For a 6 nights stay, it would’ve been nice to have a little fridge in the room.

Beautiful property and excellent location, very friendly and attentive staff.

Stayed in April 2024

There is not Air Con; nor are there air units and the room fans provided are too small. The nights we stayed the electricity when off each night which is apparently normal in Antigua however, the recovery after the electricity finally came back on it took ages to feel cool again. This would be my only comment which is attached to the price of the room; which is high for hot night sleeps.

My husband and I loved our stay at the San Rafael Hotel. One word: ROMANTIC. The San Rafael is a couple stay for sure. There are 7 Suites and the layouts are amazing. The whole hotel is so well done, clean, and so much room. The breakfast is included which is great as is the staff. The outside layout is gorgeous my husband and I took non professional photos and they are beautiful. The location is central Antigua so it’s beyond a perfect location.

Stayed in April 2024

The did not like how breakfast was located right outside more door in room #1 so there was no way I could sleep in if I wanted to with all the noise. Also, do NOT ask this hotel to help you arrange transportation! I made the mistake of asking the staff to help me get a ride to San Lucas Toliman, close to Lake Attilan. The staff arranged transportation for me, which was overpriced at US$175. The driver was very unsafe since he was texting while driving and I felt extremely uncomfortable during the ride. What should have been a 2 1/2 hour trip turned into a four hour trip with all the stops. The driver decided to make as well.

The location is amazing. Located less than a block away from the Santa Catalina Arch! It’s centrally located in Antigua and close to everything you want and need to see. The property grounds are gorgeous. The hotel is very safe with a security gate in front with easygoing staff to protect you.

Stayed in March 2024

I had an amazing experience during my stay at the hotel. The breakfast was absolutely delicious and there were plenty of options to choose from. The room was cozy and comfortable, and I loved the decor of the hotel. It had a unique charm that added to the overall experience. The hotel is situated in a prime location, which made it easy for me to explore the city on foot. I was able to visit all the major attractions without having to travel too far. Overall, it was a delightful stay and I would highly recommend this boutique hotel to anyone visiting the area.

Stayed in February 2024

Parking is down the street and an additional cost. The breakfast was okay (taste-wise).

The location was very central and the staff was congenial and helpful. The interior was also beautiful and serene.

Stayed in March 2024

The rooms are a bit noisy at times due to the location in the centre of town. There is no air conditioning but that wasn’t a problem when we stayed, but it was warm.

We loved this hotel. It was simply beautiful from first to last impression. The staff were wonderful and the room lovely. Breakfast was delicious. We had two early morning starts and for both they made us a packed breakfast that was good too. When my wife was poorly for a day it was a great place to convalece.

Stayed in March 2024

Beautiful, superbly maintained, excellent service and attention, comfortable beds and well appointed rooms

Stayed in March 2024

Exquisite place. Only 7 rooms. Helpful reception staff, thank you, Telma, Marco, Ronald. Very attentive service staff, thank you Claudia and Denise. Outstanding location!!! Ron and Ray (owners) have created a classy and delightful oasis. Thank you, all.

Stayed in March 2024

We stayed two nights and it always felt dark and cold inside the hotel, even when it was sunny outside.

The inner courtyard is so wonderfully lush - as soon as you enter through the hotel gates, you find yourself in a green lush wonderland. Its a charming beautiful hotel with lots of eclectic exotic art. Unbeatable location - the arch is 1 minute away, around the corner from the hotel.

Stayed in December 2023

My only suggestion would be for each guest to eat breakfast outside their own room, so as not to disturb those who want to sleep in.

Room was beautiful, comfortable, and extremely clean! The included breakfasts were delicious and eating in the courtyard was a great start to each day. The staff was amazing. Conveniently located within walking distance of shopping, dining, and sightseeing.

Stayed in February 2024

N/s

Beautifully decorated, clean and comfortable rooms and grounds. Super friendly, courteous and responsive staff. Conveniently located and very helpful in arranging transportation from airport. Highly recommend.

Stayed in January 2024

Nothing to report here.

The room was spacious, and very well appointed with lots of detail. The shower was strong and hot, breakfast was amazing with a selection of hot meals every morning. Even though it was in the busiest part of Antigua it was very quiet. It's only a half a block from the famous arch. The mattresses were very comfortable.

Stayed in January 2024

The only thing that would've made it better would've been a kettle in the room to make tea, but I walked over to the office and they were more than happy to make me some.

What a great little hotel! The location is perfect, the room was charming, very quiet and comfortable. The staff was a joy. Would not hesitate to book the San Rafael again.

Stayed in January 2024

The only windows look out onto the courtyard and there is a table directly outside the window (where people take breakfast) so we didn’t really open our window, which made the room a little dark. Not a huge issue though.

We absolutely loved this hotel! It is without a doubt one of the nicest places we have ever stayed. I loved how convenient it is to everything (literally right beside Santa Catalina Arch), and yet as soon as you pass through the gate you feel like you are tucked away in a tranquil and private oasis with a beautiful secret garden in the central courtyard. Each room in this hotel is different and some are larger than others. We were not able to stay in the same room both nights due to availability, which gave us a chance to experience two different rooms: room 1 and room 3. Room 1 was absolutely amazing. It is huge and has high, vaulted ceilings and a large fireplace and sitting area. The bathroom is set apart around the corner and the shower also has a vaulted ceiling, chandelier, and skylight. Everything felt very grand. I appreciated the makeup mirror that was provided so I could get ready without turning on all the lights and waking up my husband. Room 3 is still very nice but smaller and less grand than Room 1 (it doesn’t have a vaulted ceiling or separate sitting area in front of the fireplace). If we had stayed in Room 3 first I think we would have loved it, but it was a bit of a letdown coming from the huge and extravagant Room 1. With that said, Room 3 is not right on the central courtyard, so it feels a little quieter and more private. I think every other room is on the main courtyard, aside from the big suite (which is just beyond Room 3 in its own courtyard). The San Rafael is a small hotel (I think there are only 6 or 7 rooms) and it feels very intimate and boutique-like. A few other pluses about this hotel: First, I really loved taking breakfast outdoors in the courtyard surrounded by the beautiful garden, and second, it felt very safe. The gate locked behind you when you walked out on the street so even in broad daylight you still had to ring a doorbell to get in. At night, there is a door and a gate. All told, we absolutely loved this hotel.

Stayed in December 2023

Only minor complaint is the wifi was temperamental.

Absolutely stunning property, a little oasis away from the bustling streets with very friendly staff. The breakfast was very good - probably the best hotel breakfast we have ever had. The bed was comfy and the bathrooms were well equipped. We would recommend to anyone visiting Antigua. The location was perfect!

Stayed in December 2023

The breakfast was poor standard. I also did not appreciate being charged 200Q for cleaning bedsheets as I started my period. This is something very natural which all women experience.

I loved my room with the beautiful window that opens to the water feature and falling asleep to the waterfall was lovely

Stayed in December 2023

Everything was wonderful.

Fantastic hotel. A little oasis right at the centre of Antigua and very close to the arch. Rooms were comfortable and clean and the gardens/courtyard within the hotel is a wonderful place to relax.

Stayed in December 2023

Nothing

Superb courtyard with mature trees and vegetation. Large rooms. Comfortable bed.. nice bathroom. Tasty breakfast. Courteous & helpful staff.

Stayed in November 2023

No tea/coffeemaker, no filtered water No fresh pressed orange juice (but menu claims so)

Very beautiful and elegant hotel Attentive personnel

Stayed in November 2023

We loved the options for the included breakfasted, beautifully presented, deliciously cooked, and the tables setup around the garden, right in front of our room, was delightful.

Stayed in October 2023

Location

Very lovely property

Stayed in October 2023

Everything

So beautiful. Great staff. Want to stay here again

Stayed in October 2023

We knew the property didn’t have any air conditioning, but didn’t mind knowing the October climate didn’t necessitate air conditioning. Unfortunately, at least with our particularly room, opening the window did nothing to cool off the room or provide fresh air. We were quite warm at night, and the provided fan didn’t help. When we opened the door to leave each morning, the cool air hit us, but the placement of the window didn’t allow for the same effect.

Absolutely gorgeous common area and rooms. The staff was all incredibly courteous and friendly. The breakfast wasn’t just the best breakfast I’ve ever had at a hotel…it was one of the best breakfasts I’ve ever had anywhere. The rain shower head was fantastic. Sitting in the common area courtyard, enjoying the wall art and sculptures awaiting a delicious breakfast served by an amazing and welcoming staff… it was a five star experience I’d recommend to anyone.

Stayed in October 2023

Nothing

Property is great, nice location, big rooms, very clean bathroom

Stayed in September 2023