7 avenida 15-45 zona 9, Zona 9, 01009 Guatemala, Guatemala
#11 of 70 hotels in Guatemala
Guests' ChoiceBased on 1217 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
8.9
Staff
8.8
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 24 May 2024
Alexander
United StatesLocation!
Stayed in May 2024
Reviewed: 19 May 2024
Williams
United StatesI have no complaints, EVERYTHING WAS PERFECT
I absolutely loved the staff &’ the hotel itself, my family &’ I stayed here for 9 days &’ it was absolutely the best experience!! I would highly recommend to come stay at this hotel… I would most definitely come back here soon!
Stayed in May 2024
Reviewed: 15 May 2024
Stephanie
United StatesFood at Strykers pub; there are other options (buffet or Sushi) but we just wanted a small dinner.
Location, safe area, close to airport; free shuttle, breakfast, pool, friendly staff
Stayed in May 2024
Reviewed: 14 May 2024
Wanda
United StatesStaff and cleanness
Stayed in May 2024
Reviewed: 13 May 2024
Olga
United StatesAC was broken
Spacious room music in lobby
Stayed in May 2024
Reviewed: 13 May 2024
Raymond
United StatesThey need more staff at the front desk. The line is always too long.
Stayed in April 2024
Reviewed: 9 May 2024
Derek
AustraliaBeautiful decor, convenient location, very comfortable, quiet. I wished it wasn't only a stop over, I'd love to stay for more than 1 night!
Stayed in May 2024
Reviewed: 8 May 2024
Ann
Costa RicaThere wasn't anything we didnt like! Highly recommend!
The rooms (we had a suite) were spacious, very clean, nicely furnished in 80's style, and very comfortable, The pool and jacuzzi great after traveling and the buffet breakfast one of the best I've encountered. All of the staff were friendly and helpful. We also appreciated the free shuttle service to/from the airport
Stayed in May 2024
Reviewed: 7 May 2024
Amanda
CanadaNothing
Beautiful property, well maintained, large pool and delicious restaurant onsite
Stayed in May 2024
Reviewed: 7 May 2024
Junior
Dominican RepublicNothing
Everything special the staff
Stayed in May 2024
Reviewed: 6 May 2024
Eduardo
United StatesBuffet Breakfast, really tasty, coffee everywhere, the bed was really comfy, cleaning services was on point. Service was incredible. And the room had an awesome view.
Stayed in May 2024
Reviewed: 1 May 2024
Jorge
United StatesThe toilet and shower
The pool and the balcony
Stayed in April 2024
Reviewed: 30 April 2024
Lorraine
United KingdomHaving to take luggage to room
Pool breakfast jacuzzi room big beds , very clean great facilities
Stayed in April 2024
Reviewed: 30 April 2024
Osmar
United StatesOverpriced, in my opinion, food is good but overpriced as well. Staff is very friendly pp
Clean room, good size, no view
Stayed in April 2024
Reviewed: 28 April 2024
Karen
United StatesVery fancy hotel but affordable if there are many of you staying! We got a free upgrade to a suite with two levels, two bathrooms, a sofa bed, and their super bomb buffet breakfast (make sure you’re hungry). Nice pool and hot tub, two gyms, and a sauna (not as hot as Tikal). They also let us leave our luggage there for free since we were staying there before and after our one night Tikal trip, so we didn’t have to pay for luggage on our avianca flight to Flores! A guy from my lake atitlan collectivo got out and even took a picture of it so I definitely felt very fancy being there. Would definitely stay again!
Stayed in April 2024
Reviewed: 27 April 2024
Aisha
CanadaThe pool and hottub are awesome!! My only thing is that it definitely felt like it needed a clean at the time that we were there.
Great staff and beds were so comfy!! Airport shuttle was easy and a great service. The hotel as a whole is a great value for what was paid!
Stayed in April 2024
Reviewed: 26 April 2024
Corrine
United StatesThere are no taxi outside . I had the business office call and they said 5 minutes but 20 min later they had not come, so I had to go back and have them call again… I am handicapped and it’s far to walk when I ask one girl at the desk for taxi she said no English but taxi is the same name in both Spanish and English. I always stay at Barcelo hotels because they are a class and elegant hotel chain
Stayed in April 2024
Reviewed: 25 April 2024
Amanda
CanadaNothing
Beautiful hotel with a very nice pool area
Stayed in April 2024
Reviewed: 24 April 2024
Carl
GuatemalaWaiting in line to check in and out. Bar lounge prices are entirely too high. No mini bar in room.
Breakfast is terrific. Pool very nice. Staff courteous rooms are clean and comfortable and the beds are fantastic.Good location
Stayed in April 2024
Reviewed: 23 April 2024
Bryan
United StatesThe chair in my room had a big stain in the seat. Wish I'd been put in a room with one bigger bed instead of the double bed room.
The steak salad was expensive but very tasty. Water pressure was awesome. Lobby and facilities were fancy and comfortable. Was glad the staff could speak English and were very polite. Guest gym.
Stayed in April 2024
Reviewed: 22 April 2024
Jose
Guatemalatoo old facilities
food
Stayed in April 2024
Reviewed: 21 April 2024
Knaller
United StatesRooms and furniture are a little dated property is 15 yrs old
Pool, Airport shuttle, great breakfast buffett, premium lounge with snacks and drinks
Stayed in April 2024
Reviewed: 19 April 2024
Jennie
United KingdomThe shower was slightly difficult to operate (you had to pull a lever up for about 5 seconds before the water would change from the bath tap to the shower faucet). Otherwise, everything was great.
Easy transfer to and from the airport. Straightforward check in process. Good restaurants on site and a sports bar which is open until late. East check out process. The shuttles go to the airport every hour and are free, but you need to book onto this. The whole process was painless. The room was nice, classic standard international hotel vibe.
Stayed in April 2024
Reviewed: 19 April 2024
Jennica
United StatesNo free airport shuttle. Found that out after booking.
Safe, clean and comfortable.
Stayed in April 2024
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