim Up White Room
    • Stayed 4 nights
    • Submitted via mobile

    Notting! Loved it all

    Staff, food, room

    Stayed in April 2024

  • Reviewed: 14 November 2023

    10
    Incredible experience
    • Leisure trip
    • Couple
    • Swim Up White Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is a little far from the airport, having a rental car made a huge difference.

    We liked everything, the room was amazing, the staff was so helpful and nice. The facilities were incredible and the food was delicious. One of the best hotels we have been to. It is highly recommended and we will definitely come back.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    10
    It was a beautiful stay.
    • Leisure trip
    • Family with young children
    • LUX.ME Swim-Up Bungalow Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The only criticism is that we had to often ask for coffee/ tea top up,body lotion top up and no bathrobes or shower caps

    The design all around was stunning,the food was fantastic,the ability to go to the farm for a meal was sensational. We loved our stay.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    10
    Excellent and can’t wait to come shine. Which we will do.
    • Leisure trip
    • Couple
    • Swim Up White Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendly, clean and excellent food and service

    Stayed in October 2023

  • Reviewed: 10 October 2023

    9.0
    incredible food, beautiful venue and lovely staff, would highly recommend and stay again
    • Leisure trip
    • Group
    • Double Guestroom Sea view
    • Stayed 5 nights

    hotel starting to look a little tired in places and not enough sunbeds by pools, we didn't didn't travel in peak season but struggle to get a sunbed every day, we never got one at the main pool only kids pool (we didn't travel with children)

    the food, the staff, the views (sea front) and the all inclusive. the restaurant choices were great and the food incredible, especially in the white restaurant and asian restaurant

    Stayed in September 2023

  • Reviewed: 8 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Swim Up White Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful hotel and great food. Service was hit and miss, but overall a great hotel to return to.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    9.0
    All in all we had a fantastic time and would definately like to visit again. We stayed in a private pool villa and warml
    • Leisure trip
    • Couple
    • LUX.ME Swim-Up Bungalow Sea View
    • Stayed 5 nights
    • Submitted via mobile

    There is only a minor complaint: the pool and beach beds are getting “reserved” with towels by guests starting early in the morning and even thought this practice is not allowed, noone is actively enforcing the rule. At this level of hotel and pricing, this “discount package group travel” behaviour should be completely unacceptable, a la poubelle! It could simply be handled by an attendand removing reservation towels from unoccupied seats after 30 minutes. Don’t wait until newly arriving guests are already frustrated and have to actively look for someone to complain to about it.

    Beautiful setting, abundant all inclusive with great options, clean and beautiful villa, fantastic pools, great staff.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    10
    A great place for a family holiday
    • Leisure trip
    • Family with young children
    • White Family Suite Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Some rooms of the hotel need refreshment

    The staff, the pools, food is amazing

    Stayed in September 2023

  • Reviewed: 24 September 2023

    9.0
    Beautiful hotel, such helpful staff and great food choices
    • Leisure trip
    • Couple
    • LUX.ME Swim-Up Bungalow Sea View
    • Stayed 6 nights
    • Submitted via mobile

    N/A

    Stunning hotel with great facilities and such helpful staff. The food was always amazing and a great selection of drinks. Visiting the farm is a must, we had such a great evening there. They couldn't arrange late check out for us, but allowed us to store luggage and arranged for us to be able to shower before checking out.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Guestroom Garden/Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    Service at restaurants too hasty.

    Great selection of restaurants to choose and wide range of drinks.

    Stayed in September 2023

  • Reviewed: 13 August 2023

    10
    Perfect hotel for family vacation
    • Leisure trip
    • Family with young children
    • LUX.ME Junior Suite Sea View
    • Stayed 3 nights
    • Submitted via mobile

    All - facilities, Food, service, beach

    Stayed in July 2023

  • Reviewed: 30 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Swim Up White Room
    • Stayed 7 nights
    • Submitted via mobile

    Absolutely amazing stay :) !! First time in my life writing a review because this was a dreamy holiday in all the ways. Only one small minus - is the shower/bath was too small for us and if you are coming for the beach then this place maybe isn´t for you it was fine but not for a lot of swimming. But the pool, food, atmosphere, staff 11/10. :)

    Stayed in July 2023

  • Reviewed: 11 July 2023

    9.0
    Nice Greek hotel very friendly staff and good buffet food.
    • Leisure trip
    • Family with young children
    • Double Guestroom Garden/Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    Small detractors compared to positives above. App - was not able to get on prior to arrival and is built so booking is per room so if your a family across two or more rooms you need to request reception to book. This they did and so it’s possible just not east. The buffet is extensive but the speciality restaurant menus are focussed on 3 or 4 options per course and we could not get everyone happy so stayed on the buffet. Fortunately the buffet was very good. Pools were basically two main pools for public use unless you have an upgraded room and of course the sea. It can be hard to find a sunbed - it’s a large resort style hotel - unless your an early riser. We had three rooms and despite mentioning aircon did not work in one room.

    Very clean and well designed hotel with super friendly and helpful staff. Buffet food was excellent, rooms well kept and cleaned - pool and bar service efficient.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    9.0
    Beautiful hotel with fantastic food, drinks & staff
    • Leisure trip
    • Family with young children
    • Family Apartment Garden View
    • Stayed 3 nights

    Would be great if there was a snack bar to grab something quickly, as there was no food to take away. Would be good to have a smart TV as TV wasn't English

    Food, drink and staff were amazing. From the start of the stay, staff go above an beyond to make your stay comfortable.

    Stayed in May 2023

  • Reviewed: 19 June 2023

    9.0
    excellent
    • Leisure trip
    • Couple
    • LUX.ME Junior Suite Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The room itself could have been nicer. Interior was missing luxurious touch. No bathtub was there for Junior Suite. Didn’t like the room much compared to the place.

    the location and the facilities are very nice. worth taking all inclusive. the stuffs were excellent. We really liked the beach, was perfect to swim in. Restaurants and food were great. Some of the reviews saying prebooking the restaurants can be problematic- but we really prepared and downloaded the app to book in advance (you can only book a week advance). whatsapp contact was really responsive.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    10
    Absolutely incredible, I would definitely go back!
    • Leisure trip
    • Family with young children
    • Double Guestroom Garden/Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    There was nothing I didn’t like about our stay

    My stay here was incredible, it exceeded expectations in every corner. The food is amazing, everything is all inclusive the staff are excellent, nothing is too much trouble and the facilities are amazing too.

    Stayed in May 2023

  • Reviewed: 27 May 2023

    9.0
    glorious views, good mix of facilities including adult only.
    • Leisure trip
    • Couple
    • Double Guestroom Garden/Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    everything is booked through an app when you check in, more or less. this is good but it also meant that all reservations for dining seem to go very quickly and there was little flexibility. all our bookings were 9/930 pm as this was the only time that was available when we checked in to our room for a 5 night stay.

    absolutely stunning views for sunset, great facilities and wide range of restaurants to try different cuisines.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    9.0
    Fantastic hotel and all inclusive package. Would definitely return.
    • Leisure trip
    • Couple
    • Swim Up White Room
    • Stayed 6 nights
    • Submitted via mobile

    The shower head in the room was fixed below waist height making it difficult to shower. The mini bar wasn’t restocked a couple of days but we called reception to ask and it was done straight away. Not a criticism but at Agreco farm, for us personally the amount of food served was too much in quantity. Had there been a menu to state what would be served we may have saved room for the later courses! The meat was delicious.

    The restaurants and all inclusive package was impressive, particularly ‘The White’ restaurant. Every member of staff were so welcoming, friendly and attentive and seemed very well trained. The Agreco farm experience was excellent and a must do! The swim up room was lovely and so relaxing. We didn’t want to leave!

    Stayed in May 2023

  • Reviewed: 3 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • LUX.ME Swim-Up Bungalow Sea View
    • Stayed 7 nights
    • Submitted via mobile

    not great soundproof of rooms

    beautiful views, plenty of areas to relax, food excellent, staff all very helpful

    Stayed in April 2023

  • Reviewed: 16 October 2022

    10
    great place for a vacation with kids
    • Leisure trip
    • Family with young children
    • Double Guestroom Garden/Mountain View
    • Stayed 6 nights
    • Submitted via mobile

    The activities for kids 7-12 yrs could have been better organized . more options for water activities ( pedal/kayak/boat rental) would have been better

    beach access and easy accessibility to water sports

    Stayed in October 2022

  • Reviewed: 8 October 2022

    9.0
    if your priorities are good food, service and relaxation this is for you!
    • Leisure trip
    • Couple
    • Double Guestroom Garden/Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    There could be a little more effort made with the evening entertainment, we only had a DJ each night and nothing else. Room was comfortable but basic in comparison to the feel of the rest of the hotel.

    The property is amazing, the location is right on the beach. The sun loungers are really comfy and didn’t struggle to find one. The food is amazing (book the white restaurant!) , the best we’ve had at this type of hotel. staff really helpful.

    Stayed in October 2022

  • Reviewed: 2 October 2022

    10
    perfect hotel!!!!
    • Leisure trip
    • Couple
    • Family Apartment Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Perfect food!!!! beautiful and clean hotel! Amazing service!!! The most amazing we've been to! Recommend to everyone for a honeymoon

    Stayed in October 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: